How do I report discrimination to Airbnb? (2024)

FAQs

How do I report discrimination from an Airbnb host? ›

To report an in-person incident, or to send a detailed report, contact us. Please provide specific details and identify the person you believe has violated the nondiscrimination policy. Note: In an emergency, or if your personal safety is threatened, contact local police or emergency services immediately.

Airbnb provides a Neighborhood Support platform for concerned neighbors that allows them to report any issues online whether it is from excessive noise, parties, uneasy personal safety, etc. If the neighbor reports your Airbnb listing, Airbnb will then evaluate the situation and contact the host of the listing.

Contact Airbnb Customer Service

Contact us by email, chat, or phone at 1-844-234-2500.

Airbnb hosts may not: Decline a booking based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status. Impose any different terms or conditions based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.

Host liability insurance covers you if you're found legally responsible for: Bodily injury to a guest (or others) Damage to or theft of property belonging to a guest (or others) Damage caused by a guest (or others) to common areas, like building lobbies and nearby properties.

Airbnb is addressing two huge complaints: Hidden fees and chores.

Some of the most vocal grievances center on cleaning fees. In the US, only 15 percent of Airbnb listings don't have cleaning fees, and a NerdWallet analysis found that cleaning fees now make up about a quarter of the total price guests pay.

If a neighbor reports a listing to Airbnb this way, Airbnb will review the issue and get in touch with the hosts of the Airbnb listings. They will also do a follow-up investigation and report back to the neighbor if needed.

Submit a request to your Host: you'll describe the issue, provide photos if you can, and let the Host know how you'd like to resolve it. It's important to get help within 24 hours of noticing the issue. Otherwise, your refund amount might be affected.

Can you complain to Airbnb and get a refund? ›

Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don't agree to the amount within 72 hours, reach out to us for help mediating.

According to Airbnb's policies: Hosts should not enter the guest's rental space without the consent of the guest. There are exceptions in the case of an emergency.

(844) 234-2500

Airbnb / Customer service

Your options include asking them to fix the issue, requesting a refund of the cleaning fee or requesting to cancel for a full refund. The host has one hour to reply to your request. If they decline or are unresponsive, then ask Airbnb customer service to help resolve the situation.

Get help from Airbnb

If your Host is unable to resolve the issue, doesn't respond at all, or declines your refund request, just let us know, click or tap Get Help from the reservation page. Someone from our team will step in to help resolve the issue.

Someone from our team will step in to help resolve the issue. If we find it's an issue that's supported by AirCover for guests, we'll help you find a similar place, depending on availability at comparable pricing. If a similar place isn't available or you'd prefer not to rebook, we'll give you a full or partial refund.

A lawsuit against an Airbnb host is generally considered a tort claim that hinges on the concept of negligence. To win a case, an injured guest must prove the property host, or Airbnb was aware of unsafe conditions but acted carelessly or without reason.