What do I do if the U.S. Embassy website currently shows no appointments, or I get an appointment for later than I need?
We release additional appointments online every Wednesday between 3:00pm and 4:00pm. If the Embassy is closed on a Wednesday, we release additional appointments on the following business day at the same time. The appointments are for the next week;. Other appointments may open up suddenly when there are cancellations.
Can I exchange my appointment with a friend if I can’t make it to my appointment?
We do not allow the sharing, exchanging, or “swapping” of appointments.
If I cannot make it to my appointment, can you give me a new one?
If you miss your appointment, please self-schedule a new appointment on our website through the appointment system. If you know you will miss your appointment, please cancel it online so we can free up space for others.
Someone told me they can get me a faster appointment for a fee. Is this a legitimate service?
No, this is not a legitimate service, and the only method for making an appointment is through ourscheduling website, which is free.
I lost my confirmation information; can the Embassy confirm my online appointment?
You will receive an email confirmation immediately after the appointment is made and again as the appointment date nears.
If I live in Jerusalem, can I only be scheduled for an appointment there or vice versa for Tel Aviv?
Any U.S. citizen living in Israel, the West Bank, or Gaza can schedule themselves for an appointment at either location, Jerusalem or Tel Aviv.
The online system doesn’t allow me to set appointments for my kids together. Can you help me to combine appointments for my children?
Please us ouronline inquiry systemto send this inquiry.
Can I travel to the United States on an expired U.S. passport?
As of June 30, 2022, you must travel to the United States on a valid U.S. passport.
Can I (not a U.S.-Israeli dual national) enter Israel on my expired U.S. passport?
No. For U.S. citizens who are not dual Israeli citizens, your U.S. passport must be valid to enter Israel.
Can I (a U.S-Israeli dual national) enter Israel on my expired U.S. passport?
The Israeli government requires Israeli citizens (including U.S. dual citizens) to enter Israel on their Israeli passports. For questions regarding the documentation required to board an aircraft traveling to Israel, please contact your airline and/or the Israeli government directly. If you travel to Israel or the West Bank, you should adhere toIsraeli entry requirements.
My spouse cannot accompany me to the appointment for our child’s passport. What should I do?
The other parent does not need to be at the appointment if you properly fill out a “Statement of Consent” formDS-3053. The non-appearing parent signs the form before a local notary public registered where thenon-appearing parents islocated. The notary attaches a photocopy of the non-appearing parent’s photo ID, and you bring the originals with you to the interview.
Do I need three separate appointments for a new baby: the Consular Report of Birth Abroad, passport, and Social Security number?
No, you don’t. Applicants can submit a Social Security Number application in conjunction with a Consular Report of Birth Abroad and full-validity U.S. passport application during their Consular Report of Birth Abroad appointment, as long as the child is under the age of 12.
Can I request an emergency passport during my child’s Consular Report of Birth Abroad (CRBA) appointment or is that a separate appointment?
You may request an emergency passport for your child if you are traveling within the next two weeks. You will pick up the emergency passport the day after the CRBA appointment.
My U.S. passport is expired; what can I do if I need to travel immediately for a family emergency?
If you are unable to find any available appointments and your intended travel to the United States is immediate, we will release emergency appointments every workday between 3PM and 4PM for appointments the next workday. If you schedule one of these appointments, you will only receive an emergency, limited-validity passport (not a full-validity passport).
How can I get an adult passport renewed as soon as possible?
Adult passports can only be renewed by mail or via the drop box. Please include your date of travel on your passport application and write “EMERGENCY” and “URGENT TRAVEL” on the outside envelope.
How do I get information about requirements for travel during the COVID crisis?
Please monitor the EmbassyCOVID-19 webpagefor updates and information regarding border crossings, quarantine, testing requirements, and flight suspensions due to the pandemic.
What should I bring to my appointment?
Please see “What to Bringto an Appointment.”
Are food, restrooms,parking,and disability access accommodations available in theJerusalem andTel Aviv Consular Sections?
Please see “What to Bringto an Appointment.” If you need a disability accommodation, please e-mail the ACS Unit in Jerusalem (JerusalemACS@state.gov) or in Tel Aviv (TelAvivACS@state.gov).
No food is allowed in the consular waiting room. Beverages and snacks are available for purchase at the kiosk outside the waiting room and must be consumedthere.There is no parking at the Embassy in Jerusalem or Branch Office in Tel Aviv,but both are accessible by public transportation (bus or taxi).
Can a third-party attend passport or CRBA appointment/interview?
Generally, immediate family members may accompany passport or CRBA applicants to their appointment interviews at a U.S. embassy or consulate, and all minor children must be accompanied by a parent or guardian. Passport or CRBA applicants also have the option of being accompanied by an attorney at their appointment interview. Attendance by any third party, including an attorney, accompanying an applicant is subject to the following parameters:
- Only one attendee at a time will be allowed to accompany an applicant (or the applicant’s parent or guardian if the applicant is a minor).
- Attendance by an attorney does not excuse the applicant and/or the minor applicant’s parent or guardian from attending the appointment.
- The manner in which a passport or CRBA appointment interview is conducted is always at the discretion of the consular officer, following State Department guidance.
- It is expected that the applicant(s) will participate in the appointment interview with minimal assistance from the attendee.
- Attorneys may not engage in any form of legal argumentation during the appointment interview.
- Attendees other than a parent or guardian accompanying a minor child may not answer a consular officer’s question on behalf of an applicant, nor may they summarize, correct, or attempt to clarify an applicant’s response, or interrupt or interfere with an applicant’s responses to a consular officer’s questions.
- If an applicant does not understand a question, s/he should seek clarification from the consular officer directly.
- The consular officer has sole discretion to determine the language(s) that best facilitate(s) communication between the consular officer and the applicant. Attendees may not object to or insist on the participation of an interpreter in the appointment interview, to the qualifications of any interpreter, or to the manner or substance of any translation.
- No attendee may coach or instruct applicants as to how to answer a consular officer’s question.
- Attendees may not object to a consular officer’s question, or instruct the applicant not to answer a consular officer’s question. Attendees may not interfere in any manner with the consular officer’s inquiries.
- During a passport or CRBA appointment interview, attendees may not discuss or inquire about other applications.
- Attendees may take written notes but may not otherwise record the appointment interviews.
- Attendees may not engage in any other conduct that materially disrupts the appointment interview. Attendees must follow all security policies of the Department of State and the U.S. embassy or consulate where the appointment interview takes place.
Failure to observe these parameters will result in a warning to the attendee and, if ignored, the attendee may be asked to leave the appointment interview and/or the premises, as appropriate. It would then be the applicant’s choice whether to continue the appointment interview without the attendee present, subject to the consular officer’s discretion to terminate the appointment interview. The safety and privacy of all applicants awaiting consular services, as well as of consular and embassy personnel, is of paramount consideration.
