I can honestly say I have never experienced a better implementation and customer service team than Lane Health in my many years working with outside benefit vendors.
— HR leader in the manufacturing industry, Nov. 2022
To say that I am satisfied is an understatement. Your Advocate is a true pleasure to deal with on the phone. Better still, she made me laugh TWICE in a very brief conversation. I feel like calling back now, just to say hello, and see if I get another chuckle or two...
– Satisfied Member, Nov. 2022
Arturo was incredibly polite and helpful. He answered every single question I had and his demeanor was unusually kind (in a good way). Companies rarely succeed in making such a positive first impression, and this one was all due to Arturo. Bravo and thank you.
— Satisfied Member, May 2022
I am blown away with Lane Health’s customer service team. Not only are they responsive, they take the time to listen, and help our employees better understand their options related to their HSA’s FSA’s etc. On the employer side, Lane Health stays in close communication with my HR team and is open/flexible to making things as easy as possible on us … Our employees are in good hands with Lane Health, and we look forward to a long relationship.
— HR leader in the digital advertising industry
You all make it look easy and we are so appreciative of the work you have all put in to make the employee experience a positive one. Love hearing when things work the way we plan and the “above and beyond” consistent feedback. Looking forward to 2023.
— Benefits & HR leader in the financial services industry
With our last administrator, my inbox was inundated with problems; with Lane Health, it’s been silence. Your client team is so good that you should be training our other vendors.
— HR leader in the manufacturing industry
I appreciate the help, thoroughness and knowledge working with Jake and Scott ... and look forward to continuing to build our relationship not only with these gentlemen but with the whole Lane Health family! I hear nothing but good and positive feedback about Lane Health and how the team helps out our employees. Thank you everyone that is a part of Lane and for making the experience nothing but amazing!
— HR leader in the building distribution industry
Lane Health Team—Thank you so much for all of your hard work in getting this HSA plan set up for us! You have made this process very easy and well organized. Your team has been absolutely fantastic to partner with!
— HR leader in the engineering industry
Muchas Gracias! 😊 I LOVE working with you guys. We absolutely love the quality of service and care you all provide. It is truly appreciated. — client
I just want to share with you again that support at Lane Health is fantastic. I think this is the fourth time that I have been in contact with them and every time they been quick to respond, answer questions, and handle a request. — member
OMG I love it!! Very impressed with Lane Health!! Glad we are partners. — broker
Eric was very helpful and went the extra mile to find out why I was having difficultly in entering my contingent beneficiaries; he was then able to instruct me on how to enter them. He also made sure everything else checked out okay on my account. — member
Both times I have reached out to Lane Health, your employees have responded QUICKLY! And efficiently! Thank you so much!! — member
Excellent service. Quick response and I was able to get into the system with no problem. Thank you! — member
Excellent. Eric was very knowledgeable and answered all my questions. I was connected quickly and able to speak with a “Live” person which is a breath of fresh air. Thanks again. — member
Arturo was very professional and helpful and called me back after conferring with a co-worker to confirm the answer. Very impressive! — member
I was lucky to get Tyler to take my call. He was able to get me set up in a very short time and I am extremely appreciative of how he handled and got the job done!! — member
I am new to this company and was trying to transfer my funds from another company and had issues signing up. Tyler was quick to respond and helped me out. Thank you for the help! — member
Very impressed with Lane Health!! Glad we are partners. — client
Eric was very professional, understood the issue, had his notes from our last conversation at hand. Very good transaction. — broker
Exceptional support, went above and beyond! After helping with a password reset, Tyler stayed on to help me transfer my old HSA over and talked me through all the steps. Thank you!!!! — member
Arturo responded to my request very quickly and took care of the issue and even let me know how to fix it going forward. — member
What I like is that I called the night before but did not leave a messages, they called the next morning stating they had a missed call from my number. They were very pleasant and helpful. — member
Tyler was patient, pleasant and resolved the issue. What more can a girl want? Thanks, Tyler — member
Eric, thank you for your excellent service today! Good service is hard to come by nowadays, but you Sir, were great! — member
Tyler provided me with the right information quickly and has a positive demeanor which is a great asset when calling into call centers. — member
Arturo was very helpful. Great communication and knowledge and again, helpful! Thank you Art! — member
Eric was pleasant and VERY helpful with my needs and concerns I had. I’m new to Lane health and I hope all the representative’s are as helpful as him! — member
Arturo was so helpful. He called me back this morning to let me know my address has been changed (there was a hiccup with the transition from ADP) but he took care of it and is sending my cards to my new home. I do appreciate his extra efforts! Give him a gold star! 😎 — member
Not only was I surprised that a person answered my call. I was very pleased at how easy and painless it was to rectify my issue. Tyler was efficient, patient and knowledgeable of my concerns and needs. Looking forward to the future with Lane Health. — member
Arturo placed a follow-up call after hours on a holiday to confirm when HSA deposits may be available. I appreciated the information and the timeliness of it. — member
Calling to activate card, no answer. Received an unexpected call back after hours to follow up on my missed call. THAT IS A REALLY GREAT START!! — member
I am big on customer support as that’s part of my job so to be called back when I didn’t even leave a message is huge. Great work by your team!! — member
Good morning Eric. I used the card for a purchase yesterday and all is good. Thanks for your help with this. I appreciate how you took care of this so fast! Great customer service!
Tyler Gambill was WONDERFUL!!!! Worth his weight in gold. — member
I love how my info is automatically pulled up when I call in. So cool how they already know who I am when I call. — member
Tyler was very helpful!! He was patient listening to me complain…. thanks Tyler! — member
I’m so glad Eric called me and followed thru. He mentioned he will email or call me of what he finds out and he did. That’s great service as people usually don’t follow thru. — member
My call was answered quickly, no waiting, and Eric gave me the answer I was looking for! — member
Amazing job! They called me back and answered my questions promptly. — member
Rep did not have answer immediately, but was happy when he replied back with an answer, most organizations do not call back when they say they will. His answer was complete, gave me all information I needed. — member
Waiting on hold for only a minute is always a good start. All my questions were answered. A+! — member
Thank you soooo much for the fast, professional services! Great to hear a live person on the other end.. LOVE that service. — member
Very satisfied. We got done with what I called for in under 5 mins. Thank You!! — member
Eric is awesome. He took his time to answer my question and he is super helpful to help customers navigate this ever-changing environment. — member
Very satisfied with the service. I was able to speak to an agent in seconds, and Eric helped answer my questions in minutes. Very rare these days to get an actual person on the other end when calling for help, so very much appreciate it! — member
I received first class support from Tyler. Thanks Tyler!! — member
The service was extremely fast. I really appreciate the options as well, but mostly his willingness to take care of the matter for me. — member
Forgot his name, the rep I talked with was extremely helpful. This has been the case every time I have called. Thank you! — member
