Tax Preparer Jobs at Intuit TurboTax Live | Expert Careers (2024)

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In a Tax Associate or Tax Expert role, you’ll be helping our customers do their own taxes by providing expert guidance, tax explanations, and advice so they can file confidently with TurboTax. For example, many of our customers need help with reporting deductions, rental properties, etc., and you’ll be the professional they turn to for advice and reassurance. In some cases you may prepare their return, sign, and file their taxes. You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to take control of their finances.

You'll be talking to them through audio and video technology. During a typical call, a customer is signed into TurboTax, hears you through the phone, and sees you in a video (or SmartLook) window on their screen. Before you take any calls, we walk you through detailed training for your role.

This is a remote position where you work virtually, so you can choose the best location that suits you. Most of our credentialed tax experts work at home in an area where they can handle calls privately. Just because it’s remote doesn’t mean you’ll ever be on your own. Every day, you’ll work together with other tax experts to solve customers’ problems and maybe grow your own expertise.

You will be receiving an Intuit laptop, preloaded with all of the tools and systems you will need to assist customers. You will need a dedicated, hard-wired, high-speed internet connection. For this role, we request that you set up a home office, or a quiet space with a desk and chair where you can work without interruption.

During the tax season, we offer work schedules on a first-come, first-serve basis around our operating hours. We serve our customers, 7 days a week from 5am to 9pm PT. You must be able to commit to a minimum schedule of at least 20 hours/week (minimum 4 hour shifts) throughout the tax season.

You will be paid hourly, based on the rate for the state in which you will be working from during seasonal employment. You are also eligible for a performance-based bonus paid out at the end of the season. Performance is determined by customer feedback, issue resolution, and completion of the assigned season.

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