Lodge your complaint for postal services (2024)

FAQs

Lodge your complaint for postal services? ›

File a complaint about mail services

Variations: You can also file a complaint by calling 1-888-USPS-OIG (1-888-877-7644), or by mailing a complaint to ATTN: HOTLINE, USPS OIG, 1735 North Lynn Street, Arlington, VA 22209-2020. Cooperate with any investigation.

Provides information and assistance for postal products and services. Oversees the resolution of customer issues and congressional inquiries; and promotes a proactive relationship that builds and improves customer retention.

Office of Inspector General OIG.

Put it in writing

It is helpful if you can put your complaint in writing. If you don't feel comfortable doing that, you could ask a friend, carer, family member or an organisation like Citizens Advice to help you. Write 'complaint' at the top of your letter or email, so there can be no doubt.

1) 1-800-ASK-USPS: Postal call center employees can answer most questions. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns.

Employees making a complaint can call toll free 1-888-EEO-USPS (1-888-336-8777).

Postal Inspectors investigate any crime with a nexus to the mail. These crimes include mail theft, mail fraud, financial fraud, identity theft, robberies and burglaries of postal facilities, assaults and threats on postal employees, investigations of dangerous and prohibited mails, narcotics, cybercrime and much more.

The Board of Governors of the United States Postal Service is the governing body of the United States Postal Service (USPS). The board oversees the activities of the Postal Service, while the postmaster general actively manages its day-to-day operations.

Who oversees the postmaster? ›

Like many companies and organizations, the Postal Service has a board that oversees operations. This board is called the Board of Governors. One of its roles is to select the Postmaster General.

The Commission is an independent agency that has exercised regulatory oversight over the Postal Service since its creation by the Postal Reorganization Act of 1970, with expanded responsibilities under the Postal Accountability and Enhancement Act of 2006.

A complaint must state all of the plaintiff's claims against the defendant, and must also specify what remedy the plaintiff is seeking.

The Board of Governors of the United States Postal Service is the governing body of the United States Postal Service (USPS). The board oversees the activities of the Postal Service, while the postmaster general actively manages its day-to-day operations.

The postmaster general is empowered to authorize any employee or agent of the Service to exercise any function vested in the Postal Service, in the postmaster general, or in any other Postal Service employee.

To email the USPS, visit https://usps.force.com/emailus/s/. Send USPS a letter in the mail for general questions. If you don't mind waiting for a response, you can send a letter to the postmaster general.

The United States postmaster general (PMG) is the chief executive officer of the United States Postal Service (USPS). The PMG is responsible for managing and directing the day-to-day operations of the agency.