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Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
| Cookie | Duration | Description |
|---|---|---|
| __utm* | Cookies are stored following the Freshworks company Privacy and Cookie Policy | No description |
| _BEAMER_ | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Cookie files, used by Beamer Notifications to manage their data |
| _ga | Cookies are stored following the Freshworks company Privacy and Cookie Policy | It registers a unique identifier used to generate statistical data on how visitors use the website |
| _gat | Cookies are stored following the Freshworks company Privacy and Cookie Policy | It uses Google Analytics to analyze the number of requests on the website |
| _gat_gtag_ | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Google is set up to distinguish between users |
| _gid | Cookies are stored following the Freshworks company Privacy and Cookie Policy | It registers a unique identifier that is used to generate statistical data on how the visitor uses the website |
| _helpkit_session | Cookies are stored following the Freshworks company Privacy and Cookie Policy | The secret key for verifying cookie session data integrity. If you change this key, all old sessions become invalid |
| _hp2_* | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Cookie files, used by Heap Analytics to manage data |
| _x_m | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Contains the shard ID at which the account runs |
| _x_w | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Contains the state of the shard |
| .AspNetCore.Antiforgery.RCuQdhHRBFg | session | Serves for security purposes to prevent forged requests |
| ATAS.Billing | 10 day | Authorized user token |
| aviaCookieConsent | 1 year | This cookie indicates that you agree to our use of cookies on our website |
| aviaPrivacyEssentialCookiesEnabled | 1 day | This cookie indicates that you agree to our use of cookies on our website |
| aviaPrivacyRefuseCookiesHideBar | 1 day | This cookie indicates that you agree to our use of cookies on our website |
| BillingAuthorized | 10 day | This cookie is used to show if the user is logged in |
| bulkTime | 1 year | Wordpress ShortPixel Image Optimizer |
| cookielawinfo-checkbox-advertisem*nt | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisem*nt" category . |
| cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
| cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
| cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
| cookielawinfo-checkbox-others | 11 months | This cookie file is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other" |
| cookielawinfo-checkbox-performance | 11 months | This cookie file is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance" |
| falcon_enabled | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Indicates if falcon_ui is enabled for an account |
| filter_name | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Used to set the filter's name in agents tickets list page for default and custom views |
| fm_sid_* | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Refer to Freshmarketer cookies |
| helpdesk_node_session | Cookies are stored following the Freshworks company Privacy and Cookie Policy | An encrypted hash that stores the secret key and id of the login attempt |
| helpdesk_url | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Contains the URL for the Freshdesk L2 dev portal. The default value is freshdeskl2dev.freshdesk.com |
| language | session | This cookie is used to store the language preference of the user |
| LanguageSwitcher | session | This cookie is used to save the user's language preferences |
| oftinf | never | This cookie is used to record the ID of the partner who led the user |
| order | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Used to check the order in which the tickets are filtered for default ticket filters, e.g., due_by, agent_responded_at, requester_responded_at, etc |
| order_type | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Used to check if the order is ascending or descending for default ticket filters |
| PHPSESSID | session | This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed |
| return_uri/return_to | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Used to return to the page where the app was installed |
| scenario_show_tab | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Filter used to show the page view for /admin/scenario_automations page (default value: shared) |
| session_state | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Hash values that are used to check if FreshID V2 is enabled |
| session_token | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Contains the fresh_id token encrypted hash |
| tag_sort_key | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Indicates the order of the tags used in /admihttps://www.getbeamer.com/docsn/tags |
| template_show_tab | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Filter used to show the page view for /admin/ticket_templates page (default value: shared) |
| viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
| wf_order | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Used to check in which order the tickets are filtered for custom ticket filters, e.g., due_by, agent_responded_at, requester_responded_at, etc |
| wf_order_type | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Used to check if the order is ascending or descending for custom ticket filters |
| wp-wpml_current_language | 1 day | It saves the current language. Wordpress Plugin WPML |
| zarget_* | Cookies are stored following the Freshworks company Privacy and Cookie Policy | Refer to Freshmarketer cookies |
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
| Cookie | Duration | Description |
|---|---|---|
| ___dc | 10 years | It is used to identify website users in the Roistat system |
| _clck | 1 year | The browser stores the Clarity user identifier and preferences, which are unique to this website. This ensures that the behaviour is applied to the same user identifier on subsequent visits to the same website. |
| _clsk | 1 day | It combines multiple user pageviews into a single Clarity session record |
| _ga | 2 years | It registers a unique identifier used to generate statistical data on how visitors use the website |
| _gat | 1 day | It uses Google Analytics to analyze the number of requests on the website |
| _gat_gtag_UA_51120514_1 | 1 minute | Google is set up to distinguish between users |
| _gat_gtag_UA_51120514_2 | 1 minute | Google is set up to distinguish between users |
| _gcl_au | 3 months | Google Tag Manager provides anexperimental evaluation of theeffectiveness of advertising onwebsites that use its services |
| _gid | 1 day | It registers a unique identifier that is used to generate statistical data on how the visitor uses the website |
| _ym_d | 1 day | It stores information about how visitors use the website while generating an analytical report on website performance. Some of the collected data contains the number of visitors, their source and the pages visited in Incognito mode |
| _ym_isad | 1 year | This cookie is used to collect information about the user, such as user features, website behaviour and desired actions. |
| _ym_retryReqs | never | It registers statistical data about user behaviour on the website; it is also used for internal analysis |
| _ym_uid | 1 year | This cookie is used to collect non-personally identifiable information about visitor behaviour on the website and non-personally identifiable visitor statistics. |
| abTesting | It is used to identify website users in the Roistat system | |
| ANONCHK | 1 day | It registers visitor data from multiple visits and multiple websites. This information is used to evaluate the effectiveness of advertising on websites. |
| b24_crm_guest_pages | never | A unique identifier for a specific user was identified. Using the chat functionality, this allows the website to purposefully offer the relevant offers to the user |
| b24_crm_guest_utm | never | A unique identifier for a specific user was identified. Using the chat functionality, this allows the website to purposefully offer the relevant offers to the user |
| c.gif | session | No description |
| CLID | 1 year | It is a Behavioural Analysis Tool that helps to understand user experience |
| metrika_enabled | session | It is used to track visitors across multiple websites to show relevant advertising based on the visitor's preferences |
| MUID | 1 year | Microsoft is widely used as a unique user identifier. This cookie allows you to track the user when synchronizing identifiers across multiple Microsoft domains |
| roistat_ab | past | It is used to identify websiteusers in the Roistat system |
| roistat_abTests | never | It is used to identify website users in the Roistat system |
| roistat_call_tracking | 7 day | It is used to identify website users in the Roistat system |
| roistat_emailtracking_email | 7 day | It is used to identify website users in the Roistat system |
| roistat_emailtracking_emails | 7 day | It is used to identify website users in the Roistat system |
| roistat_emailtracking_tracking_email | 7 day | It is used to identify website users in the Roistat system |
| roistat_first_visit | 10 years | The number of the user's firstvisit is generated in Roistat |
| roistat_geo_data | 1 day | It is used to identify website users in the Roistat system |
| roistat_geo_data | never | It is used to identify website users in the Roistat system |
| roistat_is_need_listen_requests | session | It is used to identify website users in the Roistat system |
| roistat_is_save_data_in_cookie | session | Used to identify website users in the Roistat system |
| roistat_isMultiDomain | never | It is used to identify website users in the Roistat system |
| roistat_isNeedToListenRequests | never | It is used to identify website users in the Roistat system |
| roistat_last_settings_update_time | never | It is used to identify website users in the Roistat system |
| roistat_leadHunterEnabled | never | It is used to identify website users in the Roistat system |
| roistat_leadHunterTargetPagesMap | never | It is used to identify website users in the Roistat system |
| roistat_metrika_counter_id | never | It is used to identify website users in the Roistat system |
| roistat_multiwidgetEnabled | never | It is used to identify website users in the Roistat system |
| roistat_multiwidgetFBEnabled | never | It is used to identify website users in the Roistat system |
| roistat_multiwidgetFBLink | never | It is used to identify website users in the Roistat system |
| roistat_multiwidgetTelegramEnabled | never | It is used to identify website users in the Roistat system |
| roistat_multiwidgetTelegramLink | never | It is used to identify website users in the Roistat system |
| roistat_multiwidgetViberEnabled | never | It is used to identify website users in the Roistat system |
| roistat_multiwidgetViberLink | never | It is used to identify website users in the Roistat system |
| roistat_multiwidgetVKEnabled | never | It is used to identify website users in the Roistat system |
| roistat_multiwidgetVKLink | never | It is used to identify website users in the Roistat system |
| roistat_multiwidgetWhatsAppEnabled | never | It is used to identify website users in the Roistat system |
| roistat_multiwidgetWhatsAppLink | never | It is used to identify website users in the Roistat system |
| roistat_onlineChatEnabled | never | It is used to identify website users in the Roistat system |
| roistat_onlineChatSettings | never | It is used to identify website users in the Roistat system |
| roistat_promo_code | never | It is used to identify website users in the Roistat system |
| roistat_proxy_forms | never | It is used to identify website users in the Roistat system |
| roistat_settings_saved | never | It is used to identify website users in the Roistat system |
| roistat_settings_version | never | It is used to identify website users in the Roistat system |
| roistat_visit | 14 days | The number of the user's firstvisit is generated in Roistat |
| roistat_visit_cookie_expire | 14 days | It is used to identify website users in the Roistat system |
| roistat-leadhunter-form-template | never | It is used to identify websiteusers in the Roistat system |
| roistat-leadhunter-pulsator-settings | never | It is used to identify websiteusers in the Roistat system |
| roistat-leadhunter-pulsator-template | never | It is used to identify websiteusers in the Roistat system |
| roistat-multiwidget-pulsator-settings | never | It is used to identify websiteusers in the Roistat system |
| roistat-multiwidget-pulsator-template | never | It is used to identify websiteusers in the Roistat system |
| roistat-online-chat-iframe-template | never | It is used to identify websiteusers in the Roistat system |
| roistat-online-chat-pulsator-template | never | It is used to identify websiteusers in the Roistat system |
| SM | session | It is used when synchronizing MUIDs between Microsoftdomains |
| SRM_B | 1 year 24 day | It is a Behavioural Analysis Tool that helps to understand user experience |
| utm_campaign | never | Referral user data |
| utm_content | never | Referral user data |
| utm_medium | never | Referral user data |
| utm_source | never | Referral user data |
| utm_term | never | Referral user data |
| yabs-sid | 1 year | It registers statistical data about user behaviour on the website; it is also used for internal analysis and website optimization |
| yandexuid | 1 year | It registers statistical data about user behaviour on the website; it is also used for internal analysis and website optimization |
| ymex | 1 year | It registers statistical data about user behaviour on the website; it is also used for internal analysis and website optimization |
| yuidss | 1 year | It collects information about user behaviour across multiple websites. This information is used to optimize the relevance of advertising on the website |
Marketing cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
| Cookie | Duration | Description |
|---|---|---|
| _fbp | 3 months | This cookie is set by Facebook inorder to display advertising onFacebook or the digital platformthat Facebook ads use after visitingthe website. |
| ads/ga-audiences | session | It uses Google AdWords to reevaluate visitors who are mostlikely to become customers basedon the visitor's online behaviour onvarious websites |
| CONSENT | 2 years | It is used to determine if the visitorhas accepted the marketingcategory in the cookie banner. This cookie is necessary forwebsite complianceGDPR |
| fr | 3 months | Facebook sets this cookie to show relevant advertisem*nts to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. |
| i | 10 year | This cookie sets OpenX in order tolog anonymized user data such asIP address, geographic location,sites visited, advertisem*nts theuser clicks on, etc. to providerelevant advertising |
| IDE | 1 year | It uses Google DoubleClick, inorder to register and report websiteuser actions after viewing orclicking on advertisers'advertisem*nts, to measure theeffectiveness of advertisem*ntsand to offer targeted advertisingmaterials |
| pagead/1p-user-list/# | session | It tracks whether a user has showninterest in specific products orevents across multiple websitesand determines how the usernavigates between websites. It isused to evaluate advertising effortsand facilitate the payment ofreferral rewards between websites |
| Remixlang | 1 year | It defines the visitor's preferredlanguage. It allows the website toset the preferred language after thevisitor re-logs in |
| test_cookie | 15 minutes | It is used to determine if the user'sbrowser supports cookies. |
| tr | session | It uses Facebook to provide arange of advertising products suchas real-time bidding from thirdparty advertisers |
| VISITOR_INFO1_LIVE | 5 months 27 days | It tries to estimate the duration of auser ban on pages that haveintegrated YouTube video clips |
| YSC | session | It registers a unique identifier inorder to store statistics aboutwhich YouTube videos have beenwatched by user |
| yt-remote-cast-available | session | Saving user's video player preferences |
| yt-remote-cast-installed | session | Saving user's video player preferences |
| yt-remote-connected-devices | constantly | Saving user's video player preferences |
| yt-remote-device-id | constantly | Saving user's video player preferences |
| yt-remote-fast-check-period | session | Saving user's video player preferences |
| yt-remote-session-app | session | Saving user's video player preferences |
| yt-remote-session-name | session | Saving user's video player preferences |
| yt.innertube::nextId | never | This cookie file, set by YouTube, registers a unique ID to keep statistics of what videos the user has seen on YouTube |
| yt.innertube::requests | never | This cookie file, set by YouTube, registers a unique ID to keep statistics of what videos the user has seen on YouTube |
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
| Cookie | Duration | Description |
|---|---|---|
| ls-popup-229 | 1 year | This is a cookie file that allows to remember how many times a popup window was displayed |
| ls-popup-last-displayed | 2 years | It is a cookie that allows to remember how many times a popup has been displayed |
| qmb | session | No description |
| remixir | past | No description |
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