Profile verification - FAQ — Octa (2024)

How do I sign up?

I already have a profile in Octa. How can I create a new account?

What type of account should I choose?

What leverage should I select?

Can I open an Islamic-friendly account?

Where can I find your customer agreement?

I opened a trading account. What do I do next?

What is Refer code box for?

How can I open a shares trading account?

What is Personal Area for?

How do I sign in to my Personal Area?

I forgot my Personal Area password. How can I restore it?

How do I switch between accounts in my Personal Area?

How do I change my leverage?

How do I switch my MT4 account to regular or swap-free?

Where can I find all of my accounts?

How can I hide an account I am not using anymore from my accounts list?

How can I close my Personal Area?

What is Monitoring?

How do I add my account to Monitoring?

How do I remove my account from Monitoring?

How do I hide my real account balance and positions from Monitoring?

Can I have several Personal Areas?

Can I have several Personal areas?

How do I change my email address?

How do I change my phone number?

I forgot my trading account password. How can I get a new one?

How can I change my Octa PIN?

How can I change my Personal Area password?

How can I change my trading account password?

I lost my trading account password/Octa PIN. How can I restore it?

How can I change my investor password?

How can I restore or change my investor password?

How can I verify my profile?

Why should I get my profile verified?

I have submitted my documents. How long will it take to verify my profile?

Is my personal information safe with you? How do you protect it?

Where are your servers located?

What are your market opening hours?

What are the advantages of trading with Octa?

Does Octa take part in CSR programs?

How does Octa support sports activities?

What is your spread? Do you offer fixed spread?

How does floating spread change throughout the day?

Do you have requotes?

Do you have slippage on your platforms?

Do you guarantee stop orders?

Is it possible to lose more than I deposited? What if my account balance becomes negative?

How does negative balance protection work?

Do I need a certain amount of margin to open my order?

My order was not executed correctly. What should I do?

Do you have any commissions?

What trading techniques and strategies can I use?

Do you allow hedging/scalping/news trading?

What tools do you have to track major news releases and times of high market volatility?

What is a price gap, and how does it affect my orders?

What happens if I leave my order open overnight?

Can I trade cryptocurrency at Octa?

Can I trade commodities at Octa?

What are commodities?

What trading accounts do you offer?

Do you offer demo accounts?

How can I open a demo account?

How do I top up my demo account balance?

Why is my demo account deactivated?

Why is my real account deactivated?

Can I have multiple accounts?

What account currencies do you offer?

Can I change my account currency?

Where can I find the access data?

Where can I find access details for my trading account?

What trading platforms do you offer?

Can I use my account on another platform?

Can I run several accounts simultaneously?

Can I trade with my Android or iOS device?

Do you have a web platform?

How do I log into MetaTrader 4 with my account?

How do I open an order?

What order types are available in MetaTrader 4?

How do I set Stop Loss and Take Profit?

How do I close an order?

Where can I see my trading history?

How do I open a new chart?

Where do I change chart settings?

Why am I unable to open a position?

Why I can see only a few currency pairs in MetaTrader 4?

What are your stop levels?

What do I do if I see 'Waiting for Update' on the chart?

Why is the 'New Order' button grey?

Why do I see 'Invalid account' in the connection status?

Why do I see 'No Connection' in the connection status?

Do you provide EAs or Indicators? Where can I download them?

How do I log in to MetaTrader 5 with my account?

Why can't I log in?

How do I open an order?

What order types are available in MT5?

How do I set Stop Loss or Take Profit?

How do I close a position?

Why am I unable to open an order?

How can I check my trading history?

How can I add EAs or custom indicators to MT5?

How can I open a chart?

How can I customise a chart?

How can I add an indicator to a chart?

How can I launch an EA?

What deposit bonus do you offer?

How can I claim the bonus?

Does the bonus support my margin on OctaTrader/MT4/MT5?

Can I withdraw the bonus?

Why am I unable to claim the bonus?

How can I check how many lots I need to trade to complete a bonus?

Can I claim a bonus before completing the previous one?

Where can I see my bonus(es) in OctaTrader, MT4, and MT5?

Why was my OctaTrader/MT4/MT5 bonus cancelled?

How can I participate?

When does the next round start?

My contest account is disabled. Why couldn't I join the contest and start trading?

What is a trading platform? Which platform should I use for trading?

Where can I find my contest rank?

Can I join the contest right away after signing up?

A round starts tomorrow. Why can’t I log into MT4 trading platform?

What are the prizes?

What is the duration of each round?

When does the current round end?

When does registration start, and how long does it last?

Who can participate in the contest?

What is a contest profile picture? Why should I upload it?

I can’t enter my nickname in the registration form, what’s wrong?

What’s an initial deposit?

Can I withdraw money from my contest account?

Where can I download the MT4 platform?

Should I download MT4, or can I use the browser version of this platform too?

What server should I use for the contest?

How do I win?

What trading techniques can I use?

Are hedging or reverse trading strategies allowed?

Where can I see contest ratings and check the current round leaders?

Where can I see previous rounds results?

Can I trade from my smartphone?

Can I use my contest account in another rounds or contests?

Can I participate in the contest if my Octa account is not verified?

What password should I use for trading on MT4?

How can I find contest stats for another contestant?

How can I find the list of contestants?

Can I change my contest nickname?

Can I withdraw the prize if I win?

How quickly will I receive the prize money?

What are the trading conditions of the contest?

How can I deposit my account?

When will the deposited funds be credited to my balance?

How do USD/EUR exchange rates vary depending on the deposit method?

Are my funds safe? Are your accounts segregated?

I have submitted a withdrawal request. When will I receive the funds?

Do you charge any fees for deposits and withdrawals?

What is the maximum amount of deposits?

How frequently can I make deposits or withdrawals?

Can I submit a withdrawal request if I have open orders?

Which currencies can I use to deposit my account?

Where can I review my deposit and withdrawal history?

How can I withdraw my funds?

My withdrawal request status is 'pending'. What does that mean?

Why was my withdrawal request rejected?

Can I cancel a withdrawal request?

I have not received the funds, even though my withdrawal has been processed. What should I do?

Can I transfer funds between my real accounts?

Are internal transfers instant?

Do you charge any fees for internal transfers?

Can I apply a deposit bonus to an internal transfer?

Who is an IB?

How can I open a partner account?

What IB commission do you offer?

What does 'Active client' mean?

What is a 'Valid order' in the IB program?

How often is commission credited to partner accounts?

Where can I get promo materials?

How can I attract clients?

What is a trading signal?

What is Autochartist?

How does Autochartist work?

What is Market Report?

How often do you send out the reports?

How can Autochartist report benefit my trading?

What are prize lots? How are they calculated?

Should I trade profitably to receive prize lots?

Where can I check my prize lots, and what can I exchange them for?

Why don't I receive prize lots even though I'm trading?

When will my prize lots expire?

Can I withdraw prize lots or add them to my balance?

Do prize lots affect my deposit bonus lots?

The pin is required on checkout. What PIN is that?

What address should I use for delivery? Can it be different from the one I specified in my profile?

Are gifts delivered for free?

Can I change my order?

Can I order the same gift multiple times?

How long does it take for my gift to arrive?

It's been more than 2 weeks since I ordered the gift. Where is it?

Can I track my order?

Are Trade and Win gifts free of charge?

Can I share photos of my gift?

How to participate in #TradeAndWin 25 lots raffle?

I ordered a gift and it looks different. Why?

How can I join Trade and Win?

Who can participate in Trade and Win?

Can I claim better gifts if I reach a higher status in the Status Program?

How does a faster accumulation of prize lots in Trade and Win work?

How do I choose a Master Trader to copy?

How can I copy from a Master Trader?

What is the commission for copying?

How do I stop copying a Master Trader?

How can I withdraw my profit?

Can I stop copying a Master Trader?

How can I become a Master Trader?

How do I adjust the amount of the commission I charge my Copiers?

When do I get the commission from my Copiers?

When is the commission charged to my Copiers?

How do I receive the commission?

How much do I have to pay for using the service?

How is the Master Trader commission calculated?

Why should I enrol in the status program?

Which benefits can I receive from each status?

How do I reach a higher status?

Do I need to pay to enrol in the status program?

How long will it take for my user status to change after depositing a certain amount?

Does the status program allow me to make instant deposits and withdrawals?

What instruments are in the Forex extended group?

Will I lose my status if my overall balance drops below a certain threshold?

Does the scope of gifts in Trade and Win depend on my status?

What are the VIP events?

How does a faster accumulation of prize lots in Trade and Win work?

How does the spread reduction work?

What is shares trading?

How do I start trading shares?

How many shares can I trade?

What is the commission for trading shares?

What can I do with the shares I invested in?

Can I use leverage when trading shares?