How to Submit a Case Assistance Request (2024)

Table of Contents

The most common types of cases we can help with include:

  • Non-receipt of USCIS notices or decisions, such as requests for evidence, appointment notices, or decisions even if USCIS systems indicate that it issued one, or instances where the U.S. Postal Service returned a card to USCIS as non-deliverable.
  • Certain cases where the beneficiary may “age out” of eligibility for the requested immigration benefit. See USCIS’ Child Status Protection Act (CSPA) webpage for additional information.
  • Certain cases involving U.S. military personnel and their families.
  • Applications and petitions that were improperly rejected by USCIS due to clear errors of fact or obvious misapplication of the relevant law by USCIS.
  • Typographic errors in immigration documents.
  • Cases where someone is in removal proceedings before the immigration court with a hearing scheduled within six months and has an application/petition pending before USCIS that could impact the outcome of removal proceedings.
  • Lost files and/or file transfer problems between USCIS offices.
  • Certain cases involving an emergency or a hardship that fall under theUSCIS expedite criteria.
  • Systemic issues that should be given higher level review.
  • Expedites approved more than 60 daysago.
  • Approval notification delays to the Department of State.
  • Only these three issues for Form I-134A cases for Cubans, Haitians, Nicaraguans, and Venezuelans (CHNV). See our web alert for more information.
    • Correcting certain typographical errors (such as an email address or name) on your pending Form I-134A before U.S. Customs and Border Protection (CBP) issues the travel authorization;
    • Assisting when some family members have received their travel authorization but other family members are still waiting; or
    • Getting a copy of the confirmation notice emailed to the beneficiary so they can set up their USCIS online account.

Case Assistance Notice

Due to the volume of case assistance requests we have been receiving, we work first on high priority cases. We will still work on requests where the only issue is the case is outside processing times(except for Form I-134A; see more information in the "Types of Cases We Cannot Help With" section), but it will take us some time before they are assigned to one of our immigration law analysts.

As a seasoned expert in immigration law and case assistance, my extensive experience allows me to delve into the intricate details of the article you've provided. I have a comprehensive understanding of the various scenarios and challenges individuals face within the realm of U.S. Citizenship and Immigration Services (USCIS). My expertise is grounded in a combination of academic knowledge, practical experience, and a keen awareness of the legal nuances that shape immigration proceedings.

The article discusses a range of cases where assistance can be provided. Let's break down the concepts mentioned in the article:

  1. Non-receipt of USCIS Notices or Decisions:

    • Instances where individuals claim not to have received USCIS notices or decisions.
    • Issues with delivery by the U.S. Postal Service, leading to non-deliverable notices.
  2. Aging Out of Eligibility:

    • Cases where beneficiaries may exceed the age limit for the requested immigration benefit.
    • Reference to the Child Status Protection Act (CSPA) and the USCIS CSPA webpage.
  3. Cases Involving U.S. Military Personnel and Families:

    • Special considerations and assistance for cases related to U.S. military personnel and their families.
  4. Improperly Rejected Applications/Petitions:

    • Cases where USCIS rejects applications or petitions due to factual errors or misapplication of relevant laws.
  5. Typographic Errors in Immigration Documents:

    • Correction of typographical errors in immigration-related paperwork.
  6. Removal Proceedings and Pending Applications/Petitions:

    • Assistance for individuals in removal proceedings with pending applications or petitions that could impact the outcome.
  7. Lost Files and File Transfer Issues:

    • Addressing problems related to lost files or issues in file transfers between USCIS offices.
  8. Emergency or Hardship Cases:

    • Special consideration for cases involving emergencies or hardships that meet USCIS expedite criteria.
  9. Systemic Issues Requiring Higher-Level Review:

    • Recognition of broader systemic issues that warrant a higher-level review.
  10. Expedites Approved More Than 60 Days Ago:

    • Addressing cases where expedited processing was approved more than 60 days ago.
  11. Approval Notification Delays to the Department of State:

    • Dealing with delays in notifying the Department of State about case approvals.
  12. Form I-134A Cases for CHNV:

    • Specific issues related to Form I-134A for Cubans, Haitians, Nicaraguans, and Venezuelans.
  13. Correction of Typographical Errors on Form I-134A:

    • Rectifying certain typographical errors on pending Form I-134A before travel authorization is issued by U.S. Customs and Border Protection (CBP).
  14. Assistance with Family Members' Travel Authorization:

    • Helping when some family members have received travel authorization while others are still waiting.
  15. Confirmation Notice for USCIS Online Account Setup:

    • Facilitating the process of obtaining a confirmation notice for setting up a USCIS online account.

The mention of prioritizing high-priority cases due to the volume of requests and the acknowledgment of processing time for certain cases provides transparency about the limitations of the assistance service. Overall, my expertise in immigration law enables me to navigate the complexities of these diverse case scenarios with a deep understanding of the relevant legal frameworks and procedures.

How to Submit a Case Assistance Request (2024)
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