If I can't pay my mortgage loan, what are my options? | Consumer Financial Protection Bureau (2024)

First, call your mortgage servicer. You can find the telephone number for your mortgage servicer on your monthly mortgage loan statement. If you don’t get a monthly mortgage statement, look in the mortgage loan coupon book your lender gave you. You can also look on your mortgage servicer’s website. If you don’t know the name of your mortgage servicer, contact a HUD-approved housing counseling agency for help.

When you call your mortgage servicer, be prepared to explain:

  • Why you are unable to make your payment
  • Whether the problem is temporary or permanent
  • Details about your income, expenses and other assets like cash in the bank
  • If you are a servicemember and have received permanent change of station (PCS) orders. (This is important to mention, because you may qualify for loss mitigation options because of your military move.)

Many mortgage servicers have programs to help people avoid foreclosure. Your mortgage servicer will look at your situation to consider the options that may be available to you. The servicer may ask you to fill out a mortgage assistance application. After the servicer reviews the completed application, it will let you know what loss mitigation options, if any, it will offer to you.

Next, call a HUD-approved housing counseling agency. Through the Department of Housing and Urban Development (HUD), you can find an agency to help you. The counselor can:

  • Discuss your situation and whether you qualify for any programs or additional help
  • Help you understand the loss mitigation options your servicer offers and which options might work best for you
  • Guide you through the process of working with your servicer and any other programs and paperwork you may need
  • Help you at little or no cost with budgeting, credit card debt, or other financial problems that may be making it hard to pay your mortgage

You can use the CFPB's "Find a Counselor" tool to get a list of housing counseling agencies in your area that are HUD-approved. You can also call the HOPE™ Hotline, open 24 hours a day, seven days a week, at (888) 995-HOPE (4673).

If you are facing imminent foreclosure or have been served with legal papers, you may also need to consult an attorney.

What options might be available?

Some options that your servicer might make available include:

Watch out for Scams

A HUD-approved housing counseling agency can help you figure out which available options may work best for you. You don’t have to pay anyone to help you avoid foreclosure. The help you need is available at no cost to you from your servicer, or through a HUD-approved housing counseling agency.

Foreclosure scammers might tell you they’ll save your home from foreclosure, when they’re really just taking your money.

Watch for these scam warning signs:

  • You’re asked to pay upfront for help.
  • The company guarantees it will get the terms of your mortgage changed.
  • The company guarantees you won’t lose your home.
  • You’re asked to sign over title to your home or to sign other documents you don’t understand.
  • You’re instructed to send your payment to someone other than your mortgage company or servicer.
  • The company offers to do a “forensic audit.”
  • You’re told to stop paying your mortgage.
  • The company says they’re affiliated with the government, or uses a logo that looks like a government seal but is slightly different.

Tip: Use our checklist for more information on how to avoid foreclosure.

If I can't pay my mortgage loan, what are my options? | Consumer Financial Protection Bureau (2024)

FAQs

If I can't pay my mortgage loan, what are my options? | Consumer Financial Protection Bureau? ›

Having trouble paying your mortgage? If you are having trouble making your mortgage payments, take control by reaching out to your mortgage servicer and a HUD-approved housing counselor.

What happens when you can't pay your mortgage? ›

If you are unable to pay your mortgage for a certain period of time, your lender may lower or suspend your mortgage payments for that time while you are working through your financial difficulties. At the end of the period, your payments will resume along with a payment plan to make up for the missed mortgage payments.

Who helps consumers who are having difficulty paying their mortgage? ›

Your mortgage servicer or a HUD-approved Housing Counseling Agency can help at no cost to you.

What is a policy that protects a lender in case a buyer Cannot make payments? ›

Private mortgage insurance (PMI) is a type of mortgage insurance you might be required to buy if you take out a conventional loan with a down payment of less than 20 percent of the purchase price. PMI protects the lender—not you—if you stop making payments on your loan.

What happens when mortgage company refuses payment? ›

If your mortgage company refuses your payments, even though you've sent the payments in, your mortgage is going unpaid. Lenders are free to move forward with the foreclosure process when a mortgage isn't being paid. Mortgage companies typically report missed payments to the credit bureaus after 30 days.

Can you freeze your mortgage? ›

A mortgage payment holiday is an agreement you might be able to make with your lender that allows you temporarily to stop or reduce your monthly mortgage repayments. For example, depending on your circ*mstances and previous payment history, you might be able to take a break for up to 12 months.

Can I be forced to pay mortgage? ›

Yes. If a person is removed from the title but stays on the mortgage, she is legally obligated to pay the mortgage. There's a technique used by real estate investors that mirrors the scenario in the question.

Is the mortgage Forgiveness Act still in effect? ›

That relief has expired and been extended several times. The latest extension, enacted in December 2020, provides relief for debt forgiven from January 1, 2021 through December 31, 2025.

What is the President's mortgage Relief Program? ›

Mortgage Relief Credit.

This is the equivalent of reducing the mortgage rate by more than 1.5 percentage points for two years on the median home, and will help more than 3.5 million middle-class families purchase their first home over the next two years.

How many months can you defer a mortgage payment? ›

Mortgage payments are typically suspended for three to six months, but the time could be longer or shorter depending on your financial situation.

How to walk away from a mortgage without ruining your credit? ›

Request a deed in lieu of foreclosure – A deed in lieu of foreclosure arrangement can help stave off financial hardship. Under its terms, you'll give your mortgage lender the deed to your home, releasing you from your mortgage responsibilities and avoiding having a foreclosure appear on your credit report.

Can you skip a mortgage payment and add it to the end? ›

Paused payments, paid back at the end of the mortgage

Your servicer lets you pause payments for a specified number of months. Then, the amount is repaid either by adding more payments at the end of your mortgage loan, or by taking out a new loan.

Can a bank cancel your mortgage? ›

Generally speaking a bank cannot make that decision. You would have to violate the terms of the mortgage for that to happen. If you have not made your payments the bank will foreclose on the home not cancel it.

How many missed mortgage payments before foreclosure? ›

In general, a lender won't begin foreclosure until you've missed four consecutive mortgage payments. Timing can vary from lender to lender as well as on the state of the housing market at the time. Lenders generally prefer to avoid foreclosure because it is costly and time-consuming.

What happens if a creditor refuses to accept payment? ›

Your creditors do not have to accept your offer of payment or freeze interest. If they continue to refuse what you are asking for, carry on making the payments you have offered anyway. Keep trying to persuade your creditors by writing to them again.

Can I pay half of my mortgage payment? ›

If your lender allows biweekly payments and applies the extra payments directly to your principal, you can simply send half your mortgage payment every two weeks. If your monthly payment is $2,000, for instance, you can send $1,000 biweekly.

How long can you go without paying your mortgage? ›

Usually, foreclosure proceedings begin after 120 days (four consecutive missed mortgage payments) of delinquency on your mortgage, but this isn't always the case. The housing market in which you live, your municipality and your lender may all impact the foreclosure timeline.

Can I get a break from paying my mortgage? ›

Forbearance is a process that can help if you're struggling to pay your mortgage. Your servicer or lender arranges for you to temporarily pause mortgage payments or make smaller payments. You still owe the full amount, and you pay back the difference later. Forbearance can help you deal with a financial hardship.

How do I get out of mortgage default? ›

Solutions For A Mortgage In Default
  1. Work Toward Mortgage Reinstatement. ...
  2. Talk With Your Lender About Forbearance Options. ...
  3. Reach Out To HUD. ...
  4. Decide On A Repayment Plan. ...
  5. Consider A Loan Modification. ...
  6. Opt For A Short Sale. ...
  7. Deed In Lieu Of Foreclosure.

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