Many of complaints filed against PayPal in small claims court concern poor customer service. Regardless of the issue(s) you have with the card processing company, mostsmall claims courts require that you ask the company you’re suing (the “defendant”) to fix your problem voluntarily before you file a claim.
PayPal offers a dispute resolution page on its website. If PayPal does not agree with your point of view, then it might be time to start the small claims process by sending a demand letter.
Writing a Demand Letter
Writing a demand letter should be a simple process. You should use clear language in a few short sentences that gives your contact information (name, address, phone number, and account number), as well as describes the issue you have with PayPal. FairShake recommends sending a certified demand letter that confirms you sent the letter and that PayPal received the demand letter.
According to our most recent research, PayPal is legally based in Delaware and receives mail at this address:
PAYPAL, INC.
C/O THE CORPORATION TRUST COMPANY
CORPORATION TRUST CENTER 1209 ORANGE ST
WILMINGTON, DE 19801
