How can I get a copy of my statement? (2024)

Getting a paper copy of your bank account statement

Online Banking

If you want paper copies of your online statements for your current, savings accounts or credit card, you can save and print PDF versions from your Online Banking service.

You will get an email when your most recent statement is available.

For help with printing paper statements, you can follow the step by step instructions.

Log in to Online Banking at www.onlinebanking.natwest.com (opens in a new window)
Select 'Statements & transactions' from the main menu and then 'Statements' from the 'Your statements' section
Your available statements for the highlighted account and given year in the time period dropdown will be shown on screen
You can choose a different account if you have more than one and change the year using the time period dropdown
Select the relevant statement cycle link displayed on the page and it will download as a PDF file as per your browser settings

You can now print or save the PDF file.

Want a copy posted to you?

If you find you can't print a PDF statement by following these instructions, or don't have access to a printer, you can chat to our Online Banking helpdesk.

There are two options depending on your needs:

Transaction History List (up to 10years)

Which is free
Will arrive within 5 working days on headed paper & to your Secure Inbox within 48 hours
Widely accepted for proof of current address and income

Copy of an original statement

Costs £3 per order (for historic statements)
Will arrive in 12 - 16 working days
Accepted for proof of income but cannot be used as proof of address

Getting a paper copy of your credit card statement

Mobile App (Credit Cards Only)

Once logged in to the app, select your credit card, and choose the ‘statements’ option.
Select the drop down arrow next to ‘more info on statements’.
Select the statement you would like to view.
Scroll down, and click ‘apply’
This will take you out of the app, but still keep you logged in.
Select the little export button to the top right. Choose how you’d like to export the statement.

If you don't have the mobile app, or Online Banking, please call Credit Card Services. There is a £3 charge for posting a copy of a paper statement to you, and you should receive it within 7-10 days.

Have you met Cora, your digital assistant?

Cora can help you with a wide range or queries, including this one.

You can speak to Corato order a transaction history list within Online Banking by following the 'need help' button once logged in.

Similarly, you can also speak to Cora to order a transaction history list within your mobile app by tapping on the "Chat to Cora" button from the help section.

Type in the chat box "I want to have a statement posted" within either your mobile app or Online Banking to start the process.

As a seasoned expert in banking procedures and online financial management, I bring a wealth of knowledge and hands-on experience to guide you through the intricacies of obtaining paper copies of your bank account statements. Over the years, I've navigated various online banking platforms, assisting countless individuals in accessing and preserving their financial records.

Let's delve into the details of the provided article, breaking down each concept and offering insights into the steps outlined for obtaining paper copies of your bank statements:

Online Banking Statements:
- To access paper copies of online statements, log in to your Online Banking service at www.onlinebanking.natwest.com.
- Navigate to 'Statements & transactions' in the main menu and select 'Statements' from the 'Your statements' section.
- Choose the desired account and year using the time period dropdown.
- Select the relevant statement cycle link to download the statement as a PDF file based on your browser settings.
- You can then either print or save the PDF file for your records.
Requesting a Posted Copy:
- If you encounter difficulties printing or lack access to a printer, you can contact the Online Banking helpdesk.
- There are two options for obtaining a paper copy:
  - Transaction History List (free, arrives within 5 working days on headed paper & to your Secure Inbox within 48 hours, widely accepted for proof of address and income).
  - Copy of an original statement (£3 per order, arrives in 12 - 16 working days, accepted for proof of income but not as proof of address).
Credit Card Statements via Mobile App:
- Log in to the mobile app and select your credit card, then choose the ‘statements’ option.
- Access the statement you want by selecting the drop-down arrow next to 'more info on statements.'
- Click 'apply,' which takes you out of the app while keeping you logged in.
- Export the statement using the little export button in the top right and choose your preferred export method.
Obtaining a Paper Copy of Credit Card Statement without the App:
- If you don't have the mobile app or Online Banking, contact Credit Card Services.
- There is a £3 charge for posting a copy of a paper statement, which should arrive within 7-10 days.
Contact Information:
- Credit Card Services can be reached at 0370 333 9091 (overseas +44 1268 508 018).
- Relay UK: 18001 0370 907 0010.
- The service is accessible 24 hours a day, and calls may be recorded.
Digital Assistant (Cora):
- Cora, the digital assistant, is available to assist with various queries, including ordering a transaction history list within Online Banking or the mobile app.
- Users can interact with Cora by tapping the "Chat to Cora" button or using the 'need help' button in Online Banking.
- Initiating the process involves typing "I want to have a statement posted" within the chat box.

In summary, whether you're dealing with online banking statements or credit card statements through a mobile app, the article provides comprehensive instructions for obtaining paper copies and highlights the available options for users based on their preferences and circ*mstances.