How Marriott Got To The Top Of The Hotel Industry By Focusing On Employee Health And Wellness (2024)

More From Forbes

20 Labor Market Trends To Watch For In 2024","scope":{"topStory":{"index":1,"title":"20 Labor Market Trends To Watch For In 2024","image":"https://specials-images.forbesimg.com/imageserve/60ad4d477b5c010e017f4a3f/290x0.jpg","isHappeningNowArticle":false,"date":{"monthDayYear":"Jan 3, 2024","hourMinute":"01:15","amPm":"pm","isEDT":false,"unformattedDate":1704305700000},"uri":"https://www.forbes.com/sites/forbeshumanresourcescouncil/2024/01/03/20-labor-market-trends-to-watch-for-in-2024/"}},"id":"68q5nbicmpeg00"},{"textContent":"

Coaching High Performers To Expand Their Comfort Zone","scope":{"topStory":{"index":2,"title":"Coaching High Performers To Expand Their Comfort Zone","image":"https://specials-images.forbesimg.com/imageserve/642d91c81521fef9dfa0088e/290x0.jpg","isHappeningNowArticle":false,"date":{"monthDayYear":"Jan 3, 2024","hourMinute":"09:30","amPm":"am","isEDT":false,"unformattedDate":1704292200000},"uri":"https://www.forbes.com/sites/forbescoachescouncil/2024/01/03/coaching-high-performers-to-expand-their-comfort-zone/"}},"id":"2mkb13o2qfqc00"},{"textContent":"

Making The Leap From Executive Leader To Board Member","scope":{"topStory":{"index":3,"title":"Making The Leap From Executive Leader To Board Member","image":"https://specials-images.forbesimg.com/imageserve/63c6a466c04a9b1e02766ebe/290x0.jpg","isHappeningNowArticle":false,"date":{"monthDayYear":"Jan 3, 2024","hourMinute":"09:00","amPm":"am","isEDT":false,"unformattedDate":1704290400000},"uri":"https://www.forbes.com/sites/forbescoachescouncil/2024/01/03/making-the-leap-from-executive-leader-to-board-member/"}},"id":"dpiaka74i2gg00"},{"textContent":"

Unlocking Leadership Potential: 11 Ways Business Coaches Measure Their Clients' Progress","scope":{"topStory":{"index":4,"title":"Unlocking Leadership Potential: 11 Ways Business Coaches Measure Their Clients' Progress","image":"https://specials-images.forbesimg.com/imageserve/65948e3e34e69eb84f1fe1f0/290x0.jpg","isHappeningNowArticle":false,"date":{"monthDayYear":"Jan 3, 2024","hourMinute":"08:15","amPm":"am","isEDT":false,"unformattedDate":1704287700000},"uri":"https://www.forbes.com/sites/forbescoachescouncil/2024/01/03/unlocking-leadership-potential-11-ways-business-coaches-measure-their-clients-progress/"}},"id":"hho62jfo7fhk0"},{"textContent":"

14 Expert Approaches To Negotiating Hybrid Work","scope":{"topStory":{"index":5,"title":"14 Expert Approaches To Negotiating Hybrid Work","image":"https://specials-images.forbesimg.com/imageserve/63b4332b4c5b57af1795e412/290x0.jpg","isHappeningNowArticle":false,"date":{"monthDayYear":"Jan 3, 2024","hourMinute":"08:15","amPm":"am","isEDT":false,"unformattedDate":1704287700000},"uri":"https://www.forbes.com/sites/forbeshumanresourcescouncil/2024/01/03/14-expert-approaches-to-negotiating-hybrid-work/"}},"id":"7n35kj93a0j400"},{"textContent":"

Advice For Managers: Creating An Inclusive Workplace For All","scope":{"topStory":{"index":6,"title":"Advice For Managers: Creating An Inclusive Workplace For All","image":"https://specials-images.forbesimg.com/imageserve/659441d3e69636df244debcc/290x0.jpg","isHappeningNowArticle":false,"date":{"monthDayYear":"Jan 3, 2024","hourMinute":"07:30","amPm":"am","isEDT":false,"unformattedDate":1704285000000},"uri":"https://www.forbes.com/sites/forbesagencycouncil/2024/01/03/advice-for-managers-creating-an-inclusive-workplace-for-all/"}},"id":"eied59qh0ai800"},{"textContent":"

How To Harness AI For Influencer Marketing","scope":{"topStory":{"index":7,"title":"How To Harness AI For Influencer Marketing","image":"https://specials-images.forbesimg.com/imageserve/65943b0ec8227f4c7bba4a82/290x0.jpg","isHappeningNowArticle":false,"date":{"monthDayYear":"Jan 3, 2024","hourMinute":"07:15","amPm":"am","isEDT":false,"unformattedDate":1704284100000},"uri":"https://www.forbes.com/sites/forbesagencycouncil/2024/01/03/how-to-harness-ai-for-influencer-marketing/"}},"id":"c7j9d7r685c000"},{"textContent":"

AI And The Human Connection: Why Marketing Needs Both To Succeed","scope":{"topStory":{"index":8,"title":"AI And The Human Connection: Why Marketing Needs Both To Succeed","image":"https://specials-images.forbesimg.com/imageserve/6594824f3a52f95587a36efe/290x0.jpg","isHappeningNowArticle":false,"date":{"monthDayYear":"Jan 3, 2024","hourMinute":"07:15","amPm":"am","isEDT":false,"unformattedDate":1704284100000},"uri":"https://www.forbes.com/sites/forbescommunicationscouncil/2024/01/03/ai-and-the-human-connection-why-marketing-needs-both-to-succeed/"}},"id":"c08c3q3ajia800"}],"breakpoints":[{"breakpoint":"@media all and (max-width: 767px)","config":{"enabled":false}},{"breakpoint":"@media all and (max-width: 768px)","config":{"inView":2,"slidesToScroll":1}},{"breakpoint":"@media all and (min-width: 1681px)","config":{"inView":6}}]};

How Marriott Got To The Top Of The Hotel Industry By Focusing On Employee Health And Wellness (2024)

FAQs

How Marriott Got To The Top Of The Hotel Industry By Focusing On Employee Health And Wellness? ›

Marriott was founded on the principles that if you take care of employees, they will in turn, take care of customers; employees feeling good about themselves will be inspired to serve others. It is this belief that is utilized for business effectiveness.

How did Marriott gain competitive advantage? ›

Marriott built its brand on offering consistent high-quality accommodations and amenities. From luxury brands like The Ritz-Carlton to mid-range options like the Marriott Courtyard, Marriott provides its high-quality service to a wide variety of travelers at various price points.

How does Marriott take care of employees? ›

Health & Medical Benefits
  • Medical. For US-based associates, Marriott offers a choice of medical plans at different price points. ...
  • Dental. ...
  • Vision. ...
  • Paid Leave. ...
  • TakeCare Wellness. ...
  • Associate Resource Groups. ...
  • Employee Assistance Program. ...
  • meQuilibrium.
Feb 17, 2023

What are 3 things you think makes Marriott International different from other employers? ›

Company Culture at Marriott International

When you join the company, you are made to feel welcome. Management is competent at running the business. Management is honest and ethical in its business practices. I am able to take time off from work when I think it's necessary.

What is Marriott employee retention strategy? ›

Marriott uses professional development to attract and retain great staff. They offer training and development opportunities at all levels. These programs include role-specific training, plus broader development relevant to positions higher in the company.

What made Marriott successful? ›

The company that began as a nine-seat A&W root beer stand is recognized today as a top employer and for its superior business operations, which it conducts based on five core values: put people first, pursue excellence, embrace change, act with integrity, and serve our world.

What makes Marriott successful? ›

Commitment To Diverse Ownership

We believe having a diverse ownership base (1,700+ hotels currently under diverse ownership) that mirrors and understands the needs of our global customer makes us a smarter and more innovative company.

What are the 4 pillars of Marriott? ›

Our core values make us who we are. As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity and serving our world.

What is the 15 5 rule at Marriott? ›

The 15/5 rule at Marriott teaches employees to make eye contact and smile at customers when they are within 15 feet and to give a verbal greeting when customers are within 5 feet.

Why is Marriott one of the best companies to work for? ›

As global travel continues to remain strong, Marriott added over 200,000 associates around the world in the past year. The company continues to invest in and grow its workforce in 2023 by offering competitive benefits, flexible scheduling, an increased retirement savings plan match, discounted travel, and more.

What sets Marriott apart from other hotels? ›

Marriott has some distinctive offerings that make the Marriott Bonvoy program unique.
  • An extensive portfolio of properties. ...
  • The Points Advance program. ...
  • The PointSavers program. ...
  • Earn a fifth night free when booking with Bonvoy points. ...
  • Earn points when dining out.
Sep 11, 2023

Why do Marriott employees love? ›

I think it all goes back to Mr. Marriott's famous quote: “If we treat our employees right, they will treat the customers right, then the customer will come back.” Putting People First is what makes Marriott exclusive. There is a sense of belonging, and you feel like a family.

Who is Marriott's main competitor? ›

Marriott competitors include Hyatt, Four Seasons Hotels and Resorts, Carlson, Hilton and Wyndham Worldwide Corp.

What are the 4 pillars of employee retention? ›

Four Pillars to Attracting and Retaining Ideal Employees
  • Pillar #1 Shared Core Values.
  • Pillar #2 Everyone is a Leader.
  • Pillar #3 Transcendent Organizational Purpose.
  • Pillar #4 Performance Excellence.

What is the top priority for employee retention? ›

Retaining employees is the No. 1 priority for both operations in 2023 (51%) and HR (66%), continuing a gradual trend from 2022. For Operations, retention is slightly ahead of priority #2, which is revenue or sales growth (47%).

What are the three pillars of employee retention? ›

The three R's—Respect, Recognition, and Reward—are more than just concepts; they're the pillars on which successful businesses are built. By implementing this simple framework and principles, you can ensure that you will be creating a workplace culture that not only retains, but attracts, the top talent.

Does Marriott have a competitive advantage? ›

The competitive advantage of our MxM topline organization is the synergy between the Sales, Revenue Management and Marketing associates that creates and executes a MxM hotel's revenue strategy.

What is the competitive strategy of Marriott? ›

Marriott International leads in the luxury category with a competitive advantage over other hotel chains by offering numerous luxury brand options. These luxury brands provide premium experiences and top-notch amenities, attracting high-end travelers seeking exceptional service and accommodations.

How is competitive advantage gained? ›

To build a competitive advantage, a company can use one of three main methods: Cost: Provide offerings at the lowest price. Differentiation: Provide offerings that are superior in quality, service, or features. Specialization: Provide offerings narrowly tailored to a focused market1.

How can hotels gain competitive advantage? ›

15 Ways to Hone a Hotel Competitive Advantage Strategy
  1. #1. Analyze Your Hotel Business. ...
  2. #2. Monitor Your Competitors. ...
  3. #3. Provide Stand-Out Services. ...
  4. #4. Offer an Experiential Getaway. ...
  5. #5. Elevate Your Hotel Through Brand Building. ...
  6. #6. Create Value-Added Experience. ...
  7. #7. Cater to International Travelers. ...
  8. #8.
Aug 17, 2023

Top Articles
Latest Posts
Article information

Author: Maia Crooks Jr

Last Updated:

Views: 6420

Rating: 4.2 / 5 (43 voted)

Reviews: 82% of readers found this page helpful

Author information

Name: Maia Crooks Jr

Birthday: 1997-09-21

Address: 93119 Joseph Street, Peggyfurt, NC 11582

Phone: +2983088926881

Job: Principal Design Liaison

Hobby: Web surfing, Skiing, role-playing games, Sketching, Polo, Sewing, Genealogy

Introduction: My name is Maia Crooks Jr, I am a homely, joyous, shiny, successful, hilarious, thoughtful, joyous person who loves writing and wants to share my knowledge and understanding with you.