Walmart Return, Refund, and Exchange Policy - What You Need to Know (2024)

Table of content

  • Walmart Return Policy
  • What items can not be returned to Walmart?
  • How Can You Return an Item to Walmart?
  • Walmart'sCustomer Service phone Number
  • Does Walmart offer chat support?
  • How Long Do I have to Return an Item to Walmart ?
  • How Long do Walmart refunds take?
  • Can You Return an Item to Walmart without the boxor original package?
  • Does Walmart Accept Returns Without a Receipt?
  • Can YouReturn a Walmart online Purchase to the Store?
  • How Do I Check my Walmart order status?
  • The Bottom Line

Whether you buy from Walmart in-store or online, there are various return and refund policies that you should be aware of. As a retail and online store offering value and convenience, Walmart unsurprisingly offers pretty generous return and refund options. Below is the information you need to know if you want to return an item that you bought from Walmart.

Walmart Return Policy

When you research Walmart's return policy, you'll see that Walmart offers plenty of flexible options. The company is devoted to satisfying customers. That's why Walmart makes it so easy to return items when you need to do so by mail or in-person at Walmart stores. There is plenty of helpful information online. In fact, you can start the return process and get the information you need on Walmart'swebsite.

There are multiple ways to go about returning an item to Walmart. It's important to carefully research the process ofhow to return an Walmart item. You can start by visiting the return site and clicking on "Return an in-store purchase". This is how you get started if you want to return an item over the Internet. Another option would be to return an item in the store. You have 90 days to return your item after you've bought it at any Walmart location.

You can start your return online, or you can simply bring your item in to the store with the receipt. These are the easiest ways to process your return. If you're wonderingdoes Walmart offer full refunds, you'll be happy to know that you can get all your money back on a purchase you decide to return. However, there are some rules and regulations you should learn about when it comes to what items are eligible for returns to Walmart. While 90 days is fairly standard for returns to Walmart, some items might need to be returned sooner or might not be eligible for returns.

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What items can not be returned to Walmart?

Although Walmart has a fairly lenient return policy, there are some items that you won't be able to return to Walmart after purchase. For example:

  • You won't be able to return certain food items or paper goods after you've bought them from Walmart.
  • Pharmacy items and laundry items also are typically not accepted as return items by Walmart.
  • It's also important to note that you can't return many types of apparel and home cleaning products to Walmart.
  • Walmart customers should know that they generally won't be able to return certain items such as mattresses after they have opened them and taken them out of their original packaging.

How Can You Return an Item to Walmart?

Walmart Return, Refund, and Exchange Policy - What You Need to Know (1)

There are quite a few ways to begin your Walmart return. You can get the process of returning an item started either on the Walmart website or on the Walmart app. On both the website and the app, you'll have the option to ship the item back or return the item to a store.

If you choose the "return by mail" option, you'll simply have to enter some information abut the item and the original purchase. You'll then be able to print out a label that you'll use to ship the product in question back to Walmart. After you've entered the requested information on the app or website, you'll package the return item. You'll attach the label to the package. Then, you'll simply have to drop the package off at either a FedEx or USPS location.

If you want to return an item to the store, you just have to go in to your nearest Walmart with the item, original packaging, and receipt. Head to the customer service department. You can present the item you want to return and the customer service representative will process the return for you.

Walmart'sCustomer Service phone Number

You might want thecustomer service phone numberfor Walmart if you have more questions about returns. You can reach Walmart customer service by calling 1-800-925-6278. You can call this number to ask questions about returns or any other issue related to a Walmart purchase.

Does Walmart offer chat support?

It's great to know that you can easily get chat support from Walmart online. Just go to Walmart. With chat support, you can quickly and conveniently find the information you need. Just go to the Walmart website forchat support.

How Long Do I have to Return an Item to Walmart ?

It's important to buy from retailers that offer fairly flexible return policies. In general, Walmart is fairly flexible when it comes to returns. The general rules is that you can return items until 90 days has passed since their original purchase. However, there are some notable exceptions to this rule.

One exception to be aware of is the exception for prepaid wireless phones. While you might have 90 days to return many items to Walmart, you only have 14 days to return prepaid wireless phones to Walmart after you purchase them. Another thing to realize is that you don't have as long to return many electronics items. If you're looking to return electronics including tables, cameras, televisions, tablets, and laptops to Walmart, you need to do it within 30 days.

There is one other noteworthy thing to realize when you're wonderinghow long do you have to return an item to Walmart. When it comes to prescription glasses or contacts, you can't return these items after 60 days have gone by. Likewise, you only have 60 days to return hearing aids after you've bought from Walmart.

How Long do Walmart refunds take?

Another common question Walmart customers have ishow long do Walmart refunds take. Many Walmart refunds are more or less immediate. For example, you can get an immediate cash refund on items that you return to Walmart with a cash value of less than $10. You can also get an immediate Walmart shopping card refund immediately for items that are worth more than $10.

If you paid for your item on a debit or credit card, you should be able to get your refund amount credited to your card without 10 days of returning the item in question.

Can You Return an Item to Walmart without the boxor original package?

Walmart Return, Refund, and Exchange Policy - What You Need to Know (2)

If you're wondering how toreturn an item to Walmart without the box, you should know that you may have a few options. While it might be more complicated to return an item to Walmart without the original box, it can still be done.

As with most Walmart returns, returns to Walmart without a box should be done within 90 days. If you have the original receipt, you should be able to return an item even if you don't have the original box. However, there may be some exceptions. You won't be able to return a mattress to Walmart if it is not in the original packaging. You also are unlikely to be able to return items without the original box if you are returning video games or DVDs. That's why it's always important to save the packaging of items you buy until you are sure that you won't want to return them.

Does Walmart Accept Returns Without a Receipt?

You might need to return a Walmart purchase without having the receipt on hand. If you're wondering wether you can do it or no, we have the information you're looking for. It's especially likely that you'll need to return an item without a receipt when it comes to Walmart items you've bought in-store. When it comes to Walmart purchases made online, you should be able to find a receipt sent to your email inbox that verified the purchase.

Walmart will generally accept return on items bought in-store for 90 days even if the purchaser doesn't have the original receipt. However, you'll need to show your government ID when you return an item to Walmart if you don't have the receipt with you.

When you are in need ofWalmart exchange without receipt, your ID information will be used to match up your information with the information presented at the time of the original purchase. If your government-issued photo ID matches up, you won't have any problems returning your item within 90 days. Your driver's license is the most convenient government ID that you can present when you come in to Walmart to return an item without a receipt. Otherwise, you may also be able to present your passport or state ID as another government-issued ID that can validate your Walmart return without a receipt for you.

Can YouReturn a Walmart online Purchase to the Store?

Walmart Return, Refund, and Exchange Policy - What You Need to Know (3)

Yes, indeed a lot of customers prefer to return items bought online to a physical Walmart location. If you want toreturn an online purchase to the store, you'll be happy to know that you can do this at Walmart. If you bought an item through Walmart on the Walmart website and not through a private retailer, you should have no problem returning this item in-store. Just go to your nearest Walmart location with a printed out receipt or proof of purchase to return the item in question.

How Do I Check my Walmart order status?

When you buy a Walmart product online, it's very easy tocheck Walmart order status. You should get an order number when you buy a product. When you have a Walmart account, it's very simple to track your order through your account. You cantrack your orderand view your order status online. Log into your account or enter your email address and order number to find out exactly where your item is at the moment.

The Bottom Line

Although there are some restrictions in place when it comes to Walmart's return policy, Walmart still remains a fairly flexible retailer in terms of accepting returns. You'll be able to return the majority of items you purchase from Walmart either in-store or online for as long as 90 days after purchase. Overall, Walmart scores 4.0 out of 5 when it comes to the fairness and flexibility of its return policy. On top of having a generous return policy, Walmart also offers fairly decent goods at extremely reasonable prices. That's why consumers can really count on Walmart for everyday products that they need. There are fewer retailers out there that are capable of offering more convenience and value to American consumers.

Walmart Return, Refund, and Exchange Policy - What You Need to Know (2024)

FAQs

Walmart Return, Refund, and Exchange Policy - What You Need to Know? ›

Walmart's Return Policy Overview

What is the return and exchange policy for Walmart? ›

You're able to return or replace items purchased in store at your nearest Walmart store within 90 days of receipt. To ensure your in-store item may be returned, review the exceptions on our corporate Return Policy page.

What should be included in a return and refund policy? ›

What can I say in my returns policy?
  • a requirement to produce the original till receipt.
  • a requirement to return the goods unused and in unopened packaging.
  • a deadline for returns.
  • an offer to exchange or offer a credit note, but not to refund.

What is your return and exchange policy? ›

A return policy indicates rules and conditions about if, when, and for how long your customers can return a purchase and receive reimbursem*nt. It includes information about how long your customer has to make the return and which items are included or excluded from the policy.

How does exchange work at Walmart? ›

Exchange the item with another item. Get a cash refund if the returned item is less than $10. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. If available, send the item to the manufacturer for repair.

What items Cannot be returned to Walmart? ›

Return Restrictions
Firearms and AmmunitionPrescription Medications and Devices
Airsoft and Air Guns, BB Guns, Crossbows. Vertical/Archery BowsItems containing pseudoephedrine, ephedrine, phenylpropanolamine
5 more rows

How do you explain the refund policy to the customer? ›

(Store Name) Refund Policy. Thank you for shopping at (Store Name)! We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Your item must be unused and in the same condition that you received it ...

How does return and refund work? ›

A return is when a customer sends an item back to your store or warehouse. They usually have to return an item before they get a refund. A refund means giving the customer all or some of their money back for an unwanted item.

What is return policy summary? ›

A well-written return policy properly sets your customers' expectations about their options if they purchase an item from you and are unsatisfied. Return policies clearly outline the specific requirements for how, when, and under what circ*mstances shoppers can return goods.

What is the difference between a refund and an exchange? ›

If customers want a refund, they are communicating that the product did not meet their expectations. In contrast, an exchange means that the customers were satisfied with the quality of the product and the buying experience, but chose the wrong item.

What is an example of a good return policy? ›

If you are unhappy with your purchase [for any reason], we'll be happy to return or exchange the product within [X days of purchase] for [a full refund, an exchange, or store credit.] To make a return: Items must be [unopened/unused/unworn] Items must still be in their original packaging with all tags attached.

What is an example of a refund policy statement? ›

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursem*nt.

Can I return something to Walmart after used? ›

Opened and Used Items: Walmart typically accepts returns of opened and used items, but they may have specific return policies for certain product categories like electronics. Make sure to check the return policy for the specific item you're returning.

Can you exchange opened items at Walmart? ›

The short answer is that it depends. Some opened items can be returned to Walmart, but others can't. For example, trading cards can't be returned to Walmart whether they're opened or unopened.

Can I return to Walmart after 90 days? ›

The general rule for most products sold at Walmart is that you have 90 days from the date of purchase to make a return. However, there are some exceptions depending on the item category that shoppers should know about. (Check out Walmart's return policy for the most up-to-date info on different product categories.)

Can Walmart look up my receipt? ›

Walmart's receipt lookup system only works if your method of payment was with a card. If you have used cash for the purchase, then you need to contact Walmart's customer service to locate your purchase. It would be best if you went to the physical store where you purchased your item for their customer service.

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