Archived Content
The information on this page is out of date. However, some of the content may still be useful, so we have archived the page.
Release Date
As part of the agency’s efforts to streamline requests for case assistance, we are discontinuing the use of USCIS service center e-mail boxes for case-specific questions on Jan. 21, 2019. Instead, USCIS is focusing our resources online via self-help tools at uscis.gov/tools and my.uscis.gov, and through the USCIS Contact Center. These changes are a part of our overall modernization efforts to provide a more efficient and effective user experience
The service center e-mail addresses being discontinued are:
- California Service Center: csc-ncsc-followup@uscis.dhs.gov
- Vermont Service Center: vsc.ncscfollowup@uscis.dhs.gov
- Nebraska Service Center: NSCFollowup.NCSC@uscis.dhs.gov
- Potomac Service Center: psc.ncscfollowup@uscis.dhs.gov
- Texas Service Center: tsc.ncscfollowup@uscis.dhs.gov
For assistance with our online tools, see the listings below.
If you… | Then you can… |
Want to check your case status | Sign up for automatic case updates. |
Want to check processing times | Visit our processing times page. |
Have moved | Submit a change of address request. |
Want to appeal or ask us to review a decision | Submit |
Need case assistance because:
| Submit an online request to have a service request sent to the service center or reach out to the USCIS Contact Center. |
Need additional assistance because:
| Call the USCIS Contact Center at 800-375-5283. |
Want to provide feedback to USCIS | Visit the Feedback Opportunities page. |
Need to notify us of a systemic operational issue,such as a pattern of potentially incorrect notices | Email: public.engagement@uscis.dhs.gov |
Reminder: USCIS can only discuss a case with you if you are the applicant, petitioner, or requestor or an authorized representative.
Last Reviewed/Updated:
As an expert deeply immersed in the field of U.S. immigration processes and services, I bring a wealth of knowledge and practical experience to shed light on the archived content you've provided. My understanding of the intricacies of the United States Citizenship and Immigration Services (USCIS) operations allows me to interpret and explain the nuances of the information presented.
The article, dated December 21, 2018, outlines a significant change in the USCIS approach to handling case-specific inquiries. The agency, in its continuous efforts to enhance user experience and streamline case assistance requests, decided to discontinue the use of USCIS service center email boxes for such inquiries, effective January 21, 2019.
This shift in strategy aims to direct resources towards more efficient and effective channels, primarily online self-help tools available at uscis.gov/tools and my.uscis.gov, along with the USCIS Contact Center. The USCIS service center email addresses listed for discontinuation are as follows:
- California Service Center: csc-ncsc-followup@uscis.dhs.gov
- Vermont Service Center: vsc.ncscfollowup@uscis.dhs.gov
- Nebraska Service Center: NSCFollowup.NCSC@uscis.dhs.gov
- Potomac Service Center: psc.ncscfollowup@uscis.dhs.gov
- Texas Service Center: tsc.ncscfollowup@uscis.dhs.gov
The article provides a comprehensive guide on how to obtain assistance or information using the new channels. Here are the key concepts and actions mentioned:
-
Checking Case Status:
- Sign up for automatic case updates.
-
Checking Processing Times:
- Visit the processing times page on the USCIS website.
-
Change of Address:
- Submit a change of address request.
-
Appeals and Reviews:
- Submit Form I-290B, Notice of Appeal or Motion; Form EOIR-29, Notice of Appeal to the Board of Immigration Appeals from a Decision of a DHS Officer; or Form I-694, Notice of Appeal of Decision, Under Sections 245A or 210 of the Immigration and Nationality Act.
-
Case Assistance:
- Submit an online request for cases outside normal processing times, undelivered documents or notices, appointment accommodations, or typographic errors on documents.
-
Additional Assistance:
- Call the USCIS Contact Center at 800-375-5283 if there is no response within the specified timeframe or if you believe the response received was incorrect.
-
Providing Feedback:
- Visit the Feedback Opportunities page to provide feedback to USCIS.
-
Notifying of Operational Issues:
- Email public.engagement@uscis.dhs.gov to notify USCIS of systemic operational issues.
The reminder at the end emphasizes that USCIS can only discuss a case with the applicant, petitioner, or requestor, or an authorized representative.
This information showcases the USCIS's commitment to adapt and modernize its services to better assist individuals navigating the complex immigration process.