Understanding home loan serviceability (2024)

Home ownership is a significant financial milestone, and for many people, securing a home loan is the way to achieve this goal – unless you’re a lottery winner, of course! A crucial part of the home loan process is assessing ‘serviceability’. In this blog, we'll delve into what home loan serviceability is and why it matters for potential homebuyers.

What is home loan serviceability?

Home loan serviceability refers to a borrower's ability to meet their mortgage repayments comfortably and consistently over the life of the loan. So, the lender doesn’t just consider what you can afford at the time of application, but also into the future if interest rates were to change or your income was altered.

Banks and lenders assess your serviceability by examining various financial factors to ensure loan obligations can be managed without encountering financial hardship.

The key factors that influence home loan serviceability

Let’s take a look at what lenders and banks pay close attention to when it comes to home loans and serviceability.

Income

When you apply for a home loan, lenders typically consider your income as the primary factor in determining serviceability. A stable and sufficient income helps ensure that you’ll be able to meet the regular repayments that are required.

Regular income streams, such as employment or business earnings, are thoroughly scrutinized during the loan approval process. That’s why we ask to see your pay slips or end of year statements (or similar) as part of your application.

Personal income that will be considered includes:

  • Employment income including overtime and/or commission
  • Sole trader business profits
  • Government payments or benefits from Centrelink
  • Any investments such as rental income or dividends.

Expenses

To gauge serviceability, lenders review the existing financial commitments and living expenses that a borrower has. This includes costs such as utility bills, groceries, insurances, and other ongoing expenses. A clear understanding of these outgoings helps lenders assess how much of the borrower's income is available for loan repayments.

When applying for a home loan, you’ll be asked to provide bank statements and information on what you spend, where and how often. This means that you may be asked to explain certain spending and to review whether it is ‘essential’ spending or not.

Debt-to-income ratio

The debt-to-income ratio is a crucial metric used by lenders to evaluate home loan serviceability. It compares a borrower's total debt to their gross income. A lower debt-to-income ratio is generally good because it’s an indication of a healthier financial position and an increased likelihood that the loan repayments will be met.

If you have a credit card that you’re not using, you may want to consider closing the account before applying for a home loan. This is because even if you don’t owe money on it, your available limit will be included in the calculations, and it could reduce your overall borrowing capacity.

Interest rates and loan terms

Lenders will always consider the impact potential interest rate fluctuations could have on a borrower's ability to repay their loan. That means they will generally calculate whether you could still be able to repay the loan if the interest rate increased by a minimum of three percentage points (this may vary depending on the lender). Remember, your current and estimated future earnings will be taken into consideration.

The loan term, or the length of the loan, also plays a role here. Longer terms – 30 years instead of 25 years, for example – may result in lower monthly repayments but could increase the total interest to be paid over the lifetime of the loan.

Why does home loan serviceability matter?

Knowing about home loan serviceability is important for anyone considering a home purchase. By understanding the factors that influence it and how lenders assess it potential homebuyers can better prepare for the loan application process. To increase your serviceability, look at increasing your income, reducing your debt, reducing expenses or unnecessary spending, and lowering your credit limits.

Banks and lenders assess serviceability to reduce the risk of loan default. By ensuring a borrower can comfortably manage repayments, lenders reduce the likelihood of financial distress and improve the overall stability of loan portfolios. As a responsible lender, P&N Bank always works to protect our borrowers from potential financial strain and by doing so, we meet our responsible lending obligations too.

When it comes to getting a home loan, no question is a silly one and our team is available to help. Make an appointment to speak with one of our Home Loan Specialists today. They can meet you in-branch, at home or work or via video call and can answer any questions you may have about the home buying journey. If you have a broker, they'll also be able to assist.

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Banking and Credit products issued by Police & Nurses Limited (P&N Bank) ABN 69 087 651 876 AFSL/Australian Credit Licence 240701.

Understanding home loan serviceability (2024)

FAQs

Understanding home loan serviceability? ›

Serviceability is a lender's assessment of your ability to repay a mortgage or home loan. A lender needs to work out if you can afford to pay - or 'service', your home loan repayments, a step designed to limit their exposure to risk.

How do banks work out serviceability? ›

Your ability to make loan repayments, called serviceability, is crucial when you're talking to your bank or other financial institution. To calculate your serviceability, financial institutions consider your debt-to-service ratio – the amount of your proposed loan added to any other existing loans and your nett income.

What is the home loan serviceability test? ›

A home loan serviceability test is a lender's evaluation process to determine whether or not a potential borrower has the financial capacity to repay the loan they've applied for and to help the lender decide whether or not to approve the loan.

What is the difference between serviceability and borrowing power? ›

Borrowing capacity - how much you can borrow at that instant in time (mainly determined by your capital - ie savings and equity). Serviceability - how much loan you can service (determined by your income and expenses). Sometimes these numbers are similar and other times they can be greatly different!

How does loan servicing work? ›

Your loan servicer typically processes your loan payments, responds to borrower inquiries, keeps track of principal and interest paid, manages your escrow account (if you have one). The loan servicer may initiate foreclosure under certain circ*mstances.

What is a good serviceability ratio? ›

Lenders will generally allow you to have a net service ratio of at least 1.00x to qualify for the loan. Lenders also add a buffer into your home loan interest rate as part of their assessment, in case interest rates rise in the future.

How do you calculate your serviceability? ›

In general, lenders calculate serviceability by adding together your income from all sources, subtracting your expenses and debt liabilities and adding in the monthly mortgage payment.

What are two ratios we can use to calculate loan serviceability? ›

Debt-to-income (DTI) ratio is the percentage of your gross monthly income that is used to pay your monthly debt and determines your borrowing risk. The times interest earned (TIE) ratio is a measure of a company's ability to meet its debt obligations based on its current income.

How do you service a mortgage loan? ›

The third party that possesses the mortgage servicing rights then takes on the responsibility for the following loan servicing tasks:
  1. Collecting payments on a monthly basis.
  2. Sending statements.
  3. Allocating principal and interest to payments.
  4. Managing mortgage insurance fees.
  5. Managing property taxes.

What is the cost of servicing mortgages? ›

Loan servicers are compensated by retaining a relatively small percentage of each periodic loan payment known as the servicing fee. The typical servicing fee is an annual rate 0.25% to 0.5% of the remaining mortgage balance, 1/12th of which is paid per month.

What is the mortgage serviceability buffer? ›

Essentially, the serviceability buffer is a contingency that a lender is expected to apply in the loan application process to give borrowers a fair chance of continuing to make repayments if financial circ*mstances change.

What is the loan serviceability buffer rate? ›

The APRA buffer rate, also known as the serviceability buffer, is a minimum additional interest rate – above the rate for the mortgage – that lenders use when assessing the ability of borrowers to repay their home loans.

What is the meaning of debt serviceability? ›

What is Debt Service? Debt service refers to the total cash required by a company or individual to pay back all debt obligations. To service debt, the interest and principal on loans and bonds must be paid on time. Businesses may need to repay bonds, term loans, or working capital loans.

Who is the largest servicers of mortgages? ›

PNC Real Estate/Midland Loan Services and Wells Fargo Bank were the two largest commercial real estate mortgage loan servicing firms in the United States in 2022. Each of the two companies serviced more than 700 billion U.S. dollars of loans secured by commercial or multifamily properties in that year.

Who pays mortgage servicers? ›

First, there is the lender.

When this happens, the homeowner makes monthly payments to the lender. The lender can sell the right to service the mortgage to another entity, in which case the homeowner makes monthly payments to that entity, which becomes the servicer of record.

Does a loan servicer own your loan? ›

Many mortgage loans are sold and the servicer you pay every month may not own your mortgage. Whenever the owner of your loan transfers the mortgage to a new owner, the new owner is required to. If you don't know who owns your mortgage, there are different ways to find out.

How do banks measure performance? ›

Key performance indicators include: Revenue, expenses, and operating profit: Financial KPIs are mainly determined by the revenue banks and credit unions bring in, the costs incurred, and their profit. At its most basic, profit is determined by subtracting expenses from revenue.

What does serviceability check mean? ›

Serviceability is the measure of and the set of the features that support the ease and speed of which corrective maintenance and preventive maintenance can be conducted on a system. Corrective Maintenance (CM) includes all the actions taken to repair a failed system and get it back into an operating or available state.

How do banks calculate how much they will lend you? ›

Lenders consider monthly housing expenses as a percentage of income and total monthly debt as a percentage of income. Both ratios are important factors in determining whether the lender will make the loan.

What is serviceability rate? ›

Home loan serviceability meaning

This is how much of your monthly income you can expect to go towards "servicing" or paying off your debt, expressed as a percentage.

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