Top 805 Reviews From Legit SeatGeek Buyers (2024)

Customer ServiceStaff

I talked to about 8 different people because my tickets weren’t sent to my email and my event was this weekend. They all said they found my tickets but never sent them to my new email. After a being on the phone with someone for about 30 minutes I said I wanted a refund if I am not able to get my tickets. He then said that they can’t give me a refund to me because they can’t pull up my account after telling me they found my account and have my tickets. That was almost 200 dollars for the tickets

Customer Service

I had tickets to Andrea Bocelli. He cancelled. I am confused about the date for the rescheduled concert. There is absolutely no way to get in touch with customer service as far as I can tell. I called the numbers I found listed for their customer service and got recordings that the numbers were out of service. A ridiculous situation.

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Customer ServiceStaffReliability

Customer ServiceOnline & App

We bought tickets for basketball games that went through Seat Geek. They took our money just fine, but never received the tickets. Every time we tried to accept, transaction would never allow the tickets to go through on the app or website. Nobody in the company seemed to be able to help. On the phone and chats for over 2 hours with no resolution. I will avoid this company at all costs in the future. I suspect I am out close to $400 and now have to file claims for refunds. Awful experience.

Customer ServiceSales & MarketingOnline & AppStaff

My friend and I purchased tickets for Dave Chappelle through Seatgeek, while our other friends purchased them through Ticketmaster. Long story short, the tickets were never transferred, and we were unable to attend the show while our friends did. They have this thing which allows the transfer of the tickets only within 24 hours and when you are near the venue so we never worried about it. The original experience was extremely frustrating and embarrassing. I later tried to get a refund and this was another "uphill battle". After speaking with several different reps and sending them all kinds of screenshots (apparently they were suspicious, thinking I was trying to scam them) as of today, I have not received my refund, and counted as a loss. This company is super shady with horrible customer service. They send you very nice, professional emails about your issue, but with no indication of really helping you with the problem. I will never use this company again and have already deleted the app.

Customer ServicePrice

If you can avoid using SeatGeek, you should. I paid $5,000 for two seats more than a month ago to a bowl game. I don't even know my seat number today and the game is in 3 days. These are electronic tickets. They told me to list them for sale on another ticket site, so I did, I had to mark them down a bunch to get a sale. Now I have a sale, and I can't get my tickets. NIGHTMARE. They can be transferred in less than a minute. Now they are worth 1/10th what I paid. After several customer support emails I find out that they don't know anything either. They must have accepted someone's tickets for sale without validating they existed, OR SeatGeek themselves are buying tickets, marking them up, and trying to make money. Either way, avoid these thieves or you will lose money too..

I bought a Parking Ticket from SeatGeek For the Cowboys & Eagles Game. Cost me 226.00 dollars. Everyone else paid 75.00 but worst thing I Never got the Bar code That I needed to allow me to enter into the Silver Parking Lot 4. After 45 Min they made me leave. Paid cash for a different parking away from the stadium. Never will buy my parking from Seat Geek.

Customer Service

Worthless and useless. No live chat or phone customer service. Resold tickets and wanted to look back to see what I would be paid. No luck. Website archaic. Such arrogance and lack of appreciation for customers. Ticketmaster will eventually take back all the venues this horrific company currently represents. HORRIBLE! DON'T USE THIS OUTLET FOR TICKETS.

Customer ServiceOnline & AppStaff

I wish I could give below zero star. Because they absolutely lies about refunds that they promise on the website "refundable without any nonsense" is just mentioned to fascinate the customer to buy but if you really ask for refund for whatever reason, they are so much harsh and rude with you. When I got ticket, my ticket was even not confirmed with Ticket Master, so I asked for refund and they gave me so much headache and tried so roughly to not refund my money back, it's basically stealing. I tried even a supervisor by name of "Paul". I don't think he said his real name since he was the harshest. Finally there was another supervisor by name of Marvin that was somehow helpful and by too many discussions he agreed to refund. The good point is sometimes you may find a but cheap ticket but never think about refund and lies on their website.

Sales & Marketing

In my situation, I paid for a specific row that I needed. Turns out there was none available since the tickets I bought never existed. They just sent me a different row and said it's an "upgrade". The buyer guarantee states, "The tickets you receive will be the same as those you ordered" and they will work with you to resolve any issue by offering comparable tickets or a refund. They don't actually work with you. The resolution is up to them and they will give you tickets they determine to be an upgrade. I requested a refund and that was not possible. Don't recommend.