Smart FAQ is the most powerful dynamic FAQ available today, an ROI-positive solution capable of reducing contact centre requests by 40% and decreasing overall customer support costs significantly.
The right information
at the right time
Smart FAQ is SEO-optimised and powered by the latest natural language search technologies to put useful knowledge base content at your customers’ fingertips—around the clock and on any device.
Say ‘good-bye’ to generic FAQ content
Your customers aren’t one-size-fits-all. Your responses shouldn’t be either. Smart FAQ not only helps them answer up to 70% of simple questions on their own, but it can also adapt parts of the responses offered based on pertinent details in a customer’s profile. The end result: a more effective and manageable way to provide a higher degree of personalisation at scale.
Ridiculously helpful customer service
Offer customers the help they need, in multiple languages, whenever and wherever they need it, all without ever disrupting the brand experience one bit.
Do it all (and more) from
the Smart Dashboard
This is where the “magic” really happens.
Consider Smart Dashboard your central hub for managing knowledge base content—across multiple brands languages, and channels—to tackle your customers’ needs efficiently, day in and day out.
Let Smart FAQ fuel your total customer service experience
Our customer self-service solutions connect seamlessly to the entire ecosystem of third-party platforms and apps you already use to manage your customer relationships.
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Explore Smart Tribune’s complete suite of fully-customisable customer self-service solutions.