Invites and special offers - Airbnb Help Centre (2024)

How-to

Guest

Let’s say you contact a Host about their place before requesting to book it. The Host can then invite you to book in two ways:

  • Invitation to book: Allows you to book for the dates and prices shown when you contacted the Host.
  • Special offer: Host chooses a custom price (or other details) and invites you to book with the new details. You’ll have 24 hours to accept the special offer.

To accept an invitation to book or a special offer:

  1. Go to your Inbox and open your Host’s message
  2. Review the details of your pre-approval or special offer and click or tap Book now
  3. Next, click Reserve and review your payment info
  4. Click or tap Confirm and pay

Note: The special offer will be for the nightly rate, cleaning fees and any extra guest fees, but it doesn’t include taxes, the service fee or the security deposit (only certain Hosts can charge a security deposit). You will get a detailed breakdown of the price before you finalise the booking.

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Invites and special offers - Airbnb Help Centre (2024)

FAQs

How do I access my special offer on Airbnb? ›

To accept an invitation to book or a special offer:

Go to your Inbox and open your Host's message. Review the details of your pre-approval or special offer and click or tap Book now.

How does a special offer work on Airbnb? ›

The Host can then invite you to book in two ways: Invitation to book: Allows you to book for the dates and prices shown when you contacted the Host. Special offer: Host chooses a custom price (or other details) and invites you to book with the new details. You'll have 24 hours to accept the special offer.

How do I contact someone directly on Airbnb? ›

When you have a confirmed reservation, your Host's phone number will be in the message thread for your trip. You can send them a message or open the Airbnb app and call them.

How can I contact Airbnb support? ›

Why can't i send a special offer on Airbnb? ›

If you don't see the option to send a Special Offer, check that the dates on your calendar aren't blocked or that you don't have any pending reservation requests for the same dates.

How do I change my special offer on Airbnb? ›

To make changes to a special offer, you will need to withdraw it and send a new one.

How to reject a special offer on Airbnb? ›

Withdraw a special offer on desktop
  1. Click Messages and open the message from your guest.
  2. Click Review special offer and click Withdraw special offer.
  3. Click Yes, withdraw to confirm.

What is a special offer? ›

Britannica Dictionary definition of SPECIAL OFFER. [count] : a product that is being sold for less than its usual price or the act of selling something for less than the usual price. Shoppers will be able to take advantage of special offers after the holidays.

What does it mean when a host invites you to book on Airbnb? ›

So, you've got some dates in mind and you found a place you're interested in. You message the Host and they reply with an invitation to book. Great news—this means that the place is available and the Host wants to seal the deal.

Can you chat with someone on Airbnb? ›

You do have to be logged in to your Airbnb account to read or send messages. Getting in touch with a Host starts a message thread you can go back to, and once you've taken that first step, your Messages help you keep all your communication organized for all your trips.

Who called me +1 844 234 2500? ›

Contact Airbnb Customer Service

Contact us by email, chat, or phone at 1-844-234-2500.

How long does Airbnb take to respond? ›

Hosts have 24 hours to accept or decline your request, but the vast majority reply within 12 hours. Chances are, it'll be even quicker: More than half of all trip requests are accepted within one hour of the Host reading it.

How do I contact Airbnb support Centre? ›

Contact us by email, chat or phone at +61 2 8520 3333.

Does Airbnb have 24 hour support? ›

Support anytime, day or night

With 24/7 global customer support, we're there for you whenever you need assistance.

What is the Airbnb community centre? ›

The Airbnb Community Center is a vibrant and supportive environment for all property owners and hosts, offering an array of resources to help you maximize your hosting experience.

How do I use my Airbnb discount? ›

To use your coupon:
  1. Go to Profile and click Account.
  2. Click Payments & payouts > Add coupon.
  3. Enter your coupon code and click Redeem coupon.

How do I accept an offer on Airbnb? ›

To accept an invitation to book or a special offer:
  1. Click Messages and open the message from your Host.
  2. Review the details of your pre-approval or special offer and click Book now.
  3. Click Reserve and review your payment info.
  4. Click Confirm and pay.

How to do a special promotion on Airbnb? ›

To create a custom promotion:
  1. Click Calendar and select the listing calendar you want to change.
  2. Click Pricing, then click Promotions.
  3. Click Custom promotion.
  4. Select dates on the calendar and click Next.
  5. Set your discount and click Apply promotion.

How do I show my discount price on Airbnb? ›

Create a custom promotion on mobile browser
  1. Tap Calendar and select the listing calendar you want to change.
  2. Tap Pricing, then tap Promotions.
  3. Tap Custom promotion.
  4. Select dates on the calendar and tap Next.
  5. Set your discount and tap Apply promotion.

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