Repay and manage benefit money you owe (2024)

Use this service if you need to repay money to the Department for Work and Pensions (DWP).

DWP will send you a letter or text message inviting you to use this service.

This service is also available in Welsh (Cymraeg).

If you’re getting benefits

Your benefit payments will be reduced until you’ve paid back the money.

You can use this service to:

  • check how much you owe
  • check when you will have repaid the money
  • get help and support to make repayments

If you’ve stopped getting benefits

You can use this service to:

  • check how much you owe
  • set up regular monthly payments
  • manage an existing Direct Debit or flexible payment plan
  • pay back what you owe in full
  • get help and support to make repayments

You’ll need a credit or debit card to make a payment through this service. Your bank may charge you a fee if you pay by credit card.

Sign in to the service

Start now

Other ways to pay if you’ve stopped getting benefits

If you’ve stopped getting benefits, there are other ways to repay the money.

Pay using Direct Debit, debit card, cheques or cash

Contact DWP to:

  • set up monthly repayments by Direct Debit
  • make a payment using a debit card
  • request a paying-in slip for cheque or cash payments

DWP Debt Management contact centre
Telephone: 0800 916 0647
Textphone: 0800 916 0651
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 916 0647
Video relay service for British Sign Language (BSL) users - check you can use the service
Calling from abroad: +44 (0)161 904 1233
Monday to Friday, 8am to 7:30pm
Find out about call charges

Pay using online banking

If you’re paying from a UK bank account, use the following details:

  • account name - DWP Debt Management
  • sort code - 60 70 80
  • account number - 10025634
  • payment reference - the reference number on your letter from DWP or your National Insurance number

If you’re paying from an overseas account, use the following details:

  • account name - DWP Debt Management
  • account number (IBAN) - GB30NWBK60708010025634
  • bank identifier code (BIC) - NWBKGB2L
  • payment reference - the reference number on your letter from DWP or your National Insurance number

Get help with your repayments

Contact DWP Debt Management if you need help managing your repayments. They can talk you through your options, including what you can afford to pay.

DWP Debt Management contact centre
Telephone: 0800 916 0647
Textphone: 0800 916 0651
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 916 0647
Video relay service for British Sign Language (BSL) users - check you can use the service
Calling from abroad: +44 (0)161 904 1233
Monday to Friday, 8am to 7:30pm
Find out about call charges

Repay and manage benefit money you owe (2024)

FAQs

How do I pay back my benefit overpayment? ›

When you have been overpaid benefits, the repayments can be taken from you by:
  1. Making deductions from your benefit payments.
  2. Taking it out of benefits that are owed to you.
  3. Taking amounts directly out of your wages.
  4. Getting a court order for debt recovery.

Do I have to pay back benefits? ›

You can only be asked to pay the overpayment back if the benefits office can show that you misrepresented something or failed to disclose something which affected your award.

What happens if Universal Credit overpaid me? ›

You will always have to repay overpayments under the Universal Credit system. It does not matter what caused the overpayment. You can still argue that there never was an overpayment. You can ask the Department for Work and Pensions (DWP) if they will let you not pay back the overpayment.

Why is money taken off my Universal Credit? ›

Money may be taken from your Universal Credit payments to pay back money that you owe, or if you have a Fraud Penalty or Sanction.

Can benefit overpayment be written off? ›

The DWP can agree to waiver (write off) the overpayment. However this will usually only be done in exceptional circ*mstances where recovery action will result in severe welfare issues for you or your family. The DWP will also look into the circ*mstances of the overpayment.

What happens if I can't pay my EDD overpayment? ›

If you do not repay your overpayment on time, the money can be deducted from future unemployment, disability, or Paid Family Leave benefits. We can also: Withhold your federal and state income tax refunds. Withhold your state lottery winnings.

Can Social Security take your whole check for overpayment? ›

If you have lost all of your appeals or have decided not to appeal any further, you must pay the money back. You can tell SSA that you want to repay it in small amounts each month that you can afford. SSA can withhold all of your Social Security benefits to repay the overpayment.

How far back can Social Security go for overpayment? ›

The Social Security Administration (SSA) recently removed a bar on recovery of old overpayments ten years or older.

How do I win an SSI overpayment case? ›

If you believe that you may have been overpaid, but feel that it was not your fault and you cannot afford to pay us back, you may ask for: A waiver of the overpayment. And complete form SSA 632 (Request for Waiver of Overpayment Recovery).

What happens if I overpay? ›

There are no penalties if you've accidentally paid more than you owe, and there are laws in place that require issuers to refund your overpayment.

What happens when you report a benefit cheat? ›

Action can include removing a person's benefits and taking them to court. Sometimes no action is taken. The person may have declared a change in their circ*mstances or their benefit may not be affected by what you report.

What triggers a DWP investigation? ›

Below are a few example situations that might lead to you facing an investigation: Living with a person who is contributing to your household income, and then not declaring that additional contribution when applying for benefits. Faking your accounts to make it appear that you have less money than you actually have.

Can you owe money to Universal Credit? ›

After you get the letter, the Department for Work and Pensions ( DWP ) will reduce your Universal Credit payments until you pay back the money you owe. You do not have to do anything to set this up. There's a different process if you're in Northern Ireland. You will repay the Department for Communities (DfC).

How much can UC take for overpayment? ›

Deductions from Universal Credit

If you are receiving Universal Credit and have no earned income, the maximum amount that can be deducted from your Universal Credit for overpayments is 15% of your standard allowance.

How much debt can Universal Credit take? ›

A fixed amount is deducted from your benefits until you've paid off the debt you owe. Money can be deducted to pay off up to 3 debts at once. If you receive Universal Credit, 5% will be deducted from your benefit payment for each debt you owe. For rent, between 10 and 20% will be deducted.

How is Social Security overpayment refunded? ›

To get a refund for the excess withholding, fill out IRS Form 843: Claim for Refund and Request for Abatement according to the Form 843 Instructions and mail it in separately. Make a copy to keep with your tax return paperwork.

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