About Verizon Smart Family
What is Verizon Smart Family?
How much does Verizon Smart Family cost?
Who is eligible to get Verizon Smart Family?
How do I get the app and sign up for Verizon Smart Family?
How do I upgrade to Verizon Smart Family Premium?
Does Verizon Smart Family work with 5G devices?
Can I add an iPad to Verizon Smart Family?
What Verizon Smart Family features are available without downloading the Verizon Smart Family Companion app on my child's device?
What notifications will my child receive from Verizon Smart Family? Can I stop these notifications?
How will I be able to identify text messages sent from Verizon Smart Family?
What if my child has to make an emergency call while their line is restricted?
How do I unsubscribe from Verizon Smart Family?
About the Smart Family Companion app
What does my child see when they open the Verizon Smart Family Companion app?
Can my child locate me as the parent?
Can my child view my call, text, and web and app activity?
What happens if my child attempts to remove the Verizon Smart Family Companion app?
How do I pair the parent and child devices?
Managing account and assigning roles
How can I access and manage my Verizon Smart Family account?
How do I add family members to my Verizon Smart Family account?
Can I set up a second parent device or change the role of a family member in Verizon Smart Family?
Will changing my phone number or a device also change my Verizon Smart Family service?
About Activity and limits
Can I view the content of the text messages that my child sends and receives?
Will iMessages or other third-party app messages and calls show up in my child's daily Activity log?
Can I see my child's screen time for the day?
Can I receive alerts about my child’s web or app activity?
Can I see how much my child uses a specific app?
Can I view my child's web and app activity when they're on Wi-Fi or offline?
How is my child's web and app activity being collected?
How is my child's screen time being collected?
Can I see the web and app activity of non-child lines on my account?
Who can view my child's web and app activity?
How can I turn off the Web & App Activity feature or Screentime feature on my child's phone?
What activity is limited when a time restriction is in effect?
How are purchase limits measured?
About Content filters
Can Verizon Smart Family block third-party apps and features that can be used for calling and texting?
How can I block a website or app? Can I allow my child to visit a website that's currently blocked?
Can I block an app that's not included in a content filter category?
Will I be notified if my child tries to access blocked content or websites?
How do I remove content filters for a family member?
I have content filters set through my home Wi-Fi router. What happens when Verizon Smart Family's content filters conflict with my router's content filters?
Why are some apps or websites not working properly when I block a different one?
About Driving Insights
What is Driving Insights?
What do I need to do in order to use Driving Insights for my child?
How does Verizon Smart Family determine when a trip has started and ended?
Will Verizon Smart Family determine if my child was a Passenger or Driver?
What is the driving score in Driving Insights?
What incidents am I informed about while my child is driving?
Will my child know that I can view their driving habits and history through Verizon Smart Family?
How long can I view my child’s driving history through Verizon Smart Family?
Can I use Verizon Smart Family to prevent my child’s phone usage while they’re driving?
What are some factors that may affect Verizon Smart Family’s ability to record a drive or an accurate trip route?
Will Driving Insights work if my child is on Android Auto or Apple CarPlay?
Is an internet connection required to record a drive with Driving Insights?
Can I monitor my own driving activity with Driving Insights?
How can I turn off Driving Insights?
What is Verizon Smart Family Crash Detection?
How do I enable Crash Detection?
Will I receive a notification for every vehicle crash with Crash Detection?
Will every crash notification I receive with Crash Detection be for an actual crash?
Will Verizon Smart Family call 911 in the event a crash is detected?
About managing Contacts
What is the top contacts category in Verizon Smart Family?
What are trusted contacts in Verizon Smart Family?
What are blocked contacts in Verizon Smart Family?
How does Caller ID Blocking impact the blocked contacts list in Verizon Smart Family?
Can I see the names I or my child have for saved numbers?
About Location
Does my child need to have the Verizon Smart Family Companion app in order for me to locate them?
Will my child know when I have located them using Verizon Smart Family?
How can I optimize accuracy for locating my child's device?
Does Verizon Smart Family location services work when the phone is outside the Verizon network or roaming internationally?
What should I do if I can't see my child's device location with Verizon Smart Family?
Can I see the location history of lines on my account in Verizon Smart Family?
Why aren't boundary (arrival / departure) alerts available immediately in Verizon Smart Family?
Can I use Verizon Smart Family to locate a device that's not on my Verizon mobile plan?
Additional Support
How to Use Verizon Smart Family
How to Set up Loacation Alerts
Visit Verizon Community
Shop
Shop Unlimited plans
Shop Smartphones
Shop Verizon's Deals
Android and Android Auto are trademarks of Google, Inc.
Apple, Apple CarPlay, iPad, Apple App Store, iPhone and iMessage are registered trademarks of Apple Inc.
iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.
