How do I enroll on Security Bank Mobile App?
All Security Bank Online (SBOL) users can immediately use the mobile application upon download. No additional enrollment is required; your SBOL credentials username and password are all you will need to login.
Do note that for your first login, an SMS one-time password (OTP) will be sent to your registered SB Online mobile number for user authentication.
If you are not enrolled yet on Security Bank Online, tap “Not yet a user? Sign up now” on the log in page.
How do I log on to Security Bank Mobile App?
Use your Security Bank Online user ID and password to log in to the Security Bank Mobile app. Once logged in, all your Security Bank Online Accounts enrolled on Security Bank Online will be displayed.
Do note that for your first login, a SMS one-time password (OTP) will be sent to your registered SB Online mobile number for user authentication.
Where can I download the Security Bank Mobile App?
What type of mobile devices can I use to access Security Bank Mobile App?
The mobile app is designed to work for all your iOS and Android devices.
Can I install Security Bank Mobile App in various devices?
Yes, the Security Bank Mobile Application can be installed on various devices.
I just downloaded the application, why am I getting an error upon login / why can’t I log in / why is the application crashing on me?
For initial login errors, please check on the following:
- For all mobile banking sessions, please ensure that you have a stable internet connection to avoid connectivity errors.
- Please also make sure that your password is not expired, you can check on this by logging on to your web application. If there is a prompt prior to your login regarding password change, complete this action and try to log in again with the Security Bank Mobile App.
Do I need to pay for using the Security Bank mobile app?
Use of Security Bank Mobile app is free-of-charge.
Do I need an internet connection to use the mobile app?
Yes, a stable internet connected is needed in order to use the application and process any transaction requests. Rest assured though that the application is very lean in terms of data consumption.
Can I reach the customer service using the mobile app?
Yes, there are two ways to reach us through the mobile app:
- You can leave us a message by filling out our Contact Us form; messages here will go through to our customer service representatives and they should be able to get back to you within 1-2 working days.
- You can call us through our hotline 8887-9188 – this number can be found in the Contact Us portion of the application, and can be clicked to begin your call.
Can I use the mobile app out of the country?
Yes, you will be able to use this application outside the country. However, do take note that our online and mobile platforms strictly follow Philippine time in consideration of any post-dated / scheduled transactions and system limitations.
For example, all post-dated transactions are sent our 9:00AM Philippine Time, and transaction history viewing is limited to business hours 8:00AM to 5:00 PM.
Can I use the mobile app out of the country?
Yes, you will be able to use this application outside the country. However, do take note that our online and mobile platforms strictly follow Philippine time in consideration of any post-dated / scheduled transactions and system limitations.
For example, all post-dated transactions are sent our 9:00AM Philippine Time, and transaction history viewing is limited to business hours 8:00AM to 5:00 PM.
Can I enroll new accounts using the Security Bank Mobile App?
New account enrollment is currently just limited to the web version of Security Bank Online, although any new accounts added to a user account will be reflected on the Mobile Application upon efficacy of enrollment.
Are the transactions like bills payment, reload mobile phone, and fund transfer real-time?
Yes, Bills Payment, Reload Mobile Phone, and Fund Transfer transactions occur in real-time, with both SMS and email notifications to inform you post-processing of their status.
Do note though that for the mobile application, there is also an option to schedule your transactions for a later date.
How do I search for the nearest Security Bank branch or ATM using the mobile app?
Turn on Location Services for your device. You can always identify you current location by clicking the arrow icon in the bottom right corner of the map screen. Your current location is identified by a bright blue marker while the blue-green pins adjacent to your location are your nearest branches / ATMs. Click these pins to find out more details about each branch / ATM, such as their operating hours, address, phone number, and email. You also have the option to load the location in google maps, to aid you in your navigation.
How can I transfer funds using the mobile app?
It is very easy to transfer funds with the Security Bank Mobile App!
- Select Transfer from our primary menu
- Choose to where you’d like to transfer the money
- Fill out all the required fields
- Proceed with your transaction by clicking the action button “Confirm Transfer” at the bottom of the form
- You will be asked to review the details you have inputted. After you have reviewed it, click the action button “Confirm Transfer” to complete your transaction
Other functionalities include choosing to add your recipient account to your favorites list so you don’t have to type out their details every time you send to them. You can also schedule post-dated transactions.
How can I pay bills using the mobile app?
It is very easy to pay bills with the Security Bank Mobile App!
- Select Bills from our primary menu
- Fill out all the required fields
- Proceed with your transaction by clicking the “Confirm Payment” button
- You will be asked to review the details you have inputted. After you have reviewed it, click the “Confirm Payment” button to finally complete your transaction
You can choose to add your merchant details to your favorites list so you don’t have to type out their details for every payment and schedule post-dated transactions.
What are my accounts management options?
Through the online application, you are able to conduct the following actions affecting your account details, provided you complete all security requirements:
- Change Password
- Reset Password (if forgotten)
- Change Challenge Question
Other requests, such as changing your profile details, contact numbers and mobile number, can only be done in the web version of the application for security purposes.
How will I know that the Mobile App I downloaded is the official Security Bank Mobile App?
You will know that you are using the Security Bank Mobile App if for your first login on a device, an SMS one-time password (OTP) will be sent to your registered SB Online mobile number for user authentication.
What are the security features of Security Bank Mobile App?
Security Bank Mobile provides a number of security measures to protect the confidentiality of your accounts when banking on your IOS smart phones which includes the following:
- An SMS OTP will be sent to your registered SB Online mobile number on your initial mobile app login
- Email and SMS confirmation is sent to your registered number and email address for every financial transaction done
- Verisign security certificate is in place, which enables SSL for end-to-end encryption
- 5 minutes of inactivity automatically logs out the user from Security Bank Mobile
What should I do if I forget my user ID and Password?
For a forgotten password, select the “Forget password?” option on the login screen of the application. Input your SBOL-registered username and email address, as well as answer your challenge question, this will prompt a temporary password to be sent to your email that will allow you to change your password upon your next login.
For forgotten user IDs, please call our customer service hotline for assistance at 8887-9188.
What should I do if my mobile device gets lost or stolen?
As long as you do not keep your login details anywhere in your device, the thief will not be able to access your SBOL account through the Security Bank Mobile App.
If you would like to lock your account for safety precautions, please call our customer service hotline for assistance at 8887-9188.
What should I do when I change my mobile number?
For changing your SBOL-registered mobile number, go to the web version of Security Bank Online, click your name, select “Amend your profile” and change the registered mobile number. You will need a device with your previously-registered number with you to receive the OTP for confirmation. Once confirmed, the number will have changed.
If you no longer have access to your previous number/device, call our customer service hotline for assistance at 8887-9188.
Will the app keep on running or will it timeout after minutes of inactivity?
No, for purposes of security, 5 minutes of inactivity automatically logs out the user from the Security Bank Mobile App.
What will happen if I entered wrong password thrice?
Logging in with the wrong password thrice will lock your account for security reasons. Once locked, you will not be able to access your account from either web or mobile. To unlock your account, please call our customer service hotline at 8887-9188.
In case my account gets locked, what should I do to unlock it?
To unlock your account, please call our customer service hotline at 8887-9188.
Can I reach the customer service using the mobile app?
Yes, there are two ways to reach us through the mobile app:
- You can leave us a message by filling out our Contact Us form; messages here will go through to our customer service representatives and they should be able to get back to you within 1-2 working days.
- You can call us through our hotline 8887-9188 – this number can be found in the Contact Us portion of the application, and can be clicked to begin your call.
