Umpqua Bank Review | SmartAsset.com (2024)

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Umpqua Bank Account Features

In general, Umpqua savings and checking accounts have monthly fees of $20 or less. These fees are typically reduced to zero for accounts that maintain a minimum balance, which varies depending on the account type. For checking accounts, a monthly direct deposit may also eliminate the fee.

Like most banks, Umpqua includes free online and mobile access with all accounts. Its mobile app is not particularly well-reviewed, however, with only 2.4 stars on the Apple app store (from 137 reviews).

Compare Umpqua Bank to Other Competitive Offers

Umpqua Bank Grow Savings Account

The Grow Savings account with Umpqua Bank is a low-interest, low-fee place to put away money. Opening an account requires an initial deposit of at least $25.

The $25 deposit gets you in the door, but you may want to start with even more than that: the monthly fee of $3 applies to accounts that don’t maintain a minimum balance of $200. Other exceptions are made for customers under the age of 18 or over 55. You can open three fee-free Grow Savings accounts if you connect them to an Access Checking account.

This combination of low balance requirements and low interest rates make the Grow Savings account a viable option for those who are just starting to build their savings accounts. For savers who want to see some kind of return on their deposit, however, Umpqua bank offers money market accounts that have somewhat higher interest rates — see below.

Umpqua Bank Money Market Accounts: Thrive Money Market and Prosper Money Market

Money market accounts at Umpqua Bank offer a (slightly) higher return on your deposits, with many of the same features of a regular savings account.

There are two types of money market accounts offered at Umpqua Bank: Thrive and Prosper. The most substantial difference between the accounts is the minimum deposit required to avoid the monthly fee. For a Thrive account, you need to maintain a balance of at least $1,000 to avoid the fee. For a Prosper account, the minimum balance is $10,000, or $25,000 among all linked Umpqua Bank accounts (including checking, savings, etc.). The monthly fee for accounts that do not meet that requirement are $10 for Thrive and $15 for Prosper.

Though the base interest rates for Prosper are identical to Thrive for accounts with a balance below $100,000, higher rates are offered to accounts linked to a checking account. Prosper accounts linked to a checking account earn higher than the base rate. It’s worth noting that compared with money market accounts offered at many other banks, including some online banks, that rate is not particularly high.

The number of withdrawals and transfers in money market accounts is also limited. You’re limited to six transfers or withdrawals from a money market account every statement period.

Umpqua Bank Embark Checking and Access Checking

Umpqua offers two basic checking accounts and one interest checking account (read more about that one below). The two basic checking accounts are called Embark and Access.

The Embark Checking account does not charge a monthly fee of any kind, but comes with fewer features than Access. For those who are looking to open a checking account with only a few hundred dollars and no expectations of frequent transactions such as debit card purchases or direct deposits, it may be a good option.

The Access account has a monthly fee of $5 that is waived for accounts with at least 10 debit card transactions, or a monthly direct deposit of at least $500, or a monthly mobile deposit of at least $250. Both Access and Embark accounts are subject to overdraft fees of $35 when accounts are drawn below a balance of $0.

Access accounts allow four monthly rebates on ATM owner fees. This is important because Umpqua is not part of national ATM network. So if you are not on the West Coast (or in a city that has Umpqua ATMs), withdrawing money will require using a non-Umpqua ATM. Embark Checking accounts with a balance of at least $2,500 receive $10 of ATM rebates per month.

Access checking account holders may also open three Grow Savings accounts or Thrive Money Market accounts without facing any monthly fees. Embark account holders may open one Grow Savings account.

Umpqua Bank Attain Checking Account

Umpqua’s interest checking account, which it calls “Attain Checking,” offers interest payments on deposits held in your checking account. The interest rate is quite low, however, so if a return on your deposits is a priority this type of account is probably not the best place to keep the bulk of your savings.

That being said, the “Attain” checking account does offer a number of other appealing features. It comes with a free Visa debit card, and $25 of ATM fee rebates per month. This means that if you are in a part of the world that does not have Umpqua Bank ATMs (everywhere but the West Coast), you can still withdraw money from an ATM without paying any fees.

The “Attain” checking account also comes with zero fees on incoming wire transfers, and complimentary cashier’s checks.

Be warned, however: there is a monthly fee of $20 on “Attain” checking accounts that do not have a balance of at least $15,000, or $25,000 among all accounts at Umpqua Banks. That $20 fee would more than wipe out any interest gains on accounts below those thresholds.

Where Can I Find Umpqua Bank?

Umpqua Bank is based in Oregon and has branches and ATMs all along the West Coast, including some in Nevada and Idaho. The highest concentration of branches and ATMs can be found in Oregon and Washington.

What Can You Do Online With Umpqua Bank?

Umpqua’s website allows you to do most things you could do in a brick-and-mortar bank, such as check your account balances, transfer money between accounts and open new accounts. The app allows you to make check deposits by taking a picture of the check with your phone. You can also set up automatic bill pay on the app or website.

How Do I Access My Money?

There are a number of ways to withdraw money from Umpqua Bank. Savings and checking accounts come with an ATM card. Withdrawals from Umpqua ATMs are free. Non-Umpqua ATMs will have ATM owner fees, though Umpqua covers some or all of these for certain types of checking accounts (see above). You can also use the ATM (debit) card directly to make transactions.

For larger withdrawals, you may want to visit an Umpqua location and talk to a cashier. As described above, Umpqua has locations in five West Coast states: California, Oregon, Washington, Idaho and Nevada.

Note that savings accounts and money market accounts limit the number of withdrawals you can make for free each month.

How Can I Save More Money With Umpqua Bank?

Umpqua does not offer especially high rates on its savings or money market accounts, so the money you save here will not grow quickly on its own. To increase your savings, it is important to avoid fees, so make sure you are aware of the minimums required to avoid monthly service fees (described above) and overdraft fees on checking accounts.

What’s the Process for Opening an Account With Umpqua Bank?

It only takes a few minutes to open a new account online with Umpqua Bank. To do so you will need to have your Social Security number handy, as well as a state ID like a driver’s license and your home address. The final step to starting an account is to make an opening deposit, which you can do by transferring funds from another bank, which will require the account number and routing number (at the bottom of a check). You can also transfer funds using a debit or credit card.

If you would rather open an account in person, you can do so at any Umpqua Bank location. You will need the same information as with opening an account online, including ID and your initial opening deposit.

What’s the Catch?

Umpqua Bank offers checking, savings and money market account holders a lot of convenient features (not to mention catchy names) but interest rates are at Umpqua are quite low. As noted above, your savings will not grow quickly on their own at Umpqua.

Bottom Line

Umpqua Bank is first and foremost a West Coast bank. It has expanded quickly over the past decade by buying bank chains in West Coast states such as California and Washington. For savings and checking accounts, there are better offers available at other banks, especially if a higher interest rate is a priority.