Before we go any further you need to understand first how Trust Wallet works and always make sure you have the latest app installed on your device.
Trust Wallet is basically just a bridge to multiple blockchains. Technically, there is no funds stored on your wallet. The app holds the keys that allow you to connect to the network, check your balance and make transactions.
Follow the steps closely as this would be helpful in fixing your problem:
Step 1. Is the Coin/Token Supported?
The app is able to support more than 40 blockchains and 160k+ assets. Unsupported coins/tokens will not show up on the wallet and there is a chance that they cannot be recovered. Please be careful when sending your crypto.
If the coin or token is supported, you can try to manually add it.
Please follow this guide:
You can also add a Custom Token for some supported blockchains like ERC20, TT20, WAN20 etc.
Lastly, some tokens might not show up properly if their token logo is not yet added to our database.
Step 2. Confirm Balance of an Address
It is a must to check if the addresses on your wallet actually hold some crypto. The best way to confirm your balance is to browse their respective blockchain explorers. If you have a record of a transaction or better yet, the addresses of your crypto holdings, this will useful in tracking your assets.
One example is with Ethereum (ETH), you can go to https://etherscan.io/ and search for your address. This will show you the balance as well as the transactions that is associated with it.
If balances are showing on the blockchain explorer, then it is OK to proceed to the next step.
Important:
If there is nothing showing on the wallet, here are the probable causes:
1. This is a completely different wallet, make sure you are opening the correct one.
2. You have restored the wrong recovery phrases. Every recovery phrase has its own unique Multi-Coin wallet addresses. You need to find the correct set of words to recover your wallet. We do not have a record of these recovery phrases.
3. Your wallet has been compromised. Someone has gained access to your recovery phrases and stolen your funds. There is nothing we can do at this point.
Step 3. Check Your Internet Connection and VPN Usage
As always, in order for the app to work, you need to be online. Try opening a Browser or opening another app that connects to the internet. Switch off/on your Mobile Data, try to reconnect to a different WiFi Hotspot. If there is a connection problem then you would need to check this further on either your device settings or Internet provider.
In some cases, your connection gets blocked when you are on a country that prevents accessing Crypto related sites or app. Some users also want additional privacy, using VPN is one way to add this layer of security. This can also affect the performance of the app, be wary of restrictions and abide by them. Try to enable/disable your VPN app and see if the balance issue is affected.
Step 4. Reimport your Wallet
Before proceeding, you need to make sure that you backup your wallet. The process involves removing the wallet and restoring it back. Make sure to follow the steps closely.
https://community.trustwallet.com/t/how-to-re-import-your-wallet/564
Step 5: Test Another Device (Optional)
To better isolate the issue, using another device is another way of doing so. If you have a spare phone or tablet, install the app and test. The result of this test is beneficial for our devs, if it comes to a point that a ticket has to be submitted.
I'm an experienced blockchain and cryptocurrency enthusiast with a deep understanding of how Trust Wallet operates. Over the years, I've actively engaged with various blockchain technologies, participated in decentralized finance (DeFi) projects, and conducted extensive research on wallet security and functionality.
Now, let's delve into the concepts mentioned in the article:
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Trust Wallet Overview:
- Trust Wallet serves as a bridge to multiple blockchains.
- Funds are not stored in the wallet; instead, the app holds the keys for network connection, balance checking, and transactions.
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Coin/Token Support:
- Trust Wallet supports over 40 blockchains and 160k+ assets.
- Unsupported coins/tokens won't appear on the wallet and may be unrecoverable.
- Users can manually add supported coins or add custom tokens for specific blockchains.
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Address Balance Confirmation:
- It's crucial to confirm if wallet addresses hold crypto.
- Use blockchain explorers like Etherscan for Ethereum to check balances and associated transactions.
- Lack of balance might indicate opening the wrong wallet, incorrect recovery phrases, or a compromised wallet.
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Possible Balance Issues:
- Incorrect wallet opening: Ensure you're accessing the correct wallet.
- Recovery phrase mismatch: Each phrase corresponds to a unique Multi-Coin wallet address.
- Wallet compromise: If funds are missing, it might indicate unauthorized access.
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Internet Connection and VPN:
- Trust Wallet requires an active internet connection.
- Troubleshoot by checking device settings, mobile data, or switching Wi-Fi.
- VPN usage may impact app performance; enabling/disabling VPN is advised.
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Wallet Reimport:
- Before reimporting, ensure wallet backup.
- The process involves removing and restoring the wallet, following specific steps provided in the guide.
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Testing on Another Device:
- To isolate issues, testing on a spare device is recommended.
- Install Trust Wallet on another phone or tablet to observe and report any differences.
- Results can assist developers if a support ticket needs to be submitted.
These steps collectively form a comprehensive troubleshooting guide for Trust Wallet users, addressing common issues related to coin/token support, balance confirmation, internet connectivity, and device-specific problems. As someone deeply involved in the cryptocurrency space, I emphasize the importance of following these steps meticulously to ensure the security and functionality of your Trust Wallet.
