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Dave Jorgenson
I want to add a cleaning fee and a pet fee. Flat rate, per stay.
Where do I find the option?
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Sharonpowney 3 years ago
Just have a search on Help for Cleaning fee and it will give you all the detail
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Dave Jorgenson 3 years ago
I have searched my dashboard without effect. Conversations about this subject do not fit my particular problem, although I have ineffectively commented on another post as well.
To review: Booking.com seems to advise building the cleaning fee into the base price. The problem with this theory is that it artificially jacks up the base price in the preview ad for our hotel, and since our cleaning fee is per visit not per day, it also corrupts the cost to the visitor depending on how many days they chose to stay. I might be able to wrap my head around this and find an average rate that overcharges some people and undercharges others, but it doesn't address the fact that it deters visitors from selecting my hotel due to the increased base price.
THAT is not even my main problem since, my other booking platform DOES offer adding a cleaning fee(In this case a temporary covid cleaning fee), and my Booking.com prices are automaticallymapped from my other booking platform.(locking me out from being able to adjust the price)
When I asked for direction, myother platform advises me that although my room prices are mapped, additional fees are not, and I need to add them back at the Booking.com side.
Since my prices are effectively 'locked' by the mapping process, I need Booking.com to provide me with a way to "add a fee". Otherwise I will have to cancel my listing on Booking.com until after the planet is vaccinated.
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Sharonpowney 3 years ago
You have posted this on the partner forum so only able to advise based on our personal experience. I use a Promotion and discount for multiple nights so that the cleaning and laundry is less for those staying longer but probably doesn't help you if you prices are mapped. Worth asking the booking.com help team by using Inbox icon on Extranet. If you need to close temporarily you can easily do a Bulk update to Close for specific dates in Rates and Calendar.
BrookAve 3 years ago
How do I make changes to service charges and cleaning fees?
To make changes to service charges, cleaning fees and other additional services, follow the steps below:
- Go to the 'Property' tab.
- You can make adjustments to the fees in the Policies page, then
UnderAdditional fees & charges you choose Per Stay. - You can select ‘Cleaning fee’ to create a new charge.
- Click 'Save' at the bottom of the page when you’re done.
Kind Regards
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Janusz malczewski 2 years ago
Properties, then Policies, then Additional Fees
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BrookAve 2 years ago
not sure why you feel the need to repeat what Ialready said , you do know this is text and they can read it more than once,lol
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Janusz malczewski 2 years ago
you said "Additional fees & charges you choose Per Stay" and that's incorrect. it is "policies" and thanks to your help i was able to get it to work. just trying to help out :-)
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Shaun Honig 1 year ago
Hi do you hit included in rate or not included in rate ?
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Rik De Peuter 1 year ago
Do you know if there's a way to set a different cleaning fee for different rooms?
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BrookAve 1 year ago
No because that's not a thing nor should it be.
That's one of the most ludicrous things I have seen posted on here.
Next you'll be asking how can I charge a reservation for using the toilet based on how many times they use it
🤦♂️😆
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Dave Jorgenson 3 years ago
Thanks for the advice. However, on my extranet when I navigate to 'Additional Fees & Charges' it only displays the option 'Do your guests pay a damage deposit' YES/NO. and there is no button or opportunity to actually add an additional fee. There is no other opportunity on our Policies tab to address this. However, I will access the Booking.com internal inbox as suggested.
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Shaun Honig 1 year ago
Hey Guys,
When I put a cleaning charge in additional fees and charges do I hit already included or not already included ? Because it’s not charging the guest a fee atm on not included in rate. Also the additional charge per person after 4 guests isn’t being charged also but it’s in there. New to booking.com. Thanks Shaun
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BrookAve 1 year ago
- No such thing as per person, its per reservation.
- Not included, when it's additional,
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Shaun Honig 1 year ago
Thanks for the reply. So it needs to be not included and does the guest see it as a cleaning charge ? I don’t see it in the price layout that the guest gets. Also I don’t see the extra person charge on there either. Any ideas why ?
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Maciej Mazij 1 year ago
Hello,
I do not have theAdditional fees & charges you choose Per Stay in the Policies. What do now?
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Kendel Inverarity 1 year ago
Hi. New to Booking. com. I created within the Property/Policies/Additional Fees & Charges/Edit and added a cleaning fee per stay. I shows as saved in the system but the fee is not being charged to the guest. Am I meant to then invoice guests separately?
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Suzanne Duncan 1 year ago
hi
cleaning fee is not explained properly , i have set up a cleaning fee and its not already part of the room price so have selected its not included in price , but nowhere on guests listing does it state this cleaning fee , and we dont get cleaning fee . what am i doing wrong?
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Francis 1 year ago
I have the same issue Suzanne, if anyone can shed light on this I'd be grateful.
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edvin hadziahmetovic 10 months ago
it is not possible to get money for cleaning through booking.com . if you select NO then the guest does not have to pay. If you choose the YES option, Booking will indicate this, but you should collect the money in cash. It is not nice. So, there is no solution.
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nayeem syed 6 months ago
actually if you select its not part of the room price, it will get added in to the booking separately and the price will be charged to the guest. so just be sure to choose 'no' and it should be all good.
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William Brown 4 months ago
This works.
