Welcome to Macmillan Education Customer Support (2024)

FAQs

How do I contact Macmillan customer care? ›

The order department is open from 8 a.m. until 5 p.m. EST, Monday through Friday. To request a catalog: Please call 646-600-7856. For all other questions: Please email us at macmillan.audio@macmillanusa.com or leave a message in our general voicemail at 646-600-7856 and we will get back to you.

Macmillan Learning is the only publisher to offer officially brand new textbooks with valid, authorized digital access codes for online study tools, like Launchpad, as part of our rental program.

Macmillan Learning Support

If you purchased access to a digital product (e.g. Achieve), you can receive a full refund within two weeks of purchase if you have not accessed (viewed or printed) or submitted more than 20% of the content or assignments.

Current Macmillan Learning Achieve status is UP.

call the Macmillan Support Line on 0808 808 00 00 (open 7 days a week, 8am to 8pm. Opening times may vary for different specialist teams). chat online to us.

The Macmillan family formally ended its ownership in 1999, when the German media group Verlagsgruppe Georg von Holtzbrinck GmbH completed its acquisition of all the company's shares. In the early 21st century, Macmillan had offices in more than 40 countries. Its headquarters are in London.

As a part of Holtzbrinck Publishing Group, a large family-owned media company headquartered in Stuttgart, Germany, we are firmly committed to our employees, authors, and core values — that are not just learned, they are lived.

Macmillan Publishers is a leading publishing company and home to some of the world's most cherished authors and creators. Macmillan's imprints publish a wide range of genres and formats for every kind of reader — from adult fiction and nonfiction to many inspired children's books.

You can return any item(s) rented for a refund of the rental price we received (excluding shipping fees), if we receive your refund request via your Macmillan Learning My Account Page within 21 calendar days of your rental and we receive your returned product within 30 calendar days of rental in the same condition as ...

How do I delete my Macmillan account? ›

You can delete your Community account at any time. Please contact the Community Team letting us know you'd like to close your account by emailing the team on community@macmillan.org.uk. You will need to email the team from the email address you've used to create your account.

Achieve - Achieve is a complete 'course in a box' with the full e-book, quizzes, self assessment tools, and multimedia resources--all assigned by your instructor.

Where is Macmillan Learning 's headquarters? Macmillan Learning is located in New York, New York, United States .

To edit the e-mail address where you receive communications from Macmillan Learning, click on the Edit link next to your e-mail address. To opt in or out of e-mail communications, click the checkbox next to E-mail Preferences. When you are finished making changes, click the Save button at the bottom right.

Answer: Reset your LaunchPad password

This is the thing that you cannot do on the Macmillan Learning Suppor site.

If you don't want to hear from us, or change your mind about how we contact you, email contact@macmillan.org.uk or call 0300 1000 200.

You might be worried about your cancer treatment, feel anxious about going to work, concerned about paying the bills, or worried about someone you care about who has cancer. You may even be feeling isolated and just want to talk. If you need to talk to someone, you can call the Macmillan Support Line on 0808 239 9397.

Our customer service reps are waiting to help with answers to your store questions. Contact them now at 1-888-330-8477. Our normal operating hours are Monday through Friday from 8 a.m. to 5 p.m. EST.

If you are affected by cancer – as a patient, carer, or family member – you can self-refer for Macmillan services by phone or email directly. Call 020 8440 4227 or email infomacmillan@barnetcab.org.uk.