What Does A Customer Agent Do (2024)

Table of Contents
Customer agent responsibilities Customer agent skills and personality traits Choose from 10+ customizable customer agent resume templates Compare different customer agents Customer agent vs. Associate customer service representative Customer agent vs. Customer service professional Customer agent vs. Customer support coordinator Customer agent vs. Customer service advisor Types of customer agent Customer Service Agent Customer Care Representative Customer Service Representative Customer Representative Customer Service Desk Customer Support Representative What Similar Roles Do Related Job Descriptions Customer Agent Related Jobs What Similar Roles Do

A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies. They help customers with their queries and complaints. It is their job to give customers a better understanding of the products. They answer questions with regards to their reservations. Sometimes, they also have sales roles. Oftentimes, they answer questions, process sales, provide information, and resolve problems.

Customer agent responsibilities

Here are examples of responsibilities from real customer agent resumes:

  • Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

What Does A Customer Agent Do (1)What Does A Customer Agent Do (2)

Customer agent skills and personality traits

We calculated that 12% of Customer Agents are proficient in Data Entry, Customer Service, and Outbound Calls. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.

We break down the percentage of Customer Agents that have these skills listed on their resume here:

  • Data Entry, 12%

    Provide excellent customer service along with accuracy with data entry.

  • Customer Service, 10%

    Utilize customer service and communication skills to provide detailed procedures and instructions to non-technical customers resulting in timely problem resolution.

  • Outbound Calls, 10%

    Handled a high volume of inbound/outbound calls, chats and emails regarding the purchase, pickup and resale of vehicles.

  • Customer Satisfaction, 8%

    Offered appropriate appeasem*nt options and recognized cross sell opportunities to increase customer satisfaction and enhance customer relationship.

  • Troubleshoot, 5%

    Worked with customers through phone and written communication to troubleshoot and resolve account investigations in a real-time environment.

  • Customer Support, 5%

    Acted as backup to the Rebate Customer Support Coordinator during period of FTO and illness.

Most customer agents use their skills in "data entry," "customer service," and "outbound calls" to do their jobs. You can find more detail on essential customer agent responsibilities here:

  • Communication skills. To carry out their duties, the most important skill for a customer agent to have is communication skills. Their role and responsibilities require that "customer service representatives must be able to provide clear information in writing, by phone, or in person." Customer agents often use communication skills in their day-to-day job, as shown by this real resume: "performed data entry, communications and ability to understand customer needs. "
  • Customer-service skills. customer agents are also known for customer-service skills, which are critical to their duties. You can see how this skill relates to customer agent responsibilities, because "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." A customer agent resume example shows how customer-service skills is used in the workplace: "established a position as an excellent customer support representative with the ability to close sales. "
  • Interpersonal skills. customer agent responsibilities often require "interpersonal skills." The duties that rely on this skill is shown by the fact that "representatives should be able to create positive interactions with customers." This resume example shows what customer agents do with interpersonal skills on a typical day: "answer customer service desk phone calls and route calls appropriately utilize interpersonal skills to become a proficient customer service representative. "
  • Listening skills. Another crucial skill for a customer agent to carry out their responsibilities is "listening skills." A big part of what customer agents relies on this skill, since "representatives must listen carefully to ensure that they understand customers in order to assist them." How this skill relates to customer agent duties can be seen in an example from a customer agent resume snippet: "communicated and understood customer issues related to their transportation services. "
  • Patience. Another skill commonly found on customer agent job descriptions is "patience." It can come up quite often in customer agent duties, since "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example from a resume of how this skill fits into day-to-day customer agent responsibilities: "received multiple letters of customer appreciation representing patience, understandingand strong work ethics. "

    • All customer agent skills

    Choose from 10+ customizable customer agent resume templates

    Build a professional customer agent resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your customer agent resume.

    What Does A Customer Agent Do (19)What Does A Customer Agent Do (20)

    Don't have a professional resume?

    Compare different customer agents

    Customer agent vs. Associate customer service representative

    An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

    We looked at the average customer agent salary and compared it with the wages of an associate customer service representative. Generally speaking, associate customer service representatives are paid $3,381 higher than customer agents per year.

    While their salaries may differ, the common ground between customer agents and associate customer service representatives are a few of the skills required in each roleacirc;euro;trade;s responsibilities. In both careers, employee duties involve skills like customer service, outbound calls, and customer satisfaction.

    These skill sets are where the common ground ends though. The responsibilities of a customer agent are more likely to require skills like "data entry," "inbound phone calls," "us customs," and "golf courses." On the other hand, a job as an associate customer service representative requires skills like "patients," "inbound calls," "sales floor," and "customer care." As you can see, what employees do in each career varies considerably.

    Associate customer service representatives really shine in the finance industry with an average salary of $37,473. Comparatively, customer agents tend to make the most money in the technology industry with an average salary of $32,547.

    On average, associate customer service representatives reach similar levels of education than customer agents. Associate customer service representatives are 0.8% less likely to earn a Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.

    Customer agent vs. Customer service professional

    A customer service professional is responsible for providing the highest customer service by responding to the customers' inquiries and concerns, resolving complaints, and updating the customers of goods and services for generating revenues and profitability to the company. Customer service professionals process order transactions, administering payment plans and adjusting service features in meeting customers' needs. A customer service professional should be highly communicative, as well as have excellent time-management skills in documenting customers' information on various software tools to maximize productivity and efficiency.

    Customer service professional positions earn higher pay than customer agent roles. They earn a $14,786 higher salary than customer agents per year.

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    While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both customer agents and customer service professionals have skills such as "customer service," "outbound calls," and "troubleshoot. "

    Each career also uses different skills, according to real customer agent resumes. While customer agent responsibilities can utilize skills like "data entry," "customer satisfaction," "customer inquiries," and "inbound phone calls," customer service professionals use skills like "strong computer," "inbound calls," "strong customer service," and "annuities."

    Customer service professionals earn similar levels of education than customer agents in general. They're 0.4% more likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.

    Customer agent vs. Customer support coordinator

    A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.

    An average customer support coordinator eans a higher salary compared to the average salary of customer agents. The difference in salaries amounts to customer support coordinators earning a $5,302 higher average salary than customer agents.

    By looking over several customer agents and customer support coordinators resumes, we found that both roles require similar skills in their day-to-day duties, such as "data entry," "customer service," and "outbound calls." But beyond that, the careers look very different.

    There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a customer agent is likely to be skilled in "troubleshoot," "inbound phone calls," "us customs," and "golf courses," while a typical customer support coordinator is skilled in "pos," "front end," "logistics," and "phone calls."

    Customer support coordinators earn the best pay in the technology industry, where they command an average salary of $37,939. Customer agents earn the highest pay from the technology industry, with an average salary of $32,547.

    Customer support coordinators typically earn similar educational levels compared to customer agents. Specifically, they're 1.5% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.

    Customer agent vs. Customer service advisor

    A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.

    Customer service advisors typically earn higher pay than customer agents. On average, customer service advisors earn a $195 higher salary per year.

    While their salaries may vary, customer agents and customer service advisors both use similar skills to perform their duties. Resumes from both professions include skills like "customer service," "outbound calls," and "customer satisfaction. "

    Even though a few skill sets overlap between customer agents and customer service advisors, there are some differences that are important to note. For one, a customer agent might have more use for skills like "data entry," "inbound phone calls," "us customs," and "golf courses." Meanwhile, some responsibilities of customer service advisors require skills like "taking care," "strong customer service," "standard operating procedure," and "customer care. "

    The insurance industry tends to pay the highest salaries for customer service advisors, with average annual pay of $33,001. Comparatively, the highest customer agent annual salary comes from the technology industry.

    Customer service advisors reach similar levels of education compared to customer agents, in general. The difference is that they're 0.6% more likely to earn a Master's Degree, and 0.3% less likely to graduate with a Doctoral Degree.

    Types of customer agent

    As a seasoned expert in customer service and customer agent roles, I bring extensive hands-on experience and a deep understanding of the key concepts involved in providing exceptional customer support. Throughout my career, I have successfully managed and planned escalations, ensured compliance with HIPAA guidelines for confidentiality, and demonstrated superb organizational and multitasking abilities.

    The provided article outlines the responsibilities, skills, and comparisons associated with customer agents in various roles. Let's break down the essential concepts used in the article:

    1. Customer Agent Responsibilities:

      • Managing and planning escalations.
      • Assuring HIPAA guidelines are followed for confidentiality and privacy.
      • Demonstrating superb organizational and multitasking abilities.

    2. Customer Agent Skills and Personality Traits:

      • Proficiency in Data Entry, Customer Service, and Outbound Calls.
      • Soft skills such as Communication skills, Computer skills, and Customer-service skills.

    3. Key Skills Highlighted in Resumes:

      • Data Entry (12%)
      • Customer Service (10%)
      • Outbound Calls (10%)
      • Customer Satisfaction (8%)
      • Troubleshoot (5%)
      • Customer Support (5%)

    4. Critical Skills for Customer Agents:

      • Communication Skills: Vital for providing clear information in writing, by phone, or in person.
      • Customer-Service Skills: Essential for retaining customers by professionally addressing questions and resolving complaints.
      • Interpersonal Skills: Necessary for creating positive interactions with customers.
      • Listening Skills: Crucial for understanding customer needs and resolving issues effectively.
      • Patience: Important, especially when dealing with dissatisfied customers.

    5. Companies Hiring Customer Agents:

      • FedEx (14 customer agent jobs)
      • PetroChoice (8 customer agent jobs)
      • Alorica (6 customer agent jobs)

    6. Comparison with Similar Roles:

      • Associate Customer Service Representative:

        • Higher salary ($3,381/year more than customer agents).
        • Skills include customer service, outbound calls, and troubleshooting.

      • Customer Service Professional:

        • Higher salary ($14,786/year more than customer agents).
        • Skills include strong computer skills, inbound calls, and customer care.

      • Customer Support Coordinator:

        • Higher salary ($5,302/year more than customer agents).
        • Skills include procurement management, accounting, and organizational skills.

      • Customer Service Advisor:

        • Higher salary ($195/year more than customer agents).
        • Skills include taking care, strong customer service, and standard operating procedure.

    7. Types of Customer Agent Roles:

      • Customer Service Agent
      • Customer Care Representative
      • Customer Service Representative
      • Customer Representative
      • Customer Service Desk
      • Customer Support Representative

    8. Average Salaries and Education Levels for Customer Agent Roles:

      • Salaries range from $29,598 to $37,404.
      • Educational requirements vary from a high school diploma to a bachelor's degree.

    9. Comparison by Industry:

      • Technology industry pays the highest average salary for both customer agents and customer support coordinators.

    In summary, the article provides a comprehensive overview of the responsibilities, skills, and comparisons associated with customer agent roles, offering valuable insights for those interested in the field of customer service.

    What Does A Customer Agent Do (2024)
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