Policies - MTN Nigeria (2024)

FAQs

How can I keep my Nigerian SIM active while abroad? ›

How Can i keep My MTN Sim Number active without using it while abroad? MTN requires using the 'Keep My Number' service to retain your mobile number. To subscribe for 1 year, dial *365*1# or send “KMN1” to 36500. – For 2 years, dial *365*2# or send “KMN2” to 36500.

A technical glitch in MTN Nigeria's system has resulted in the temporary removal of debt from the accounts of subscribers who had borrowed airtime from the company.

Complaints can be sent to the following contact points: complaints@mtn.com Should MTN fail to resolve a customer's complaint within 14 days, the complaint may be escalated to ICASA at consumer@icasa.org.za or 012 568 3000/3001.

So, whether you're travelling to the United Kingdom, the United States of America, Canada, or any of the other 41 eligible destinations, we'll help you with the best plan to keep you connected to friends, loved ones and business partners.

Yes, SIM Cards do expire. The specific policies of the carrier determine the expiration of SIM cards. Generally, an inactive SIM card expires within 90 to 180 days.

How do I use MTN Chat on WhatsApp? You can find the available services on the main menu within your WhatsApp conversation. You can see the main menu at any time by typing 'Menu' or go straight to what you need by typing one of the MTN Chat shortcuts.

While it's free in Nigeria, subscribers in South Africa and Kenya pay a one-time fee.

To sign up, users need to save the MTN Chat number (083 123 0011) to their contacts and send MTN a message saying "hi".

If we suspect that you are not complying with the rules listed above, we will suspend your services immediately without notice to you. You must pay us at our premises, or into our bank account, within 21 business days from the date we invoice you. You may pay by debit order.

How long can a phone debt last? ›

However, cell phone debt has a federal statute of limitations of two years. Once this two-year period has elapsed, the debt is considered “time-barred,” meaning you cannot be legally sued to force payment. However, there's a catch.

But the harsh truth lies somewhere short of "totally erased" and "no consequences." To be clear, debt forgiveness does exist, and it's possible to settle your debt for less than what you owe. But to get it totally erased is rare, and it usually requires an extreme measure, such as bankruptcy.

Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact.

Please bear with us as you may experience slight delays. If you need to speak with us, you can contact us on 083 135 (free from your MTN number).

Here's an easier way to manage your value-added services like Gaming, Music, News & Information, Football etc, on the MTN network. Dial *447# to get started. You can also visit https://www.mtnonline.com/447-menu for more details.

If you'll be abroad for an extended period, consider purchasing a local SIM card upon arrival in your destination country. For shorter trips, a roaming pack might be more cost-effective. Ultimately, weigh the convenience of keeping your Indian number active against potential cost savings with a local SIM.

Airtel Keep My Number (KMN) is a PREMIUM service from Airtel that allows you retain your numbers and stay active in the event that you travel out of the country. This ensures your number(s) is /are not disconnected or re-cycled for being dormant / inactive.

Reach out to the Airtel call centre

You can call on 121 if you are in India, or 99100-99100 (toll-free) if you are outside the country, in order to keep your Airtel SIM card active.

You can either buy a separate IR pack or do a talk time recharge to keep your prepaid SIM active [2]. Keep SIM Card Active: Make sure to use your Airtel SIM card for at least one outgoing call or SMS every few months to keep it active. This will prevent your SIM from being deactivated due to non-usage [3].