One-Time PIN (OTP) FAQs (2024)

What is One-Time PIN (OTP)?
It is a unique 6-character code that can only be used once and is sent only to your registered mobile number in BDO Online Banking. After encoding your user ID and password, you will also be required to enter the correct OTP to complete the login process. It serves as your second password that's unique with every login and expires 5minutes after you receive it.

What is the ultimate benefit of OTP?
OTP provides another layer of online protection for you. If your user ID and password have been compromised to a fraudster, the login process will not be completed without the correct OTP that is sent to your registered mobile number. This prevents others from accessing your Online Banking account.

How will I know if my mobile number in BDO Online Banking is updated?
During the login process, after you have encoded your user ID and password correctly, an OTP screen will be displayed and will indicate the last 4 digits of your mobile number that we have in our records. If this is not your current mobile number, please update immediately by calling BDO Customer Contact Center to request for an update of your mobile number.

How do I register or update my mobile number to receive OTP?

Log on to BDO Online Banking and go to:

Profile Settings > Customer Information > Update Customer Information

Updating your email address online requires ATM activation as an added security feature. Take note of the ATM Activation Code that can be found on the acknowledgment page, email confirmation and SMS sent to you. Activate your request through any BDO ATM by using any enrolled ATM Debit Card, then select:

Other Services > Activate Electronic Banking and enter your ATM Activation Code

If you are enrolled with credit cards only, you may call our Customer Contact Center hotline at (632) 631-8000 or at (Int'l. Access Code) + 800-8-631-8000.

Will I receive my OTP immediately after completing the mobile number update process?
Yes, you will already receive an OTP on your next login after you have successfully updated your mobile number.

If I have various mobile numbers, is the OTP sent to all my numbers?
Your OTP will only be sent to the mobile phone number you registered in your BDO Online Banking account.

Will I still receive my OTP if I nominated an international mobile number or if I am out of the country?
You will get your OTP if your registered international mobile number or local mobile number on international roaming is enabled to receive SMS.

Do I pay anything for the OTP?
It is free of charge except when your mobile number is on international roaming. Corresponding charges may be applied by your network provider.

What should I do if I do not receive my OTP via SMS?
Cancel your current request and try logging in again. Enter your correct user ID and password so that a new OTP will be sent to your registered mobile number.

What happens if I do not enter my OTP right away?
Your OTP expires after a certain period from the actual time of receipt. You need to enter it within the specified time which is currently set at five minutes.

How do I request for a new OTP if the previous one has expired?
To get a new OTP, exit from your current session, enter your user ID and password again, then click on the “Regenerate OTP” button within the message window that automatically appears if your OTP has expired.

Do I need to enter OTP for every online transaction?
You will only receive your OTP upon login. Once you have entered your OTP, you can perform all your online transactions within the same session.

Can I still access my account if I have mistakenly typed my OTP or if it has expired already?
For your own security, your Online Banking account will be locked after several wrong attempts. You have to call BDO Customer Contact Center to reset your account.

What should I do if I suddenly receive an OTP without logging in to my account?
Call BDO Customer Contact Center to report the incident. BDO Online Banking will send an OTP to your registered mobile number only upon entry of your correct user ID and password. This is the system's way of alerting you that someone might be trying to access your account.

Can I deactivate my One-Time PIN?
No. All BDO Online Banking users are required to input their One-Time PIN to further ensure the security of their transactions online.

One-Time PIN (OTP) FAQs (2024)

FAQs

How does OTP one-time password work? ›

The OTP feature prevents some forms of identity theft by making sure that a captured username/password pair cannot be used a second time. Typically the user's login name stays the same, and the one-time password changes with each login.

What are the best practices for OTP verification? ›

The length of OTP should be 6 to 10 characters long, as it will be convenient for the user and hard to guess for any malicious person. OTP should be in focus: Whenever we send OTP to the user, it should be highlighted in the message. Ensure OTP is in the first line of your message, or if you can, make it bold.

How many times can I use my OTP? ›

You can enter the OTP incorrectly for a maximum of 3 times. After 3 unsuccessful OTP attempts, you have to start the transaction afresh.

Is an OTP just a one-time password? ›

A one-time password (OTP) is an automatically generated numeric or alphanumeric string of characters that authenticates a user for a single transaction or login session. An OTP is more secure than a static password, especially a user-created password, which can be weak and/or reused across multiple accounts.

What is an example of a OTP password? ›

The password itself is usually a hash of the current time - e.g. 16.43 becomes 1643, which is then run through a code generator and a mathematical process called a hash function (or hash code) to generate a unique 10-digit code, which is the one-time password.

What is an example of a one-time password? ›

One Time Password Examples

Once the user has begun his login attempt, filling in his username and the correct password, an SMS OTP is sent to the mobile number connected to his account. The user then enters this code shown on this phone in the login screen, completing the authentication process.

What are the flaws of OTP? ›

OTPs are Inconvenient

Additionally, since the user is required to copy the OTP from their device to the login screen, it must be a short printable string. This impedes flexibility, leading to reduced security in OTP implementations.

What is the process of OTP verification? ›

Businesses send a one-time password (OTP) and SMS text to the user's phone as part of the SMS OTP verification process. The company sends OTP to the user, who then enters it on the device used for authentication. There is a timeline for using the OTP. OTPs sent via texts protect against phishing and malicious attacks.

What are 2 step verification methods? ›

Two-step verification methods include any combination of two knowledge, possession and inherence factors, including repeated factors. Meanwhile, 2FA methods must be two distinct methods -- for example, a username and password as well as a facial recognition.

What is OTP limit? ›

In a relief to those facing payment issues with the auto-debit facility of payments, the Reserve Bank of India (RBI) raised the limit for OTP authentication of such transactions to Rs 15,000 from Rs 5,000 currently.

What is the most common 4 digit OTP? ›

By the way, the most common four-digit PINs according to the study are: 1234, 0000, 2580, 1111 and 5555 (scroll down for a longer list) – 2580 is there because it is a vertical column on a numeric keypad.

Can anyone read my OTP? ›

Two, you could get duped into revealing your OTP by a fraudster. You could also be sent links that are used to corrupt your phone. Clicking on such links can provide unwarranted access to fraudsters, making it easy for them to get your OTPs.

Can someone bypass OTP? ›

One of the ways to bypass OTP verification is by handling the response of a request. What you need to do is enter your credentials and put in a fake OTP code and capture the request. Then intercept the response and change the status code to 200, or some boolean from false to true.

Can one OTP used twice? ›

OTP authenticates the account holder and prevents theft attempts. It is far more secure than static passwords. Since you can use it only once, you cannot enter the same OTP twice.

Can anyone bypass OTP? ›

Yes, by using free disposable numbers, you can bypass OTP verification. Without sharing your actual contact details, you can access any website or app. How can I bypass OTP for free? By entering a disposable number on a website or app, you can bypass OTP verification for free.

What is the difference between passcode and OTP? ›

An OTP is like a password but it can only be used once, thus it stands for one-time password. It is often used in combination with a regular password as an additional authentication mechanism providing extra security.

How long does OTP code last? ›

The OTP should take about 1 minute to receive and is valid for 30 minutes.

Is OTP safer than password? ›

By adding a layer of security between attackers and accounts, OTPs offer more protection and are an upgrade from password-only authentication.

How many digits is a one-time passcode? ›

What is a one-time passcode (OTP)? An OTP protects your credit card from being used by anyone else to shop online. It is a unique 6-digit code that we'll send as a text or automated call to the mobile or landline number saved to your account.

What are the two types of one-time password? ›

Two Main Types of OTPs – HOTP & TOTP. As we mentioned in the introduction, there are two main types of OTPs – hash-based one-time passwords (HOTPs) and time-based one-time passwords (TOTPs).

How do I set a one-time password? ›

How to set up a one-time password. There are two ways to create OTPs. One way is through the use of smartphone apps like Google Authenticator, Authy, and Duo. The other way is to generate one-time passwords online using websites such as TOTP Generator.

Why OTP is not used in USA? ›

If you are using a Payment Gateway outside India they are not bound by the RBI mandate hence they may not require OTP authentication. The USA does not have two-level security. They have fraud insurance to protect the customer. In the European Union (EU) two-factor authentication (2FA) is mandatory for online payments.

Can hackers intercept OTP? ›

Text messages aren't encrypted, and they're tied to your phone number rather than a specific device. Below are two types of common attacks that enable hackers to intercept SMS OTP authentication: SIM swaps. The fraudster harvests personal details from the victim, either via phishing or social engineering.

Why does OTP fail? ›

Network/Country Code

Improper network checks and country code is another means through which the OTP not received issue can occur. Having a good and reliable connection is also vital for receiving OTP.

Is OTP a 6 digit no required to complete? ›

OTP is a six-digit numerical code sent in real time as SMS to your registered mobile number while performing the transaction. OTP is mandatory for authorizing the following transactions: Registration of beneficiary bank accounts of other banks.

What information is in a OTP? ›

OTP means One Time Password: it's a temporary, secure PIN-code sent to you via SMS or e-mail that is valid only for one session.

What is better than 2-step verification? ›

MFA is more secure than 2FA. But many companies still use 2FA for two reasons. One, it's cheaper and easier to setup. Most software suites support 2FA, but not all of them support MFA. Second, it's easier for the user.

What is the difference between two step verification and authentication? ›

In the past, two-step verification was used to describe processes that used the same authentication factors, while two-factor authentication described processes that involved different factors, such as entering a password on a website and receiving a numerical code on a mobile device.

How does verification code work? ›

A numeric or alphanumeric code that is texted or emailed to users to verify their identity. Verification codes are widely used as a second authentication factor (see two-factor authentication).

Why is OTP always 6 digit? ›

The 6 digit OTP code does prevent replay attacks where the 7 digit password does not. And locking the user out after 10 invalid attempts will add more security to the 6 digit OTP code than the 7 digit pure numeric password because the lockout would invalidate all previous guesses on the OTP code.

What is the rarest 4 digit code? ›

Research suggests thieves can guess one in five PINs by trying just three combinations. How easy would it be for a thief to guess your four-digit PIN?

What is the most popular PIN number? ›

Most popular mobile phone PINs
  • 1234.
  • 1111.
  • 0000.
  • 1212.
  • 7777.
  • 1004.
  • 2000.
  • 4444.
Mar 11, 2023

What are the most used 4 PIN codes? ›

He found the most common password in the world is astonishingly; 1234.
...
There are a possible 10,000 4-number pin combinations that can be made from 0-9.
  • 1234.
  • 1111.
  • 0000.
  • 1212.
  • 7777.
  • 1004.
  • 2000.
  • 4444.

Can someone use debit card without OTP? ›

If you think your money is safe as you have not shared the OTP and PIN, you are wrong. Fraudsters can actually steal money from your bank account, even without you providing OTP and PIN.

Can OTP come without Internet? ›

OTP can be generated using the application after it is registered. The application will provide OTP with Internet connectivity only.

How do I extract OTP from messages? ›

7. Extract OTP from messaging.
  1. private void getOtpFromMessage(String message) {
  2. // This will match any 6 digit number in the message.
  3. Pattern pattern = Pattern. compile("(|^)\\d{6}");
  4. Matcher matcher = pattern. matcher(message);
  5. if (matcher. find()) {
  6. otpText. setText(matcher. group(0));
  7. }
  8. }

Can OTP be cracked? ›

There is only one quantum secure possibility – a one-time pad (OTP). A one-time pad is an encryption method that cannot be cracked. It requires a single-use (one-time) pre-shared key that is not smaller than the message being sent.

Can OTP be broken? ›

In cryptography, the one-time pad (OTP) is an encryption technique that cannot be cracked, but requires the use of a single-use pre-shared key that is not smaller than the message being sent.

What happens if I share my OTP with someone? ›

What if you share OTP on call. If someone wants to get into your account, he will require the OTP sent to your phone. To get that OTP, he might make a fraudulent call pretending to be an authorized party and would ask you for the OTP. and once you share the OTP, he would get access to your account.

How do I remove OTP verification? ›

Turn off 2-Step Verification
  1. On your Android phone or tablet, open your device's Settings app Google. Manage your Google Account.
  2. At the top, tap Security.
  3. Under "Signing in to Google," tap 2-Step Verification. You might need to sign in.
  4. Tap Turn off.
  5. Confirm by tapping Turn off.

How do I disable OTP login? ›

You can click on the de-register option provided in the "Settings" menu within the application. Then go to Onlinesbi "Profile>> High Security Option" and deregister the State Bank Secure OTP App from there as well to complete the de-registration process.

Why should we never share the OTP one-time password with anyone? ›

You must know that no one can misuse an OTP until you share it. It is generated using encrypted data using the banker's server. No fraudster can get access to your credit card unless they have CVV pin and the OTP. A single OTP is valid only for 10 minutes and after that it becomes useless.

What happens when someone gets your OTP? ›

You are duped into revealing the OTP to a fraudster on call/sms/email. Fraudsters will try to lure you by making false promises of helping with a transaction or providing better services and if their attempts succeed, trick you into completing unauthorized transactions or even cause identity theft.

What are the disadvantages of one-time password? ›

Disadvantages of One-Time Passwords

Some emailed OTPs may be delayed or end up in a Spam folder. If a user loses a physical token, they've lost access to their OTP. Many users find this frustrating or annoying, even if they understand and appreciate the security benefits of using one-time passwords.

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