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Jumia is a popular online shopping platform in Kenya that offers a wide range of products and services to customers. The company was established in 2012 and has since grown to become one of the leading e-commerce platforms in Africa.
In this article, we will discuss Jumia’s online shopping services in Kenya, including its products, delivery, and payment options.
Jumia Products
Jumia Kenya offers a wide range of products to its customers. The platform features products from various categories, including electronics, fashion, home appliances, and beauty products, among others.
Some of the popular electronics products on the platform include smartphones, laptops, and televisions, among others. The fashion category features products such as clothing, shoes, and accessories for both men and women.
In addition, Jumia also features products from local Kenyan sellers, allowing customers to support local businesses. These products include traditional Kenyan clothing, handmade jewelry, and crafts, among others.
The platform also features a food and grocery section, where customers can order fresh fruits and vegetables, snacks, and beverages, among other products.
Jumia’s product offerings are constantly updated, with new products being added to the platform regularly. This ensures that customers have access to the latest and most popular products.
Jumia Online Shopping Delivery
Jumia Kenya offers delivery services to customers across the country. The company has partnered with various logistics companies to ensure the timely and efficient delivery of products.
Customers can choose from various delivery options, including standard delivery and express delivery.
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Standard delivery usually takes between 2-5 days, while express delivery takes between 1-2 days.
Jumia also offers free delivery services for certain products, depending on the value of the order. For instance, customers who order products worth more than KES 3,000 are eligible for free delivery.
Additionally, Jumia offers cash-on-delivery services, allowing customers to pay for their orders upon delivery.
To ensure the safety of its customers and delivery personnel, Jumia has implemented various measures to prevent the spread of COVID-19. These measures include contactless delivery, where customers receive their orders without coming into direct contact with the delivery personnel.
Customers are also encouraged to make payments online, using mobile money services such as M-Pesa, to minimize the risk of transmission.
Jumia Payment Options
Jumia Kenya offers various payment options to its customers, including mobile money services, debit and credit cards, and cash on delivery.
Mobile money services such as M-Pesa and Airtel Money are popular payment options in Kenya, and Jumia has made it easy for customers to make payments using these services. Customers can also pay using their debit and credit cards, including Visa and Mastercard.
Cash on delivery is another popular payment option offered by Jumia. This option allows customers to pay for their orders upon delivery, using cash or mobile money services.
However, customers who opt for cash on delivery are required to pay a small fee, which is added to the total cost of the order.
Jumia also offers installment payment options for some products, allowing customers to pay for their orders in installments over a period of time. This is particularly useful for expensive products such as smartphones and laptops, which can be difficult to pay for in a single lump sum.
Customer Service
Jumia Kenya has a dedicated customer service team that is available 24/7 to assist customers with any issues they may encounter. Customers can contact the customer service team through various channels, including phone, email, and social media.
The team is knowledgeable and helpful and can assist customers with a range of issues, including product inquiries, order tracking, and returns.
Jumia also offers a returns and refunds policy, allowing customers to return products that do not meet their expectations.
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Customers can return products within 7- 14 days, depending on the product category, provided that the product is unused, in its original packaging, and has all the accessories and manuals that came with it.
Customers can initiate the returns process through their Jumia account, and the company will arrange for the product to be collected and refunded.
Jumia Online Shopping Frequent Asked Question
How to order items in Jumia?
To order items on Jumia, follow these steps:
- Visit the Jumia website or download the Jumia app.
- Create an account or log in to your existing account.
- Browse through the product categories or use the search bar to find the item you want to buy.
- Click on the item to see its details, including price, description, and available variants.
- Select the variant you want to buy and click on “Add to Cart.”
- Once you have added all the items you want to buy to your cart, click on “Checkout.”
- Enter your delivery address and select your preferred payment method.
- Review your order summary and click on “Place Order” to confirm your purchase.
Who owns Jumia’s online shop?
Jumia is owned by Jumia Technologies AG, a German company that operates a network of online marketplaces in Africa.
Are Jumia products genuine?
Jumia sells both genuine and counterfeit products. However, Jumia has implemented measures to ensure that all products sold on its platform are genuine. Jumia has a quality control team that verifies the authenticity of products before they are sold on the platform.
Additionally, Jumia has a customer review system that allows customers to rate and review products, which helps to identify counterfeit products.
How does Black Friday work in Jumia?
During Black Friday, Jumia offers discounts of up to 90% on a wide range of products. To participate in Jumia’s Black Friday, customers need to create an account and browse through the Black Friday category to find discounted items.
Customers can also sign up for Jumia’s newsletter to receive updates on Black Friday deals.
Who won the iPhone 13 on Jumia Black Friday?
As an AI language model, I don’t have access to real-time information on Jumia’s Black Friday winners. However, Jumia usually announces the winners of its Black Friday promotions on its website and social media platforms.
How do I pay for delivery on Jumia?
Jumia offers various payment options, including cash on delivery, mobile money, credit/debit card, and JumiaPay.
If you choose cash on delivery, you can pay for the delivery when you receive your order. If you choose any other payment method, you will need to pay for the delivery during the checkout process.
Does Jumia deliver to your doorstep?
Yes, Jumia delivers orders to customers’ doorsteps. During the checkout process, customers are required to provide their delivery address, and Jumia’s delivery agents will deliver the order to the specified address.
Does Jumia charge a delivery fee?
Yes, Jumia charges a delivery fee, which varies depending on the delivery location, package weight, and delivery speed. The delivery fee is displayed during the checkout process, and customers can choose the delivery option that best suits their budget and timeline.
Does Jumia do free delivery?
Yes, Jumia offers free delivery on selected items and during certain promotional periods. Customers can check the product details or Jumia’s website and social media platforms for information on free delivery promotions.
Conclusion
Jumia Kenya is a popular online shopping platform that offers a wide range of products and services to customers.
The company has grown to become one of the leading e-commerce platforms in Africa, thanks to its excellent product offerings, efficient delivery services, and flexible payment options.
With its dedicated customer service team and returns and refund policy, Jumia Kenya provides a seamless shopping experience for customers.
Whether you are looking for electronics, fashion, home appliances, or food and groceries, Jumia Kenya has got you covered.
