We employ the most sophisticated technologies and best practices available to make sure your sensitive information and accounts are well protected online, over the phone, and in person.
Protecting your digital interactions
Strong username and password requirements
We prompt you to create a unique username and password when you first access your account. Learn more about updating your password
Extra login security using multi–factor authentication (MFA)
To keep your accounts safer, we offer MFA as an extra layer of security that can be added to your account to restrict someone from logging in — even if they have access to your username and password. Find out more about MFA and how it works
Secure email
Send our associates secure, encrypted messages about your accounts once you're logged in to Fidelity.com. Send us a secure messageLog In Required
Note: Never send information regarding your accounts unless it's through this secure channel—and we'll never ask for confidential data like account numbers, usernames, or passwords via email.
Security alert texts
We've enabled email, text, and online notifications for certain transactions to inform you in real time about events that can have a security or fraud impact on your Fidelity accounts. Please make sure your contact information is up to date by visiting your ProfileLog In Required so you don't miss any important communications.
Protecting your phone interactions
Fidelity MyVoice®
Our voice recognition technology ensures that your calls are more convenient and secure, with no need to enter PINs or passwords. Learn more about Fidelity MyVoice®
Protecting you at our offices
Customer verification, restricted customer data access, and fraud detection
No matter where you visit us, we always verify your identity before allowing access to your accounts. Employees only see your data on a "need-to-know" basis, and we monitor all transactions for suspicious or unusual behavior. For your health safety, we also offer contactless verification options.
Security at our branches and offices
We vigilantly monitor all work areas in order to prevent theft or unauthorized use of your sensitive information. In addition, authorized personnel can only enter work areas through use of a security badge.
Employee education
We make sure that our employees know and adhere to our security policies. We require periodic training for all personnel, and those who work directly with customers receive extra training on the latest methods used by criminals to perpetrate identity theft.
