I Have an Issue Linking Accounts | NewRetirement Help Center (2024)

NewRetirement partners with Plaid to connect to thousands of U.S. financial institutions. If you’re having trouble connecting to your bank through NewRetirement, please review the linking errors and remedies listed below. We recognize that account linking issues are frustrating for our users and will work hard to help you resolve them where possible.

How Often Do Linked Accounts Update?

When you initially connect, it may take a couple of days for balance updates to occur. Subsequently, our provider attempts to update twice daily, though not all update attempts are successful.

At this time, absent a broken link, we don't have a method for repairing or refreshing connections. We are in the process of creating a Connections page to allow for more user control. Until that time, you do have the option of deleting the connection and adding it again.

After a few days, any issues that arise usually resolve themselves. However, if you suspect that accounts haven't been updated in 3 to 5 days, please reach out to the NewRetirement team via the Planner chat.

Invalid credentials

Your institution is not recognizing either your username or password as correct. First, please verify that your credentials are working properly by logging in directly to your institution online. If your credentials are working properly, try re-entering them in the NewRetirement planner. If you're still experiencing problems, please reach out to us via the Planner chat in the lower right corner.

We currently do not support Multi-Factor Authentication for this institution, so we were unable to connect.

The type of Multi-Factor Authentication your institution uses to verify your identity is not compatible with NewRetirement. This could be a security question or a code sent to you via text message or email. Try logging into your institution's site and changing your security settings to ask security questions rather than send a code.

New username

For security reasons, our account aggregator requires accounts with new usernames to be added as new accounts (as opposed to updating credentials).

Updated bank account online settings

Financial institutions occasionally make changes to their protocols for accessing accounts online. If your bank makes such a change it may no longer be able to connect with our account aggregators, and therefore with your NewRetirement account.

Please log in to your institution's website and follow their instructions, then try to link your account again.

Some institutions will require that you log in via their main site to complete extra security steps or verify that you attempted to add your account to NewRetirement. Please log in directly to your institution and complete the steps listed. If after logging in on your bank’s website, you are unable to complete this process, please contact us via the Planner chat.

Incorrect answer to a security question

You will see this error if you have answered the security questions for your account incorrectly.

Online bank credentials not created

If you have not yet set up online account access with your financial institution, please do so first before attempting to add your bank account to NewRetirement.

Unsupported Institution

Your institution is not yet supported. You may still add your account manually. We have the ability to request that Meld add your institution, so please reach out if you would like us to make a request.

I Have an Issue Linking Accounts | NewRetirement Help Center (2024)

FAQs

I Have an Issue Linking Accounts | NewRetirement Help Center? ›

Updated bank account online settings

Can you link accounts in new retirement? ›

We've expanded our account linking capability

NewRetirement now uses several providers in our account linking flow. These are Plaid, MX, and Finicity. The system will assess availability and account linking success rates and match you to the highest quality connection for each of your accounts.

Is it safe to link retirement accounts? ›

While there's nothing inherently wrong with this, having multiple retirement accounts at different institutions can be confusing, costly, and hard to manage. The good news is you may be able to combine some of those accounts.

What is the default account in NewRetirement? ›

The Default Account is actually called "Cash" here. Please select any other account besides the "Cash" account to replace the Default Account.

Does Plaid work with Fidelity? ›

Thank you for contacting Moneydance support. Unfortunately, Fidelity no longer support Plaid.

How do you link different bank accounts? ›

Log in to your bank's website or mobile app and look for an option to “link external account” or “add external account.” You might then be prompted to “make a transfer” or “add a new account.” Provide information on the external account. Verify that the link was established correctly.

How do I combine two retirement accounts? ›

Combining 401(k) accounts: How to get started

Gather your most recent 401(k) and IRA statements. To transfer these accounts, you need statements that are less than 90 days old. Collect online rollover or transfer forms and contact information from your brokerage company or previous employer.

Is linking accounts with empower safe? ›

Empower security is robust. It never sells customer data. Your personal information is encrypted with AES-256 multilayer key management, and Empower also uses multifactor authentication to ensure your account security.

Is it safe to link accounts to Fidelity? ›

At Fidelity we put your financial wellbeing above all else, which includes ensuring the privacy and protection of your Fidelity account data. That's why we've established a secure connection that better controls how third-party websites and apps that you've authorized interact with your Fidelity accounts.

Which accounts to tap first in retirement? ›

Regular retirement income includes Social Security, a pension, an annuitized defined-contribution plan pension, and employment. Consider tapping taxable investment accounts first during retirement, followed by tax-deferred accounts, then those that are tax-free.

What are the two most common retirement accounts? ›

Both 401(k) plans and IRAs provide tax advantages to employees investing for their retirement. But a 401(k) plan is only available through an employer. Contributions are automatically deducted from the employee's paycheck. Some companies match part of employee contributions.

What is the average bank account at retirement? ›

The average retirement savings shortfall is about $48,000 per individual. As we stated earlier, research by the Federal Reserve found that the median retirement account balance in the U.S. – looking only at those who have retirement accounts – was just $87,000 in 2023.

Is it better to have one or two retirement accounts? ›

Having multiple IRAs can help you fine-tune your tax-minimization strategy and gain access to more investment choices and increased account insurance. Here are the pros of having multiple IRAs: Tax diversification: Different types of IRAs provide different tax breaks.

Is it smart to have two retirement accounts? ›

One of the biggest reasons someone might decide to have more than one IRA is to diversify their tax advantages. As we've discussed, traditional IRAs offer an upfront tax benefit, while Roth IRAs offer a tax benefit during retirement.

Should I have two separate retirement accounts? ›

Yes. There are many reasons why having more than one IRA could help you better protect or grow your retirement savings. For most people, having at least two IRAs—one traditional, one Roth—will likely have more advantages than drawbacks. But in a few circ*mstances, having a single IRA could be a better choice.

Is linking accounts to empower safe? ›

Your accounts: private and safe

We use multiple methods of authentication to make sure you are you: Strong password requirement. Security questions that only you would know. Device fingerprinting.

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