Stakeholder Engagement – Safaricom Sustainability Report 2020 (2024)

FAQs

What is stakeholder engagement in sustainability reporting? ›

Stakeholder engagement allows you to identify the issues that matter most to your stakeholders so that you can focus on these as your top priorities. You might run a survey, ask for feedback during a meeting or interview, or look at your analytics to understand the topics that generate more engagement.

Our stakeholders are the individuals, communities and organisations who are affected by and who may influence our business. Our success depends on understanding and responding to their needs and building long-term relationships.

It provides a structured approach for companies to share information about their environmental, social, and governance efforts. Through ESG reporting, a company can demonstrate its commitment to sustainability and ethical practices, fostering open dialogue with stakeholders.

There are essentially four levels of engagement with stakeholders: informing, consulting, involving, and collaborating.

It comprises four key pillars – purpose, customer obsession, collaboration and innovation.

Our shareholding structure changed during the year and is currently comprised of the Government of Kenya (35 per cent), Vodacom (35 per cent), Vodafone (5 per cent) and free float (25 per cent). * Company holds an indirect interest in Safaricom through a wholly-owned subsidiary, Vodafone Kenya Ltd (VKL).

Company's Shareholding Structure

We are a purpose-led technology company that uses innovation to drive social and social-economic empowerment in society. 25 % Retail & Institutional Investors 35 % Government of Kenya 40 % Vodafone Kenya Ltd.

The main challenges in meeting sustainable development have been outlined by the Kenyan government as an inadequacy of resources for financing development-related activities, food and fuel crises, and unfavourable international trade practices that continue to reverse the nation's economic gains.

Achieve gender equality and empower all women and girls.

Why is stakeholder engagement important in sustainability? ›

By conducting stakeholder engagement and sentiment monitoring you will be able to identify and prioritise environmental and social issues that must be addressed, as well as develop solutions that meet their needs. Additionally, stakeholders can serve as a powerful force for change within an organisation.

Stakeholder engagement is the systematic identification, analysis, planning and implementation of actions designed to influence stakeholders. A stakeholder engagement strategy identifies the needs of key groups and the sponsor plays a vital role in ensuring those business needs are met.

A key strategy for stakeholder engagement is consistently communicating company activity. For Coca-Cola, this means communicating with the launch of a new product, the promotion of a new community initiative, or the release of a Super Bowl ad—messages it calls “News from The Coca-Cola Company”.

Definition. Stakeholder engagement is the systematic identification, analysis, planning and implementation of actions designed to influence stakeholders. A stakeholder engagement strategy identifies the needs of key groups and the sponsor plays a vital role in ensuring those business needs are met.

Sustainability reporting provides stakeholders such as investors, customers, and employees an insight into the activities of a business to demonstrate how it is managing environmental and social responsibilities. Essentially, sustainability reports can be viewed as part of a company's risk management strategy.

Sustainable reporting standards can benefit your organization's stakeholders by providing clear insights into the environmental, social, and governance (ESG) aspects of your operations. This transparency helps build trust, attracts socially responsible investors, and aligns with ethical consumer preferences.