Metro Bank Named Top High Street Bank for Customer Service (2024)

Metro Bank has achieved the top spot in the Competition and Market Authority’s (CMA) latest Service Quality Survey for overall service to its personal current account customers for the eighth time running.

Metro Bank is:

• The highest rated high street bank for overall service quality for personal and business customers
• The highest rated bank for service in stores and business centres for personal customers and business customers
• Number 2 for overdraft services for personal customers
• Number 2 for online and mobile banking services for business customers

“Being at the heart of our local communities is essential for our customers and colleagues, so I am delighted that the quality of service our business and personal customers have experienced in store, online and over the phone resonates with customers”, commented Daniel Frumkin, Chief Executive Officer of Metro Bank. “Service and convenience are the cornerstone of everything we do at Metro Bank and we’re thrilled that this has again been independently recognised. Thank you to all our customers and colleagues who help make Metro Bank a true community bank.”

About the survey

The CMA survey asked customers of the 16 largest personal current account providers and the 14 largest business current account providers whether they would recommend their provider to their friends and family, and for business banking, other SMEs. The results represent the view of customers who took part in the survey.