Robinhood Cash Card | Robinhood (2024)

This answers some of the most frequently asked questions about using the Robinhood Cash Card.

Where can I use it?

You can use your Robinhood Cash Card virtually anywhere that Mastercard® is accepted around the world. You can make purchases at stores or online, reserve a hotel or open a tab at a restaurant, get cash, and more.

If you opted for the virtual card only, you can use it online and through Apple Pay, Google Pay, and Samsung Pay.

You can use your Robinhood Cash Card 24/7, as long as you have enough available cash in your spending account to cover purchases.

What’s available cash?

Available cash is any cash that you have in your spending account that you can withdraw or spend. You can find the amount of available cash in Spending.

How do I get cash with it?

You can use your Robinhood Cash Card to get cash at any in-network ATM or by asking for cash back after entering your PIN at participating stores. Note that certain fees may apply to ATM withdrawals, check out Are there fees for details.

Can I make deposits with it?

We currently don't support cash or check deposits.

Can I use my card abroad?

You can use your Robinhood Cash Card virtually anywhere in the world that Mastercard® is accepted. Mastercard® will automatically convert currencies for you at a rate selected by Mastercard, and Robinhood won’t charge any foreign transaction fees on debit card transactions. If you choose to pay a foreign debit card transaction or withdraw funds from a foreign ATM in US dollars, the merchant or ATM operator may charge you a currency conversion fee. Review our Cash Card Agreement for information about foreign currency exchange.

What happens when I use my Robinhood Cash Card?

When you use your Robinhood Cash Card, we’ll hold money from your account to cover the cost of your purchase. You'll see a Pending item in Spending → Recent History. Your transaction will show up as Pending until the purchase amount is final and the money is moved out of your account.

In most cases, the original amount of the transaction won’t change. Keep in mind, the original amount charged could be larger than the final amount. Some merchants markup transactions to cover incidentals or tips (for example, holds for gas, hotels, or restaurant tips). This means that an original charge may be larger than the final amount that you have to pay. If the original markup charge is for more than what's available for you to spend, we’ll decline the transaction.

Likewise, sometimes the original amount authorized will be for less than the final transaction amount (for example, if you’re leaving tips at restaurants). Your transaction amount will change once the merchant processes the actual amount.

Can overdrafts happen?

We’ll decline transactions that you don’t have enough cash or margin available to cover. Keep in mind that some exceptions apply when the final amount of a transaction exceeds the amount we originally approved.

For example, if you leave a tip at a restaurant on your card and the final transaction value exceeds the cash in your account, you may experience an account deficit. That said, if the final amount of your transaction is greater than the value of the cash and any margin available in your account, we’ll decline the transaction.

How do I change my PIN?

You can change your PIN in the Robinhood app. Just go to Cash → Select the card → Change PIN. Your new PIN will be ready to use immediately.

Can I set up my card with my mobile wallet?

Yes. Your Robinhood Cash Card supports Apple Pay, Samsung Pay, and Google Pay. You can do this by taking a photo of your card or manually entering your card information with the mobile wallet app of your choice.

Where security features come with the card?

Check out Robinhood spending account security features to learn more.

Why is my card issued by Sutton Bank?

We work with Sutton Bank to issue the Robinhood Cash Card. That's why you may see Sutton Bank when you link your card to third parties, like Venmo or Square.

Why don't I see a charge after using my my card?

Some merchants wait before charging your debit card. This is very common with merchants like Amazon.

Can I transfer Instant Deposits to my spending account?

No. You can't use Instant Deposits from your brokerage account for debit card purchases, cash withdrawals, or transfers within your spending account. You can use your Instant Deposits to make trades in your brokerage account.

What if I don't see a charge in my app?

If a charge doesn’t settle, we’ll expire the hold and give you back the money. When this happens, the charge will disappear from Spending → Recent History.

Why did the orginal charge amount change?

Sometimes the amount that you’ve been charged changes between the time you made your purchase and the time the transaction settles. This is common for transactions at hotels, gas stations, and restaurants.

Why a purchase have several transaction entries?

Sometimes merchants may charge you several times if the pricing of the item updates. This is common for online transactions where pricing often changes, such as Uber or Lyft. Contact us for with an incorrect charge.

What if I don’t recognize a transaction on my statement?

If you don’t recognize the amount, the time, or the merchant description of a transaction, contact us immediately so we can look into the charge.

Why are the dates different between my statement and my app?

We’ll show you the date that your card was charged in your app, but your statement will show the date that those charges settled. This means that it’s possible that charges that settle after the statement closing date may not show up until the next month’s statement.

What happens if I use my card away from my device with location protection on?

Your transaction may be declined if your device is in a different location than you. To remedy this, you can turn Location protection off in Settings.

What if I don’t want the physical card?

If your wallet can’t fit another debit card, you have the option to only get the virtual debit card when you sign up for a Robinhood spending account. You can use the virtual card online and through Apple Pay, Google Pay, or Samsung Pay.

Spending limits

Restricted-use countries

The use of your Robinhood Cash Card is currently restricted in some countries due to heightened risk considerations:

Afghanistan, Albania, Algeria, Angola, Argentina, Azerbaijan, Bangladesh, Belarus, Belize, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burundi, Cambodia, Central African Republic, Côte d'Ivoire, Cuba, Cyprus, Czech Republic, Democratic People’s Republic of Korea, Democratic Republic of the Congo, Dominica, Ecuador, Ethiopia, Georgia, Ghana, Guyana, Haiti, Honduras, Hong Kong, Indonesia, Iran, Iraq, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Latvia, Lebanon, Liberia, Libya, Mali, Mongolia, Montenegro, Morocco, Myanmar, Namibia, Nepal, Nicaragua, Nigeria, North Macedonia, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Philippines, Poland, Qatar, Russia, Sao Tome and Principe, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Trinidad and Tobago, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Venezuela, Vanuatu, Vietnam, Yemen, and Zimbabwe.

More information

For more information about the terms applicable to your card, review the Robinhood Cash Card Agreement.

The Robinhood Cash Card is issued by Sutton Bank, member FDIC, pursuant to license by Mastercard®. Neither Robinhood Money LLC nor any of its affiliates are banks.

Your spending account is offered through Robinhood Money, LLC ("RHY") (NMLS ID: 1990968), a licensed money transmitter. RHY is not a bank. The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard®.

ATM fees and other fees may apply. Review the Robinhood Cash Card Agreement and the Robinhood Spending Account Agreement.

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