Here's what you need to know about QuickBooks Desktop service discontinuation. This includes helpful info about how to move to QuickBooks Online.
We notify you in advance (through the mail, email, in-product notifications, and this page) as services for older versions of QuickBooks Desktop are scheduled to be discontinued.
- When does service discontinuation happen?
- What does service discontinuation mean?
- Move to QuickBooks Online
- Move to QuickBooks Desktop Pro Plus, Premier Plus or Enterprise
- Frequently asked questions
When does service discontinuation happen?
After May 31, 2023, access to add-on services will be discontinued for QuickBooks Desktop for Windows 2020. This includes all versions of QuickBooks Desktop Pro, Premier, and Enterprise Solutions v20.
If you don't use any of the add-on services in QuickBooks Desktop 2020, your product will continue to work for you. You won't be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks Desktop. Also, discontinued versions won't receive the latest security patches and updates.
In addition to QuickBooks Desktop for Windows 2020, there are a few other Intuit products that are affected by the discontinuation of add-on services.
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What does service discontinuation mean?
Your access to QuickBooks Desktop Payroll Services, Live Support, Online Backup, Online Banking, and other services through QuickBooks Desktop 2020 software will be discontinued after May 31, 2023. This also means you won't receive critical security updates starting June 1, 2023. If you receive any security updates before this date, install them.
Products affected by service discontinuation after May 31, 2023
- QuickBooks Desktop Pro 2020
- QuickBooks Desktop Premier 2020 (General Business, Contractor, Manufacturing & Wholesale, Nonprofit, Professional Services, and Retail)
- QuickBooks Enterprise Solutions 20
- QuickBooks Premier Accountant Edition 2020
- QuickBooks Enterprise Accountant 20
- QuickBooks Desktop for Mac 2020
Products affected by service discontinuation after October 3, 2023
- QuickBooks Desktop Point of Sale 19.0
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Move to QuickBooks Online
We want to make sure your move experience is as seamless as possible. Here’s what you need to know to switch to QuickBooks Online.
QuickBooks Online offers features such as automatic bank account updates, the ability to access your books anywhere you have internet access, and more. For the full list of subscription features, check out the QuickBooks Online pricing page.
How will the move go?
You can check outMove your QuickBooks Desktop file to QuickBooks Onlinefor more detail on how to switch to QuickBooks Online.
Need expert help with the move?
When you switch to QuickBooks Online, you get unlimited customer support.
How long does it take to move to QuickBooks Online?
In most cases, you can move to QuickBooks Online in less than an hour. The larger your company file, the longer it takes.
What happens to my company data?
When you move to QuickBooks Online, you're QuickBooks Desktop file is left unchanged. You can continue to maintain your books in QuickBooks Desktop while you complete the setup of your QuickBooks Online company. You can check out Learn how features and data move from QuickBooks Desktop to QuickBooks Online for more detail on how your data is moved.
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Move to QuickBooks Desktop Pro Plus, Premier Plus or Enterprise
If you'd like to stay on QuickBooks Desktop, upgrade to the QuickBooks Desktop version that's right for you.
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Frequently asked questions
Still have questions about service discontinuation?
Why do you discontinue products?
We commit to develop easy and straightforward financial tools that help you today and grow with you tomorrow. But it's a balancing act - making QuickBooks better and easier to use, while still supporting older versions.
How do I know if this affects me?
If you use QuickBooks Desktop 2020 or affected Intuit services and you subscribe to live technical support, you'll need to move your data on or before May 31, 2023, to continue using your services.
What if I want to talk to someone?
Contact us at any time to take advantage of our special upgrade pricing or to get help with your move.
ProAdvisors: Phone and chat options are on the member support page.
What are the affected 2020 services?
Move to QuickBooks Online to keep access to the following add-on services and live support. We'll provide more info on the affected services and features as it becomes available.
Payroll services
- Assisted Payroll: After May 31, 2023, QuickBooks Desktop 2020 won't automatically calculate correct payroll taxes, provide payroll forms, or allow you to send your payroll data. Your subscription will be deactivated and tax forms won't be filed on your behalf. QuickBooks Desktop Discontinuation FAQ for Payroll.
- Basic, Standard, or Enhanced Payroll: After May 31, 2023, QuickBooks Desktop 2020 won't automatically calculate correct payroll taxes or provide payroll tax forms. Your paychecks may be inaccurate and your subscription will be deactivated. QuickBooks Desktop Discontinuation FAQ for Payroll.
- Workers' Comp Payment Service: You won't be able to process Workers' Comp Payments through QuickBooks Desktop 2020. A supported version of QuickBooks and an active Payroll subscription are required to run the payment service.
- QuickBooks Workforce (formerly ViewMyPaycheck): You and your employees won't have access to QuickBooks Workforce. You are required to have an active Payroll subscription and supported version of QuickBooks to use this service.
- Payroll: After May 31, 2023, QuickBooks Desktop 2020 won't automatically calculate correct payroll taxes or provide payroll tax forms. Your paychecks may be inaccurate and your subscription will be deactivated.
Credit Card Processing
- Payment processing: You'll get a message that the service is no longer available. You won't be able to process credit card and check transactions through QuickBooks Desktop 2020. The message will include instructions for processing credit card and check transactions outside QuickBooks.
- Merchant Service Deposit (reconciliation): After May 31, 2023, QuickBooks Desktop 2020 won't download credit card and check info in the product.
- Recurring Payments: QuickBooks Desktop 2020 won't download your recurring payments. These transactions will continue to process. You can manage your Recurring Payments at MerchantCenter.intuit.com.
- eInvoice: After May 31, 2023, you won't be able to process eInvoice (email of invoice with pay link enabled) through QuickBooks Desktop 2020. You're required to have a supported version of QuickBooks and an active payments subscription to run this service.
Other services
- Accountant Copy Transfer Service: You won't be able to send accountant copies in QuickBooks Desktop using this service.
- Contributed Reports: You won't be able to use this feature in QuickBooks Desktop.
- Multi-currency/Exchange Rate: You won't be able to use or turn on this feature to assign specific currency types to your profiles and accounts in QuickBooks Desktop.
- Online Banking: You won't be able to download transactions, send online payments, or send online transfers. The exact error message depends on your download method. For example, you may receive, “QuickBooks Desktop is unable to verify the Financial Institution Information for this Download.”
Note: Uploading transactions will also be discontinued.
- QuickBooks Time: The use of QuickBooks Time within QuickBooks 2020 won't be available. To sync your QuickBooks Time Data with QuickBooks, move to QuickBooks Online or use a web connector.
What about registration and downloads for older, non-supported products?
We make every effort to provide customer support for registration and licensing of older versions of QuickBooks Desktop under Intuit's standard terms and conditions, if that data is available. Unfortunately, we can't guarantee we'll be able to register, provide key codes, or offer data and password recovery for older versions of QuickBooks.
We aren't able to provide replacement CDs, disks, or manuals for QuickBooks Desktop. We do provide download files back to QuickBooks Desktop 2020. Learn how to download QuickBooks Desktop.
Why can't I install QuickBooks Desktop from an inactive subscription?
You need an active subscription to install your version of QuickBooks. First, check out your subscription status from your Customer Account Management Portal. If your subscription isn't active, we can help at 800-300-8179.
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