Welcome to Macmillan Education Customer Support (2024)

FAQs

How do I contact Macmillan customer care? ›

The order department is open from 8 a.m. until 5 p.m. EST, Monday through Friday. To request a catalog: Please call 646-600-7856. For all other questions: Please email us at macmillan.audio@macmillanusa.com or leave a message in our general voicemail at 646-600-7856 and we will get back to you.

Macmillan Learning is the only publisher to offer officially brand new textbooks with valid, authorized digital access codes for online study tools, like Launchpad, as part of our rental program.

Macmillan Learning Support

If you purchased access to a digital product (e.g. Achieve), you can receive a full refund within two weeks of purchase if you have not accessed (viewed or printed) or submitted more than 20% of the content or assignments.

Our customer service reps are waiting to help with answers to your store questions. Contact them now at 1-888-330-8477. Our normal operating hours are Monday through Friday from 8 a.m. to 5 p.m. EST.

call the Macmillan Support Line on 0808 808 00 00 (open 7 days a week, 8am to 8pm. Opening times may vary for different specialist teams). chat online to us.

The Macmillan family formally ended its ownership in 1999, when the German media group Verlagsgruppe Georg von Holtzbrinck GmbH completed its acquisition of all the company's shares. In the early 21st century, Macmillan had offices in more than 40 countries. Its headquarters are in London.

As a part of Holtzbrinck Publishing Group, a large family-owned media company headquartered in Stuttgart, Germany, we are firmly committed to our employees, authors, and core values — that are not just learned, they are lived.

You can return any item(s) rented for a refund of the rental price we received (excluding shipping fees), if we receive your refund request via your Macmillan Learning My Account Page within 21 calendar days of your rental and we receive your returned product within 30 calendar days of rental in the same condition as ...

You can delete your Community account at any time. Please contact the Community Team letting us know you'd like to close your account by emailing the team on community@macmillan.org.uk. You will need to email the team from the email address you've used to create your account.

Achieve - Achieve is a complete 'course in a box' with the full e-book, quizzes, self assessment tools, and multimedia resources--all assigned by your instructor.

Can Macmillan Learning detect cheating? ›

We may also use analytics for course integrity purposes, such as to identify individuals that may be cheating.

We provide services for people living with cancer at every stage of their cancer experience. We are here to provide emotional, practical, physical, and financial support. We're 98% funded by voluntary donations, so fundraising is essential to make sure we can deliver the vital support people living with cancer need.

Macmillan Grants are usually one-off payments to help people with the extra costs that cancer can cause. People with cancer must apply for this grant through a health or social care professional. If you are living with or affected by cancer, please visit our Macmillan Grants page.

If you don't want to hear from us, or change your mind about how we contact you, email contact@macmillan.org.uk or call 0300 1000 200.

You might be worried about your cancer treatment, feel anxious about going to work, concerned about paying the bills, or worried about someone you care about who has cancer. You may even be feeling isolated and just want to talk. If you need to talk to someone, you can call the Macmillan Support Line on 0808 239 9397.

Self-referral

If you are affected by cancer – as a patient, carer, or family member – you can self-refer for Macmillan services by phone or email directly.

For immediate service, call 877-235-2525 or fill-in the form below and we will contact you. Thank you for your interest! An Achieve3000 representative will contact you soon.