Personal Banking Frequently Asked Questions — Fidelity Bank (2024)

The Bank’s routing number is 053103585.

To reorder checks for a personal account, click here. For checks for a business account, click here.

During regular business hours, please contact your local branch to file a dispute and get a new debit card. After hours or on the weekend, call 1-800-816-9608 and select option 3.

To report a lost or stolen debit card, please call 1-800-816-9608 and select option 3.

Please contact your local branch or contact our Customer Care Center at 1-855-547-1385.

Our drive thru is conveniently open Monday – Thursday 8:30 a.m.-5:00 p.m. and Friday 8:30 a.m.-6:00 p.m. Eastern Time. Our lobbies are open Monday – Thursday 9:00 a.m.-5:00 p.m. and Friday 9:00 a.m.-6:00 p.m. Eastern Time.

Fidelity Bank branch locations will be closed in observance of all Federal Banking Holidays. If you still need to take care of your banking during holidays, we have three alternate ways you can securely obtain your account information. Our convenient ATMs, Automated Account Assistance, and Digital Banking solutions are available 24 hours a day, 7 days a week.

Our Customer Care Center is available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m. Eastern Time. They can be reached at 1-855-547-1385.

To make any changes to your account, please contact your local branch or contact our Customer Care center at 1-855-547-1385. You may also update your phone number and email address in Online Banking.

Visit our locations page to find a branch or ATM near you.

Yes, each depositor is insured by the Federal Deposit Insurance Corporation (FDIC). The FDIC guarantees all traditional types of deposit accounts (checking, savings, money market, and CDs) up to $250,000 per depositor and guarantees bank individual retirement accounts (IRAs) up to $250,000 per owner.

To use Zelle, you must first enroll. To enroll, log in to your Online Banking account at fidelitybanknc.com. Then click on Bill Payment, select Send Money with Zelle, and follow a few simple steps to enroll.

To find your online statements log in to your Online Banking account. Once inside Online Banking, click accounts and documents, select your account type, document type, notate the date range, and click submit.

To print statements, log in to your Online Banking account. Click on the desired account. Click on the documents button, make sure Online Statements is selected in the Document Type dropdown box, select your date range, and click submit. A list of available documents will appear, click on the link to the statement you’d like to print. The statement will open in a new window and you can print your document.

To reset your Online Banking password, click log in, select your log in type in the drop box, and click Forgot Password? Then, enter the required fields and hit reset password.

Please be sure that your are selecting the correct option in the Login Type drop down. If you continue to have issues, please contact your local branch or call our Customer Care Center at 1-855-547-1385 (M-F 8 a.m. – 6 p.m. Eastern Time).

All business and personal accounts come with free Mobile Banking and Online Banking. There may be a fee for using services in Online Banking. Additional fees may also apply for businesses enrolled in Business Advantage.

Yes, to transfer to or from another financial institution you can use our External Transfers feature. This feature is available to Personal Online Banking customers and in our convenient Mobile Banking app.

Yes, Online Banking and Mobile Banking allow you to move money between your Fidelity Bank Accounts. You are also able to transfer money to and from another financial institution with Personal Online Banking.

You must enroll in Bill Payment through Online Banking. Once you’re logged in to your account, click on the Bill Payment menu option, review and accept the terms & conditions, and then follow the on-screen instructions to add a company or person to your payment center.

To make changes, first log in to your Online Banking account and click on Bill Payment. To add a new company or person, click on the Add Company or Person button and follow the on-screen instructions. To make changes or delete existing payees, click on the payee name in the list on your Payment Center. A box will appear that will allow you to make changes or delete. Once your changes are complete click Save Changes.

To log in to Online Banking from a computer or browser on your mobile device, visit fidelitybanknc.com and click on the log in button. Then select your log in type from the drop down and enter your log in information.

You can see up to 13 months of transaction history in online banking.

For assistance with Customer ID changes, please contact our Customer Care Center at 1-855-547-1385. You can change your password easily in Online Banking. Once you’re logged in, click Profile and edit password.

Fidelity Bank debit and credit cards are compatible with Apple Pay,^® Google Pay,^™< and Samsung Pay.^® Simply add your cards to the digital wallet on your mobile device and use it at participating retailers. Learn more about Digital Wallet and how to set it up here.

Learn more about Apple Pay^® compatible deviceshere.
Learn more about Google Pay^™compatible devices here.
Learn more about Samsung Pay^® compatible deviceshere.

ALL Fidelity Bank credit cards and debit cards will work with Apple Pay^®, Google Pay™, and Samsung Pay^®. ATM cards are not compatible.

The first card activated with Apple Pay^® will be setup as your primary card by default. To change, open the Settings app, tap on Wallet & Apple Pay^®, and tap on Default Card, and then select your Fidelity Bank card.

The first card activated with Google Pay™ will be setup as your primary card by default. To change, open the Google Pay™ app, tap Payment, tap on the Fidelity Bank card that you want to set as your default, and turn on Default for in-store purchases.

The first card activated with Samsung Pay^® will be setup as your primary card by default. To change, open the Samsung Pay^® app, tap on your registered Fidelity Bank card, and select Set as default card.

Yes. All Fidelity Bank cards are covered by Visa® or MasterCard’s Zero Liability policy for fraud protection. This includes when using your cards through Apple Pay^®, Google Pay™, or Samsung Pay^®.

After completing a transaction using Apple Pay^®, Google Pay™ or Samsung Pay^®, a confirmation will appear on your device.

There is no cost from Fidelity Bank to use Apple Pay^®, Google Pay™, or Samsung Pay^®. Data rates from your mobile carrier to use these services may apply.

Fidelity Bank doesn’t charge fees to download or use the app on your mobile phone or tablet. There may be a fee for using services in Mobile Banking. Your mobile carrier may charge you for data and text message usage. Check with your carrier for more information.

Yes, you can view the front and back of check images in mobile banking. Simply, click the account you would like to view transaction history for and then click on the check icon to view the image.

Yes. The Apple and Android mobile and tablet apps support fingerprint login and facial recognition login. To enable them on your device, log in to the app and select More.

Yes, to set up a Direct Deposit or automated draft you will need the Bank’s Routing number and your account number. Fidelity Bank’s routing number is 053103585. You can find your account number on your statements or by calling your local branch.

Deposits made Monday through Thursday before 5:00 p.m. and Friday before 6:00 p.m. Eastern Time will be available the same business day. Mobile deposits made before 5:00 p.m. Eastern will be available the same day. Deposits are subject to verification and any applicable holds. Weekends and holidays do not apply.

Your account number can be found on your statements or by calling your local branch.

You can get a copy of a check using Online Banking or by contacting your local branch.

If you suspect fraud on your account, please contact your local branch immediately. You may also report a lost or stolen card at 1-800-816-9608.

Yes, cash deposits can be made at a Fidelity Bank ATM. To make a check deposit, download our convenient mobile banking app or visit your local branch during normal business hours.

You can easily open a Personal Checking, Personal Savings, Money Market Savings, and Student Savings account online. You may also open an account by contacting your local Fidelity Bank branch.

The disclosure and fee schedule provides a complete list of prices and fees associated with your Fidelity Bank personal checking account.

This is a list of the general information that may be needed to open a personal account at Fidelity Bank: Name, Tax identification number, Valid government photo identification issued at least 30 days ago, Date of birth, Mailing and physical address (if different), Contact phone number, Mother’s maiden name, Citizenship/Residency status, Occupation, General source of funds (e.g. wages, self-employed, etc.), and Expected level of cash activity. Certain accounts may require additional information.

You can open a personal checking account with as little as $25.

You can open a personal savings account with as little as $25.

You can complete a stop payment request for a check using Online Banking, by contacting your local branch, or calling our Customer Care Center 1-855-547-1385.

Please contact your local branch and speak to a banker for assistance.

This is a list of the general information that may be needed to apply for a business loan at Fidelity Bank: Name of the business, Tax identification number, Legal structure (e.g. LLC, Partnership, Corporation), Validation of business existence (e.g. business governing documents, articles of corporation/organization, partnership agreement, court documents, state registry verification, etc.), State of formation, Nature of business (e.g. construction, health care, etc.), Financial documentation (Business and personal tax returns, interim financials, personal financial statement, etc.), Mailing and physical address (if different), Contact phone number, Purpose of account (e.g. operating, payroll, etc.), Expected level of cash activity (e.g. under/over $10,000/mo.). Certain accounts may require additional information.

All Fidelity Bank Mobile Banking and Fidelity Bank Business Advantage Mobile Banking customers have access to deposit a check with their mobile device.

Open the Fidelity Bank or Business Advantage app, click on Deposit, and then follow the on-screen prompts.

Fidelity Bank does not currently charge to use mobile deposit.

There are no limits for the number of deposits you can make per day.

If deposits are made before 5:00 p.m. Eastern Time, the deposit will generally post the same day if the deposit is deemed acceptable during Mobile Deposit review. If the deposit is made after 5:00 p.m. Eastern Time, then it would generally post the next business day. Deposits are subject to verification and any applicable holds.

All checks should be properly endorsed prior to deposit. In addition to signing the back of the check, add “For Mobile Deposit Only Fidelity Bank” under the signature.

Upon confirming that you received full credit for the check deposited, you must destroy the check by shredding or other means, or clearly mark “VOID” or “Electronically Deposited” on the front and back of the check.

Previous deposits and status are available from the Deposits History screen for up to 30 days.

Any item presented twice will be a duplicate. The item will be rejected.

Please contact your local branch to notify them that you will be traveling.

You can make a cash advance using your Fidelity Bank credit card at an ATM by using your PIN. You can also visit your local branch for assistance.

To dispute a charge, please call our Customer Care Center at 1-855-547-1385, option 5 or contact your local branch.

To request a PIN, please call 1-888-345-7045 and choose option 7. Note: call must be made using the primary phone number on the account.

Credit cards can be paid using online banking. To pay your Fidelity Bank credit card bill, log in to online banking, click on the credit card account, and then click on the link to “pay my bill now.” You can also call 1-855-547-1385 and select option 5 or call our Customer Care Center 1-888-345-7045 and select option 6.

To report a lost or stolen credit card, please call 1-888-345-7045 and choose option 1.

Please contact your local branch and speak to a banker for assistance.

Alerts are real-time notifications that you can set up through Mobile Banking or Online Banking for added security and to help you keep track of your account activity.

To sign up, log in to Mobile Banking or Online Banking and click on Alerts. Choose the category and type of alert you would like to receive and save it. You can also enable push notifications on your mobile device.

To edit your Alerts, log in to Mobile Banking or Online Banking and click on Alerts. Choose the category and type of alert you would like to edit, make the change, and then click on save.

There are over 100 Alerts to choose from. Some examples of the Alert categories are: security, balance, payment, transaction, ATM, credit card, debit card, etc.

Account alerts are real-time notifications. Please keep in mind that if a transaction is pending and has not posted you may not receive the alert until after it posts to your account.

The Annual Percentage Rate (APR) takes certain loan costs into consideration as financing costs and displays a rate that includes these costs. Your APR is shown on your loan estimate.

By federal law, you are entitled to receive a free credit report every 12 months from each bureau. You may obtain this free report from Annual Credit Report. This website is authorized by the government to provide free credit reports. You may also contact one of the three bureaus. Equifax (1-800-685-1111), TransUnion (1-800-916-8800), and Experian (1-888-397-3742).

A loan pre-approval simplifies the home buying and mortgage process by allowing your lender to review a lot of your documentation up front. As a pre-approved buyer, your offer on a home will be taken more seriously because it shows that you are qualified to borrow up to a certain amount of money.

The lender will review your credit report and talk to you about your income, assets, and liabilities to determine which loan program(s) you may qualify for, the maximum amount you can borrow, and the interest rates you will be offered. They may review income, asset, and liability documentation during this phase as well. A mortgage pre-approval is generally valid for 60 to 90 days. Keep in mind that your mortgage pre-approval does not completely guarantee your loan will be approved. Your final loan approval is completed by a mortgage underwriter who will review the documentation you’ve supplied to your Loan Officer and determine if you are able to qualify for your loan.

There are many options to choose from. Contact your local branch to help you decide which option is best for you.

Both a home inspection and an appraisal are designed to protect you against potential issues with your new home. Because they have completely different purposes, you should rely on each of these reports uniquely to help confirm that you’ve found the perfect home.
The appraiser is generally looking at the marketability of your home. Is it similar in type, quality, square footage, condition to other homes in your market? Those factors will help your appraiser come up with a reasonable value of your home. During the appraisal inspection, your appraiser may also make note of obvious conditions that may affect the livability or marketability of the home such as broken windows, damaged flooring, roof leaks, unsafe decking, or foundation structural deficiencies.
However, appraisers are not construction experts and won’t find or report items that are not obvious. They won’t turn on every light switch, run every faucet, or inspect the attic or furnace. That’s where the home inspector comes in. Home inspectors perform a detailed inspection of your home from the attic to the crawl space. They can educate you about possible concerns or defects with the home so that you can make plans for any necessary repairs.

Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes.² With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.³

When you enroll with Zelle through Fidelity Bank Online Banking or Mobile Banking, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with Fidelity Bank). When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its directory and notifies Fidelity Bank of the incoming payment. Fidelity Bank then directs the payment into your bank account, all while keeping your sensitive account details private.

Fidelity Bank does not charge any fees to use Zelle.⁴

In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.

It’s easy — Zelle is already available within Fidelity Bank Mobile Banking and Online Banking! Log in to Mobile Banking or Online Banking, navigate to Bill Payment and select “Send Money with Zelle^®” and follow a few simple steps to enroll with Zelle today.

CardControl is a convenient way to manage the usage of your Fidelity Bank cards.

Yes. With CardControl, you have unlimited access to all features at no extra charge.

All Fidelity Bank debit cards can be used with CardControl. Business Advantage customers must use Alerts for real-time notifications.

Yes. With CardControl you have unlimited access to all features at no extra charge.

When you disable or enable your card using CardControl, your card will turn off or on in a matter of seconds. When the card is off, purchases and withdrawals are declined until you turn the card on again – giving you peace of mind if your card is lost or stolen or you suspect fraudulent activity.

Immediately use CardControl to turn the card off, preventing all further unauthorized transactions. When you have determined your card to be truly lost or stolen, contact Fidelity Bank customer care center at 1-855-547-1385 and select option 6 for debit card. We will have your card deactivated and send you a new card.

No. Control Preferences set by our customers do not remove or relax controls that we have in place. Your security is our top priority.

Please contact your local Fidelity Bank branch or call 1-855-547-1385 and select option 5 for credit card and option 6 for debit card.

Logging in as a Fidelity Bank customer will save you time! We can import your existing customer information and reduce the number of steps in the application process.

You’ll need your social security number, date of birth, mother’s maiden name, address, government issued ID, payment for your opening deposit, and employer’s unique At Work ID, if applicable.

Your account will be immediately available to use once you make an opening deposit. You’ll be able to make your opening deposit easily online during the online account opening process.

Yes. You need to be at least 13 years of age to open an account online.

Yes. To open a bank account online, you must authorize Fidelity Bank to obtain information from your personal credit profile from credit reporting agencies. You authorize us to obtain such information solely to evaluate your eligibility for an account and this is not an application for credit and will not impact your credit score.

You’ll receive an instant notification of your approval status! Once you’ve provided all of the necessary information, we’ll let you know immediately if your account has been approved.