State of Florida - Airbnb Help Centre (2024)

FAQs

What is the phone number for Airbnb resolution center? ›

Contact Neighborhood Support

Add your contact info and someone from our Neighborhood Support team will call you as soon as possible. The Neighborhood Support team can also be reached at +1 (855) 635-7754. We process all personal data in line with our Privacy Policy.

When you'll hear from them. Hosts have 24 hours to accept or decline your request, but the vast majority reply within 12 hours.

It can include violating its payment terms, policies or standards or applicable laws, regulations or third-party rights. Airbnb may also cut you loose to protect the personal safety or property of Airbnb, its members or third parties.

Send a refund request

Submit your request: You'll describe the issue, provide photos or video if you can, and let the Host know how you'd like to resolve the issue. Wait for a response: If your Host declines or doesn't respond, you can ask Airbnb to step in to help.

In short, Airbnb refers to it as the ability to "request or send money" related to your trip in regards to an issue that arises with your guest or host. The Resolution Centre can be accessed from your account by navigating to www.airbnb.com/resolutions.

To open a refund or payment request, go to www.airbnb.com/resolutions. If you want to make a claim on your security deposit, you'll need to submit your request to the Resolution Centre within 14 days of your guest's checkout date or before the next guest checks in, whichever is earlier.

(844) 234-2500

Airbnb / Customer service

then it should take 5-7 business days from the date it was resolved. However, in larger cases that require receipts, pictures and documentation for damages or repairs, this could take over a month depending on how urgent the case is.

You have up to 60 days after your reservation's checkout date to submit a Resolution Centre request.

They range from 5 days to a few weeks to permanent suspension. The five-day suspension sees hosts lose five days of booking potential. Airbnb does not remove any bookings or delete any reservations during this time. All the host loses is five days in search results and the opportunity for new bookings.

How do I get my Airbnb account back? ›

Once your account is deleted, you can't reactivate it, recover any data, or regain access. You'll need to set up a new account if you want to use Airbnb again. Learn more about exercising your data subject rights.

(844) 234-2500

Airbnb / Customer service

The most common problems vacation rental hosts deal with are regulations, local laws, parties, excessive turnovers, unmanageable guests, not knowing your market and finding better guests.

Even before coronavirus, Airbnb was struggling to turn scale into profits. The company lost $674 million last year as costs soared to $5.3bn. Behind these numbers are Airbnb's hosts, who range from retiree holiday home owners to investors with vast but flimsy rental empires.

Need to send or request money for things related to your Airbnb trip or Airbnb Experience? No problem! Go to the Resolution Center to open a refund or payment request. You have up to 60 days after your reservation's checkout date to submit a Resolution Center request.

You can verify your ID in your account settings by submitting a photo of your Government ID. You can do this when setting up an account—or when updating your account details.

Starting today, any Airbnb user who has selected English as their primary language in-app can access the Urgent Support Line anywhere in the world, and connect with specialized support agents who are standing by 24/7 to assist should an urgent issue arise.

Disputing a review does not guarantee it'll be removed. When you dispute a review, we'll ask you to provide evidence, such as photos or message threads with guests. These will need to demonstrate a serious policy violation and that your enforcement of a policy led to the retaliatory review.

Your Host may request reimbursem*nt

If your Host believes that you're responsible for damage, missing items, or unexpected cleaning costs, they may send you a reimbursem*nt request through our Resolution Center. You'll have 24 hours to respond. If you pay the full amount, the request will be closed.

Contact Airbnb within 24 hours of check-in to document the issue and place a hold on the host's payment. Include photographs or other evidence of the issue as part of your claim. Be responsive to Airbnb's requests for additional information and cooperation. Not have directly or indirectly caused the issue.

How do I contact Airbnb about questions? ›

For general press inquiries, please email us at press-in@airbnb.com. For any other general questions, visit airbnb.com/help.

The host pays a flat rate of 3% of the total booking cost and the guest pays a percentage of their reservation fee (this is somewhere between 5-20% depending on the length of stay, the location, and the cost of the reservation to start with).

Pro tip: it's much easier to get Customer Support (via chat) on our contact page. Bug Or Feedback? We appreciate all of your feedback and the bugs you help us identify.

Good news—if you're eligible for a refund, you'll get it automatically within 10 days. Maybe even sooner. Note: If your original payment method's account was closed, the refund sent by Airbnb won't be processed.

We'll automatically send any eligible refund to the payment method you used when you booked the reservation. Our Rebooking and Refund Policy can help cover situations when the listing or amenities are not what you expected. Refund requests of any amount should be handled through our Resolution Center.

The host actually has 60 days to make a claim on a deposit, but the earlier this is done, the better chance the host has of winning. If the other party denies to pay the claim, the complainer can then elect to involve a mediator at Airbnb. The mediator's decision is final and cannot be appealed.

It's always included and always free whenever you host. If a guest causes damage to your place or belongings during an Airbnb stay, you can file an AirCover for Hosts request through our Resolution Centre. Learn about the process.

Airbnb can also ban you to protect the personal safety or property of Airbnb, its members or third parties.

You can use two separate accounts — one as a guest for booking other properties, the other one as an Airbnb hosting account for your hosting services. On other occasions, you might need to make multiple listings under one account.

Can you create a new Airbnb account after being banned? ›

In addition, Airbnb also requires all guests to provide valid identification when signing up for an account, which makes it difficult for banned or closed users to create a new account without being detected.

What to do after getting the 'Airbnb listing suspended' notification? You can appeal to Airbnb about the suspension to get your account back. If you can prove that a poor guest review you have received is in violation of Airbnb's review policies, then the review will be removed.

If you've been banned from Airbnb as a guest, you can appeal the decision by sending an email to Airbnb with your side of the story. To increase the chances of getting unbanned, make sure to include the following in your email: Explain why you believe you were wrongfully banned. Provide evidence to support your claim.

You can verify your ID in your account settings by submitting a photo of your Government ID. You can do this when setting up an account – or when updating your account details.

What if I don't respond within 24 hours? Taking longer than 24 hours to respond will count as a late response, which will decrease your response rate and increase your response time. Your response rate can impact your listing's position in search results. Learn more about response rate and how it's calculated.

Report the Incident. The next step is to report the incident and contact Airbnb. Remember that guests can communicate directly with the Airbnb customer service team and probably will, possibly even before they report the bug problem to you.

Stays longer than 28 days are subject to our Long-Term Cancellation Policy. The first month of the stay is non-refundable. If a guest cancels before check in, they are due the first month of their stay.

A 2021 study of more than 125,000 Airbnb complaints on Twitter found that 72% of the issues were related to poor customer service and 22% were related to scams.

So until someone stays long enough on your property to be legally deemed a squatter, they're just trespassers or loiterers. They can be removed by law enforcers.

Because of the high surcharge on Airbnb rentals, many people have returned to staying in hotels. As many Twitter users pointed out, hotel amenities – such as a concierge, cleaning services, pools, and better security – might be worth more than an Airbnb stay.

Why are people upset with Airbnb? ›

Travelers piled on, too, sharing their own reasons for abandoning Airbnb: high prices, steep cleaning fees and a lack of service that stands in stark contrast to hotels. Travel agent Cierra Chesir is among the disenchanted.

The country with the most Airbnb demand is the United States, with 99.5 million nights booked in 2021. They also had an increase of about 33 million nights booked from 2020 to 2021. This was a significant increase in demand compared with every other country on the list.

Yahoo Finance Live breaks down Airbnb's latest earnings report. Feb 14 (Reuters) - Airbnb Inc on Tuesday forecast that average rates for its rentals would fall slightly in the current quarter and remain pressured through 2023, as vacationers return to lower-cost urban rentals.

Overall, Airbnb saw its host ranks fall around 7 percent in the 12 months ending March 31, 2021 — but this excludes the 2 percent of single-property hosts and 1.8 percent of the rest who have decided not to accept bookings over the next three months.

Come Spring 2023, Airbnb will require all users booking reservations on its platform to verify their identity to book a reservation, further expanding a program that asks for credentials like a photo of a valid government-issued ID or a legal name and address.

When you have a confirmed reservation, you'll have your Host's email and phone number in the messaged thread for your trip. You can send them a message or pop open the Airbnb app and call them.

... then it should take 5-7 business days from the date it was resolved. However, in larger cases that require receipts, pictures and documentation for damages or repairs, this could take over a month depending on how urgent the case is.

As a host, the Airbnb resolution centre is a great way to resolve any issues that may come up during a booking. Whether it's a problem with the property, a disagreement about the booking terms, or any other issue, the resolution centre can help you, and your guest reaches an agreement and move forward.

If you don't submit a timely payment or appeal, or your appeal is unsuccessful, your payment method will be charged. (This does not apply to stays in China, Japan, or India.) You'll never be charged without advance notice or a chance to appeal before and after you've been charged.

You can send them a message or pop open the Airbnb app and call them. If you're wondering about check-in details and instructions, you'll find them 48 hours before the check-in date on your reservation's itinerary page. If all communications failed and you can't contact your Host, contact us.

How do I connect to Airbnb host directly? ›

You can check out the listing and click or tap Contact Host to send a message. Pro tip: If you want to ask about specific reservation details, enter the dates and number of guests for your trip before hitting Contact Host (you won't be able to send a message unless you have dates selected).

What if I don't respond within 24 hours? Taking longer than 24 hours to respond will count as a late response, which will decrease your response rate and increase your response time. Your response rate can impact your listing's position in search results.

Our top-performing Hosts are called Superhosts. Their listings feature a special badge that lets everyone know they're extra awesome.

Canceling a reservation mid-trip is a big deal. Penalties will be applied unless the cancellation reason meets certain limited exceptions. Try to avoid it if you can.

Send a refund request

Submit your request: You'll describe the issue, provide photos or video if you can. You can ask the Host to fix the issue, request a refund of the cleaning fee, or, for severe issues, you could request to cancel your reservation for a full refund of remaining nights.

As a host, if you get a negative review on your Airbnb, you cannot delete it. Airbnb does not give hosts the chance to delete a bad or negative review made by guests against their properties. At most, you get a 30-day grace to respond to the bad review.

How much can an Airbnb host charge for damages? An Airbnb host can require guests to leave a security deposit of between $100 and $5,000. Plus, the Airbnb Host Guarantee can provide hosts with up to $1,000,000 in protection for damages to their property.