The 10/5 Rule, also known as the “Zone of Hospitality Rule,” it is a very important aspect and a well-known guiding principle showing courtesy to guest` in the hospitality industry. The guest plays an extremely significant part in all the hotel organizations therefore they must be made feel valuable. The 10 by 5 rule is an easy principle that is widely and extensively utilized in the hospitality industry.
Human beings are instinctive to study each other’s faces to recognize in what way they are feeling. This assists us to act relevantly to know more about the other person. Humans do work in such a sympathetic field such as the hospitality industry, empathy can cause widespread destruction on us and others. The most important aspect is to spread one person’s sadness or feelings to another. The nicest thing is we can convert our emotions or feelings with a smile.
The 10 and 5 Rule ensures that whenever a guest is within ten feet of a hotel staff member, the hotel staff member must make eye contact with warmly and sincerely smile to acknowledge the guests. This technique makes you concede their existence and make them that you are giving attention to them.
When a hotel staff member comes approximately five feet from a guest, a sincere greeting & friendly gesture of acknowledgment should be there with eye contact and a smile.
A lot of well-known organizations in and out of the hospitality industry have embraced their versions of the 10 and 5 Staff Rule.
‘Ten-Foot Attitude” means, “…I want you to promise that whenever you reach within 10 feet of a guest, you have to look at the eye, greet him and ask him if you can assist him? her.”
•Always use proper eye contact and smile
• Need to greet and welcome every guest
• Desire to obtain a guest contact
• Have to come up with an immediate recovery facility
• Should have appropriate body language at all times
• Should make a “MAGICAL & WOW” experience for every guest
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• Thank each and every guest all the time
Many hotels and the hospitality industry embrace the versions of the 10/5 Rule for improvizing humbleness, good eye contact, friendly, proper customer service, and how to react quickly.
We have noticed that the presence of the ’10 by 5 Rule’ has been used throughout the hotel industry, as it demonstrates to guests that the staff member is always aware of his or her surroundings and understands that it is an important part of their job and they have to always be helpful and welcoming the guest.
The principle was basic that if you genuinely embraced this rule, you would put yourself on a way to offer exceptional guest service. This principle is so significant and it has let staff efficiently
People are generally wired to reflect on each other. Normally, when anyone gives a smile in return you also need to give warm smile. When somebody says hello also you need to say hello in returnit’s a human tendency, which goes to further interaction.
The guest is a very significant aspect of the hotel industry and we need to make a guest feel valuable. If they observe many other guests in the hotel, it’s our responsibility to make feel every guest is precious & valuable and also needs to make their stay with the “WOW“ experience.
You will have good reviews and the most incredible recommendations, those will assuredly bring more guests to your hotel, it is not what they visit to perceive out. They visit to get a “WOW” guest experience for themselves, not to write down a review.
Almost everybody is aware of this rule, clearly and distinctly this rule is an employee instruction guide and in training session lets expectations to be unambiguously laid with a clear message, satisfying guest’s expectations & needs is our top priority.
The rule doesn’t convey, “If you are not getting late for a meeting or if you don’t have nothing else to do and if you are within five feet you need to greet the guest.” This rule also doesn’t have any prerequisite which job position you hold, you always have to engage with the guest by applying the ten by five feet rule.
This rule averts the ostrich mentality or the habit of some employees in hotels who don’t engage with the guest when they pass by the guest they just look down or away from them and ignore them. They just have a mindset that the guest will give them more extra work. It might be a fact that the guest may give them more extra work, but you are in the hospitality industry need to be always ready to assist the guest with whatever they need.
If you don’t have the 10 by 5 rule, consider executing it as a process to makes stronger your culture. The rule lay clear expectations that convey a message that the guest is precious above nearly completely different.
Underlying the rule is this easy hypothesis if you keep ignoring the guest for a long time. They will not visit back again both as individuals or as an organization and they will choose your competitor
The rule will help to create custom from confusion by offering a lay of modifying guidelines that will assist employees to follow this rule, you would have the foundation for exceedingly strong service culture in all situations.
