Returns | COACH OUTLET (2024)

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Customer Care

Extended holiday returns start now (so you can get a stress-free head start on the season). All purchases made between Wednesday, November 1 2023 through Sunday, December 16, 2023 can be returned through Monday, January 15, 2024.

We want you to be completely happy with your Coach Outlet purchase. If you are not satisfied with your purchase, please return it to us by mail or to a Coach Outlet store within 30 days for a refund in your original form of payment. (Note: Items must be unworn, unused and include all tags, parts and accessories.). Items that have been personalized or altered in any way, or are purchased in quantities greater than 5, are final sale and cannot be returned.

START YOUR RETURN

TYPE OF ITEM	RETURN TIMEFRAME
Regular Price	30 Days
Sale and Clearance Items	30 Days
Leather Care Products	Final Sale
Fragrances	Final Sale
Item quantity greater than 5	Final Sale

Return by Mail:

You can return your new and unused item(s) by mail using a pre-paid shipping label or by shipping via insured, traceable means (such as UPS, USPS, and FedEx) to the following address.

CSI Returns
One Coach Way
Jacksonville, FL 32218

When using our pre-paid label, $7 will be deducted from your refund.

Once your return is received, it could take up to 10-14 days for it to be processed.

Refunds are processed to the original form of payment.

Merchandise returned with a gift receipt will receive a Coach Merchandise Card (store credit).

For Exchanges, please click here.

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