How-to
You were all set to travel and now something’s come up. Find out how to cancel your stay or Experience. And please note that your refund is subject to the Host’s cancellation policy.
Pay over time with Klarna
For residents of the USA and Canada, we are introducing two new ‘pay over time’ payment plans from Klarna. Klarna accepts most major debit and credit cards – such as Visa, Discover, Maestro and Mastercard. Prepaid cards are not accepted.
If you have a Klarna payment plan, refunds are issued from Airbnb to Klarna and from Klarna to you. For details of refunds issued by Klarna to you, you’ll need to check your Klarna account.
Learn more about Changing a reservation paid for with Klarna.
Refund conditions
Please note that your refund is subject to the Host’s cancellation policy. Additionally, your refund amount may also be affected by:
- Cleaning fees: Always refunded if you cancel before check-in.
- Airbnb service fees: Service fees are refunded if you cancel during the free cancellation period for your reservation.
On-site property fees: If a hotel or other professional Host collects property fees on-site, any refund of those fees is at the discretion of the Host.
Need more help?
Find out how to request a refund and when you’ll get your refund, if you are eligible.
Refunds in India
Are you travelling in India? Please check out additional info about refunds in India.
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Request a refund
Refund requests of any amount should be handled through our Resolution Centre.
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Cancelling your reservation for a stay
You can go to your trips to cancel or make changes to your reservation.
