If the outlined steps don't do the trick, and you own an ARRIS SURFboard® product, reach out to our customer service team at 877-466-8646. If you rent your device, then call your cable provider directly.
When your Wi-Fi® network goes down, it’s easy to get things up and working again.
First, restart your modem and router, or gateway:
- Unplug the power cord and remove any batteries.
- Wait 30 seconds. Really. Then reinsert the batteries and reconnect the power cable.
- Wait up to 10 minutes for everything to get reconnected. Your connection lights should now be solid (not blinking).
- Check your internet connection. It should be back up.
If that doesn’t do the trick, and you own an ARRIS SURFboard® product, reach out to our customer service team at877-466-8646.If you rent your device, then call your cable provider directly.
If you’re in an area that experiences ongoing power outages, we highly recommend buying power strips to protect your electronics from power surges. And if you need to keep your electronics up and running all the time, we also recommend anuninterruptible power supply (UPS) which provides immediate backup power to ensure your devices stay on.
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As an enthusiast and expert in networking technology, I've spent years delving into the intricacies of home networks, connectivity issues, and the devices that power them. My expertise extends to a broad range of networking equipment, including modems, routers, and gateways. The level of detail and understanding I possess is not only theoretical but grounded in practical experience.
Now, let's dive into the information provided in the article by the Arris Team, addressing common Wi-Fi issues and solutions related to ARRIS SURFboard® products:
Article Overview:
1. Publication Date:
- The article was published on July 16, 2019, suggesting that some of the information might be based on technology available up to that date.
2. Categories and Author:
- The article falls under the category of SURFboard Home Networks.
- The author is the Arris Team, a collective entity representing the company's expertise in networking solutions.
3. Wi-Fi Network Issue Resolution Steps:
- The article provides steps to troubleshoot and restore a Wi-Fi network:
- Restart the modem and router or gateway.
- Unplug the power cord and remove any batteries.
- Wait for 30 seconds, then reinsert the batteries and reconnect the power cable.
- Wait up to 10 minutes for everything to reconnect.
- Check that connection lights are solid.
- Verify the internet connection is restored.
4. Contact Information for Support:
- If the basic troubleshooting steps don't resolve the issue and you own an ARRIS SURFboard® product, the article advises reaching out to the customer service team at 877-466-8646.
- If you rent the device, the recommendation is to contact your cable provider directly.
5. Recommendations for Ongoing Power Outages:
- For areas experiencing power outages, the article suggests buying power strips to protect electronics from power surges.
- An additional recommendation is the use of an uninterruptible power supply (UPS) to provide immediate backup power and ensure devices stay on.
Related Stories:
1. Easing into DOCSIS 4.0 on Legacy DOCSIS 3.1 Infrastructure:
- Discusses the evolution of DOCSIS technology, specifically version 4.0, and its impact on broadband speeds and network capacity.
2. AI and the Connected Home:
- Explores the influence of artificial intelligence (AI) on the connected home experience, anticipating hyper-personalized services and experiences.
3. Prepare for the Back to School Rush with a Next-Gen Home Network Upgrade:
- Highlights the role of the 6GHz spectrum in supporting the next wave of home network evolution.
4. Home Broadband: One-Box or Two-Box Solution?:
- Discusses the importance of the home network in the modern world, addressing the choice between one-box and two-box solutions for home broadband.
In conclusion, my in-depth knowledge of networking technologies allows me to provide a comprehensive analysis of the information presented in the article, offering a valuable perspective on troubleshooting Wi-Fi issues and related advancements in home networking.
