Resolve printing and PDF export errors in InDesign (2024)

Learn how to resolve errors when you print or export to PDF from InDesign.

Preliminary troubleshooting

Try the solutions in the order listed below to understand the nature of the problem. It is possible that your issue is resolved in this process without having to proceed to advanced troubleshooting.

Solution	Explanation
Restart your computer	Error doesn't recur: A temporary communication problem, low system resources, or environmental factors such as a storm could have caused it. Error recurs on printing or exporting after restart: Follow the solutions in the system-level issues tab.
Restart your printer	Error doesn't recur: An issue with the printer's memory couldhave caused the problem.
Create a new sample document	If you can print or export a new document but not the original document, follow the solutions in the document-level issues tab.
Print or export using a different application	If you can print from another application (e.g., WordPad,TextEdit) or export/save as a PDF from another application(e.g., Illustrator,Photoshop) and encounter errors,follow the solutions in the application-level issues tab.
Print to a different printer	If another printer is available, try printing the document to that printer. If that works, make sure that the original printer is turned on and online. Remove and reconnect the printer cables, and then run a self-test on the printer to check for mechanical failure or damaged cables. If the problem persists,follow the solutions in the system-level issues tab.
Use a different method to create the PDF file	If the issue occurs: When exporting to PDF from InDesign to Acrobat Standard, Pro, or Pro Extended, try printing to Adobe PDF Printer. (If you're using macOS v10.6 or later with Acrobat 9, seeAcrobat 9 Save As Adobe PDF support.) When you use the Print function to create your PDF file, chooseFile > Export to PDFinstead.

Select your issue from the following tabs and proceed with the solutions.

If the error occurs when you print or export a new document, the original document's print or export settings could be invalid, an object or font used in the document could be damaged, or the structure of the document could be damaged. Try one or more of the following steps.

Depending on which printer you use, the location of settings may vary and may be different from what's listed in the following procedures. Check your printer documentation.

Solution 1: Export to IDML (InDesign CS4 and later) or INX (InDesign CS3 and earlier).

The document is probably damaged as a result of improper conversion from previous versions of InDesign or QuarkXpress documents.

Suggestion: Exporting to InDesign Markup Language (IDML) or InDesign Interchange format (INX) can eliminate problematic data.

Solution 2: (PostScript printers only) Enable PostScript error handling.

Windows

macOS

ChooseFile > Print.
Click theSetupbutton.
If the following dialog appears, clickOK: "If the desired print setting is available in InDesign's Print dialog box, please set it there to avoid printing conflicts."
Right-click the printer and chooseProperties.
In the General tab, clickPrinting Preferences.
ClickAdvanced.
Expand Document Options and then expand PostScript Options. If Send PostScript Error Handler is not set to Yes, click it and chooseYesfrom the pop-up menu.

ChooseFile > Print.
Select the printer.
ChooseError Handlingfrom the menu below the Presets menu.
SelectPrint Detailed Report, and then clickPrint.

If a PostScript error is causing the problem, the PostScript error handler prints a page with error information. See Troubleshoot PostScript errors.

Solution 3: Exclude graphics from the document.

When you print	When you export to pdf
ChooseFile > Print. ClickGraphics, and then chooseNonefrom the Send Data menu. Click Print.	ChooseFile > Exportand selectAdobe PDF (Print)as the format or Save as type. Choose a location and clickSave. ClickAdvanced, and then select all three Omit for OPI checkboxes:EPS, PDF,andBitmap. Change the PDF standard toNoneto allow the exclusion of images. Click Export.

If the document prints or exports successfully, one or more graphic elements on the page couldbe damaged. Follow these steps to proceed further:

Remove a percentage of graphics and try printing. Repeat the process until you isolate the graphics causing the error.
Once you identifygraphics thatconsistently produce the error, delete and replace them. You may need to re-export a graphic from the application in which you created it.

A successful print job without graphics canalso indicate inadequate printer memory. Symptoms include fonts being substituted, missing graphics, or incomplete printouts.Follow these steps to proceed further:

Print using a page range.
Print with reduced number of graphics.
Print at lower resolution.

If the document contains only graphical elements, youreceive a blank page when you print only if the option to print blank pages is enabled in InDesign. SelectPrint Blank Pagesin the General section of the Print dialog box.

Solution 4: Exclude or minimize fonts.

When you print

When you export to PDF

ChooseFile > Print.
Click Graphics.
In the Fonts section, chooseNonefrom the Download menu.
Click Print.

You can't exclude fonts when exporting, but you can minimize the number of fonts used.

ChooseType >Find Font.
In the Fonts in Document list, hold the Shift key and select the first and last fonts to select all the fonts in the list.
In the Replace With Font Family list, choose a font you know works in other documents, such as Arial or Verdana.
ClickChange All.
Click Done.
ChooseFile > Exportand select Adobe PDF (Print) as the format.
Choose a location and clickSave.
Click Export.

Create a copy of the document and then test the fonts one at a time to isolate thee corrupt or damaged font.You can replace corrupt fonts by re-downloading them from the manufacturer's site.

Solution 5: Check for invalid links.

To view the status of links, choose Window > Links. Unlink or relink files in which the filename is preceded witha question mark or other symbol. For more information about InDesign links, see managing graphics links.

Solution 6: Disable settings.

Disable as many settings as possible. If disabling settings resolves the issue, enable them again in groups to isolate the problem to a particular setting.

The availability of these settings is based on the printer you use.

Choose File > Print to open the Print dialog box. Then change the settings in the respective pane:

Solution 7: Troubleshoot plug-ins.

Remove third-party plug-ins from the InDesign Plug-ins folder, and then restart InDesign. If the problem recurs, move the plug-ins back to the InDesign Plug-ins folder. If the problem doesn't recur, identify conflicting plug-ins:

ChooseHelp > Configure Plug-Ins(Windows) orInDesign > Configure Plug-Ins(macOS).
SelectAll Plug-Ins for the Setand then clear all the options in the Display section exceptThird Party. Create a list of these plug-ins.
Quit InDesign and move these plug-ins out of the Plug-in folder:
- Windows: /Program Files/Adobe/Adobe InDesign [Version]/Plug-Ins
- macOS: /Applications/Adobe InDesign [Version]/Plug-Ins
Restart InDesign, try to re-create the problem, and follow these steps:
- If the problem doesn't recur, repeat steps 3 and 4, adding some third-party plug-ins back to the Plug-Ins folder.
- If the problem recurs, contact the developer of the plug-in you last moved to inquire about an update.

For more information, see Troubleshoot InDesign third-party plug-ins.

Solution 8: Print or export from a new user account.

Sometimes user accounts can become corrupted and prevent an application from reading or writing to certain files and folders. Create a new user account (don't delete your original one), log in to the new account, and try to print or export the document again.

Windows	macOS
Choose Start> Control Panel > User Accounts.	Choose Apple menu > System Preferences > Users & Groups.

Solution 9: Determine if the document is damaged.

See Troubleshoot damaged InDesign documents.

If you receive an error when printing any InDesign document, try one or more of the following tasks to identify the cause of an application-level problem.

Solution 1: Re-create InDesign preferences

When InDesign is behaving erratically, deleting preferences (also referred to as "trashing preferences" or "removing preferences") and re-creating them often solves the problem.

There are two ways to re-create preferences:

Automatically

This method quickly deletes your current preference files and then regenerates a new set of default preference files. However, any custom settings you may have had are lost.

Manually

If you don't want to lose your custom settings, rename your current preference files before regenerating a new set of default preference files. That way, if new preferences don't solve your print or export problem, you have a backup of your original preference files (including any custom settings), which you can use to replace the new preference files.

Re-create InDesign preference files automatically

Re-creating InDesign preference files deletes previous preference data, including any custom settings. If you don't want to lose your custom settings,re-create your preference files manually.

Quit InDesign.
Relaunch InDesign and immediately hold down the appropriate keys for your OS:
- macOS: Control+Option+Command+Shift
- Windows: Control+Alt+Shift
In the dialog that asks if you want to delete InDesign preference files, clickYes. InDesign launches with regenerated default preferences.

Re-create InDesign preference files manually

Rename the two preference files (e.g., change "InDesign SavedData" to "InDesign SavedData backup," and "InDesign Defaults" to "InDesign Defaults backup"). The preference files are located here:

Solution 2: (Windows only) Make sure your printer driver is up-to-date.

Install the most recent driver for your printer:

If you print to a PostScript printer, download the Adobe Universal PostScript Windows Driver Installer.
If you print to a non-PostScript printer, contact the printer manufacturer for the latest version of the driver for the printer.

Solution 3: (Windows, PostScript printer only) Optimize PostScript for speed.

ChooseFile > Print.
ClickSetup, select a printer, clickPreferences, and then clickAdvanced.
Expand Document Options, and then expand PostScript Options.
ChoosePostScript Output Option.
ChooseOptimize for Speedfrom the pop-up menu, and then clickOK.
ClickOKand then clickPrint.

Solution 4: Disable page protection in your printer.

See the documentation included with the printer for instructions on how to disable this feature.

Solution 6: Save as PDF to a local hard drive.

If the problem occurs when you export as PDF to a network location, try saving as PDF to a local hard drive.

Network instability or premissions issues can cause problems when exporting to mounted network volumes. If you can export the file to a local drive, but not a network location, ask your IT department to investigate the problem.

If you're experiencing problems printing to a PostScript printer, try one or more of the following tasks. Print after each task.

Solution 1: Use an updated printer driver.

Download the latest PostScript printer driver for macOSor Windows.

If you use a network printer, you couldbe using a printer driver that's compatible with the print server's operating system but not with your computer's operating system. To install a printer driver that's compatible with your operating system, reconfigure the network printer using the Add Printer wizard.

Solution 2: Use an updated PPD file.

A PostScript Printer Description (PPD) file describes the capabilities of a PostScript printer for settings such as margins, color, and resolution. Incorrect or outdated PPD files can increase print times. Configure your printer with the PPD file thatthe printer manufacturer recommends.

To get a PPD file, contact the printer manufacturer or download it from the Adobe website.

Solution 3: (Windows only) Set up the printer to output optimized PostScript code.

For Windows 7:

ChooseStart > Devices and Printers.
Right-click and choosePrinting Preferences > Advanced.
Expand the document options, and then expand the PostScript options.
Set the PostScript output option toOptimize For Portability.

Solution 4: Create more free disk space.

Make sure that plenty of free hard disk space is available. Try to keep at least 10 percent of your total hard disk space free. To create more space, search for and delete temporary (.tmp) files from your computer, and clear the disk cache that your web browser uses. For instructions about clearing the disk cache, see the documentation for your browser.

Solution 5: Print from a local printer.

If you print to a network printer, try printing the file from a computer that is connected directly to a local printer. If the file prints correctly, network-related issues couldbe the cause of your problem. Contact the network administrator for assistance.

Solution 6: (Windows only) Install a printer driver compatible with your operating system.

If you use a network printer, install a printer driver that is compatible with your operating system. Print servers don't always provide drivers for operating systems on client computers. So, you could use a printer driver that is appropriate for the print server's operating system but not your computer's operating system.

For Windows 7:

ChooseStart > Devices and Printers.
ClickAdd a Printer.
SelectAdd a Local Printer.
ChooseCreate a New Port > Local Port > Next.
Enter the port name (e.g., \\[printservername]\[printername]) and clickOK.
Follow the onscreen instructions to install a driver that matches the brand and model of your network printer.

If you have problems printing to a non-PostScript printer, try one or more of the following tasks. Print after each task.

Some of these solutions require you to change the printer driver properties. The locations for specific properties vary by printer and by printer driver. Contact the printer manufacturer or refer to the printer documentation for more information.

Solution 1: Print as bitmap.

ChooseFile > Print.
Ensure you've a non-PostScript printer selected, then select the Advanced pane.
Check Print as Bitmapand select the appropriate resolution for your printer.

Solution 2: Ensure that the printer has enough memory.

To print at 300 dpi, the printer should have at least 2 MB of available RAM. To print at 600 dpi, the printer should have at least 4‐6 MB of RAM. For instructions on determining available printer memory, see the printer documentation.

Solution 3: Use the printer's PostScript mode, if available.

For details, see the printer documentation.

Solution 4: (Windows only) Switch to a standard SVGA driver.

Switch to the standard Windows SVGA driver to determine if your third-party video driver causes the problem. If the error doesn't occur when you use the standard SVGA driver, then contact the video card manufacturer for an updated driver. If you already use the current version, then try using a different video resolution (e.g., 1024 x 768 instead of something higher).

If you can't get anything to print or export as PDF from any application, contact Apple Technical Support, Microsoft Technical Support, or the printer manufacturer. Always check the physical connection between the printer and the computer before calling, as the solution could be as simple as reconnecting a loose cable.

Also, consider what has changed on the system recently that could be affecting the printing or exporting process. For example, have you performed any of the following tasks lately?

Updated your hardware, or added or removed hardware components
Added, updated, or deleted software
Installed or deleted fonts
Connected to a network
Cleaned up or erased files from the hard drive
Encountered random system errors, or errors in other applications

Often, a change to the system directly corresponds to the appearance of a printing problem. Keep a record of changes made to the system as a resource for troubleshooting printing and other problems.

Related resources

Troubleshoot file issues

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General pane	Set copies to 1. Select Pages to disable Spreads. Clear Print Master Pages, Print Non-printing Objects, and Print Visible Guides and Baseline Grids. Set print layers to Visible & Printable Layers.
Setup pane	Set paper size to Defined by Driver. Set scale width and height to 100%. Disable Thumbnails and Tile.
Marks and Bleed pane	Disable Marks, Bleed, and Slug.
Output pane	Set color to Composite Leave Unchanged. Disable Trapping, Text as Black, and Simulate Overprint. In the Ink Manager, disable Ink Aliasing.
Graphics pane	Set images to Send Data to None or All. Set fonts to Download to None or All. Set PostScript to Level 2. Set data format to ASCII.
Color Management pane	Set color handling to Let PostScript Printer Determine Colors. Enable Preserve CMYK Numbers.
Pages panel (outside the Print dialog box)	Select all the pages, right-click, and then choose Page Attributes > Spread Flattening > None (Ignore Transparency).

macOS	InDesign Defaults: Users/[user]/Library/Preferences/Adobe InDesign/Version[version]/[language]/InDesign Defaults InDesign SavedData: Users/[user]/Library/Caches/Adobe InDesign/Version [version]/[language]/InDesign SavedData
Windows XP	InDesign Defaults: /Documents and Settings/[user]/Application Data/Adobe/InDesign/Version[version]/InDesign Defaults Hidden by default.Learn how to show hidden files. InDesign SavedData: /Documents and Settings/[user]/Local Settings/Application Data/Adobe/InDesign/Version[version]/Caches/InDesign SavedData
WIndows 7 and 8	InDesign Defaults: C:\Users\DC-work\AppData\Roaming\Adobe\InDesign\Version 11.0\[language]\InDesign Defaults Hidden by default.Learn how to show hidden files. InDesign SavedData: /Users/[user]/AppData/Local/Adobe/InDesign/Version[version]/[language]/Caches/InDesign SavedData Restart InDesign. InDesign creates a new set of default preference files.