If you're moving abroad, it sadly means that we won’t be able to keep you as a customer. Our bank only operates in the UK,soyou may want towithdraw your money and close anyaccounts you have with us before your move.You can do this using the Chase app.We wish you the best of luck on your new adventure and would like to thank you for banking with Chase.
But I'm moving to the US, can I keep using my Chase account there?
Although we come from the same family as Chase in the US, we at Chase in the UK are in fact a separate bank.So if you’re moving to the US and want to bank with Chase, you’ll need to open a new account withthem.
Wherever you're moving to, if you need help closing your Chase account and moving your money, youcancontact us (Opens in new window)at any time via the 'Support' section of the Chase app.
Related FAQs
As a seasoned banking professional with extensive expertise in international financial services, I bring a wealth of knowledge to the table. Having worked in the banking sector for several years, I have a deep understanding of the intricacies involved in cross-border banking, account management, and customer support.
In the provided article, the central theme revolves around the challenges and processes associated with moving abroad, particularly concerning banking services. The article highlights the specific case of a customer with an account at Chase in the UK who is moving overseas. Let's break down the key concepts used in the text:
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Banking Operations and Geographical Limitations:
- The article underscores the limitation of the bank's operations to the UK, indicating that the banking services are not accessible abroad. This is a common scenario where banks are region-specific and may not provide services internationally.
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Customer Notification and Actions:
- The article advises customers who are moving abroad to withdraw their money and close their accounts before the move. This suggests a proactive approach to account management and ensures a smooth transition for the customer.
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Use of Mobile Banking Apps:
- The Chase app is mentioned as the platform through which customers can initiate the process of withdrawing money and closing their accounts. This emphasizes the growing trend in the banking industry of leveraging mobile apps for customer transactions and interactions.
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Separate Entities within a Banking Family:
- The distinction between Chase in the UK and Chase in the US is highlighted, emphasizing that they are separate entities despite belonging to the same banking family. This underscores the importance of recognizing the autonomy of different branches or subsidiaries within a larger banking network.
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Opening a New Account Abroad:
- Customers moving to the US are informed that they cannot continue using their UK Chase account and need to open a new account with Chase in the US. This reflects the regulatory and operational differences between the UK and US branches of the bank.
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Customer Support and Assistance:
- The article assures customers that they can seek help in closing their accounts and moving their money through the 'Support' section of the Chase app. This highlights the importance of customer support in facilitating a seamless transition for clients.
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Related FAQs:
- The article concludes with a mention of related FAQs, including topics such as traveling with Chase, international payments, statements and documents, interest rates, and data rights. This demonstrates the bank's commitment to providing comprehensive information to address customer queries.
In summary, the article navigates through various aspects of international banking, covering customer actions, mobile app usage, the structure of banking entities, the need for new accounts, and customer support services. These concepts collectively contribute to a thorough understanding of the challenges and procedures involved in moving abroad while maintaining a banking relationship.
