The Sony Playstation Claim | Playstation You Owe Us (2024)

FAQs

Is the PlayStation claim legit? ›

The lawsuit against PlayStation is based on the 30% commission that the company charges for all purchases made on the PlayStation Store. This high percentage for prices is allegedly 'ripping off' customers, developers and publishers, consumer rights campaigner Alex Neill said to Sky News.

So, how much might you be owed in compensation and how can you claim? Great question! If you bought digital games or add-ons via the PlayStation Store between 19 August 2016 and 19 August 2022, you could get anything between £67 and £562 back, with interest.

You must visit PlayStation Service Request Support or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.

If you need to claim under this Guarantee, please use your local Customer Service helpline or eu.playstation.com/contact-us for return instructions.

That means 'anyone who purchased digital games or add-on content via the PlayStation Store between 19 August 2016 to 19 August 2022' is automatically included in the suit. However, PlayStation You Owe Us warned the case could take 'several years', and of course it isn't guaranteed there will be a payout.

If you made any purchases on the PlayStation Store. between August 2016. in August 2022, you could be eligible to receive up to £500. or $630.

Go to PlayStation Store, and select Sign In from the top right of the screen. Select your profile icon from the top right of the screen. Select Payment Management. Your wallet balance is displayed at the top of the screen.

Forbes notes that PlayStation meant to delete over 1,200 titles in total. As mentioned, there was no discussion of a refund or a way to download Discovery content purchased for PlayStation. Fortunately for users, public opinion still has some sway over decisions made by corporations.

Sony Interactive Entertainment was sued in 2022 on behalf of 9 million people in the UK. They'd all bought digital games or add-on content through Sony's PlayStation Store. The lawsuit accuses Sony of abusing its dominant market position.

How much is the PlayStation lawsuit? ›

A London tribunal ruled Tuesday that Sony must face a nearly $8 billion lawsuit over claims that the PlayStation maker abused its dominant position in the market by charging "excessive prices" to its customers.

Requesting a PS Store refund

If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty. A subscription includes any purchase of a service with recurring fees from PlayStation Store, such as PlayStation®Plus.

Sony Interactive Entertainment LLC ("SIE") warrants to the original purchaser ("you") that the PS5 hardware, which includes components contained in the retail box with this hardware ("Product"), will be free from material defects in material and workmanship for a period of one year from the original date of purchase ( ...

How to get support from the PlayStation Experts. Press Ask a PlayStation Expert displayed at the bottom right of the screen to start an online conversation with a PlayStation Expert through the Limitless application.

Go to direct.playstation.com and sign in. Mouse over the smiley face in the upper right-hand corner of the page and click My Orders. Find the order in question and select Return. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return.

The Competition Appeal Tribunal ruled that Neill's case could continue, though it said people who had made PlayStation Store purchases after the case was filed in 2022 should be removed from the proposed claimant class.

If you owned a PlayStation console between August 19, 2016 and August 19, 2022 and purchased a digital game or made an in-game purchase you are entitled to be a part of the claim against Sony and could receive anywhere between £67 and £562.

A judge has ruled in Sony's favor in a $500 million patent infringement lawsuit. GET has failed to prove Sony copied patented technology in PlayStation controllers. GET's similar lawsuit against Nintendo still ongoing.