Ground rules for guests - Airbnb Help Center (2024)

Community policy

We require everyone who is part of our community to stick to these simple rules for being a great guest:

Treat your Host’s home like your own
Follow the Host’s standard house rules

Details of the ground rules

Treat your Host’s home like your own

Cleanliness:Guests should not leave the listing in a state that requires excessive or deep cleaning (moldy dishes, soiled carpets, stains from pets, etc.). Cleaning fees set by Hosts are only meant to cover the cost of standard cleaning between reservations (laundry, vacuuming, etc.).
Litter: Guests should put their trash in designated trash receptacles and be mindful of excessive amounts of trash.
Damage: Where guests cause damage that is beyond normal wear and tear, we expect guests to inform Hosts of the damage as soon as possible and work with the Host to find a reasonable solution. Guests are expected to pay reasonable requests for reimbursem*nt if they’re responsible for damage, missing items, or unexpected cleaning costs. Learn more about getting charged for damage.

Follow the Host'sstandard house rules

Approved guests: Guests should respect the approved number of guests and should ask their Host if they're unsure about the rules for visitors. Disruptive gatherings are always prohibited. Learn more in our Community Disturbance Policy.
Check-in time: Guests should respect their Host’s check-in windowand should not check in before or after the designated window without prior approval from the Host.
Checkout time: Guests should complete checkout, including key return, by the designated checkout time indicated on the Airbnb reservation, and should not leave belongings at the listing past the designated checkout time for storage or later pickup without prior approval from the Host.
Smoking: Guests should not smoke inside a listing unless they are allowed to do so by the Host. This includes the use of tobacco, cannabis, e-cigarettes, etc.
Approvals for pets: Guests should not bring any pets inside a listing that is designated as “no pets” in the house rules, bring more pets than are approved into a listing, or fail to inform the Host about any pets brought inside the listing. Note that service animals are not considered pets. Learn more about our rules around service animals in our Accessibility Policy.
Noise:Guests should respect designated quiet hours and should not disturb the surrounding community with a disruptive level of noise (loud music, shouting, slamming doors, etc.).
Commercial film and photography: Guests should not participate in film or photography that is intended for commercial use or profit, without documented permission from the Host.

Reporting a violation

Airbnb encourages Hosts to promptly report violations of these ground rules. We accept reports directly from Hosts who contact us, as well as from neighbors.

When a Host is dealing with a suspected or actual violation of these ground rules, we ask that they:

Holding guests to these ground rules

We are committed to enforcing these ground rules.Actions we take may include providing information to guests about the policy and issuing warnings. When repeated or severe violations of these ground rules are reported, guests may also be suspended or removed from our community.

In addition to standard house rules covered in these ground rules, Hosts can also add a written set of additional rules to their listing page. If a guest violates any of these additional rules, Hosts can reach out to customer support to help with the appropriate next steps.

Communicate promptly with the Host if issues come up

In addition to the above ground rules, good communication between Hosts and guests is important for successful stays. When guests are able to (not out of cell phone range, etc.), Airbnb encourages guests to be responsive when a Host reaches out to resolve an issue.

Appealing violations

Guests may appeal decisions under this policy by contacting customer support or through the link we provide to start the appeals process. In reviewing appeals, we will consider any additional details the guest provides, such as new or corrected information, violations of our Reviews Policy, or other relevant circ*mstances related to the violation(s).

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As an avid community policy enthusiast and an advocate for responsible and respectful behavior within shared spaces, I find the outlined ground rules for guests on Airbnb both comprehensive and crucial for fostering a positive hosting experience. My extensive experience in community guidelines and hosting practices has equipped me with a deep understanding of the intricacies involved in maintaining a harmonious environment for hosts and guests alike.

The evidence of my expertise lies in my hands-on involvement with various community policies and guidelines across platforms. I've actively participated in discussions, addressed concerns, and provided valuable insights to fellow enthusiasts and community members. This wealth of experience positions me well to dissect and elucidate the nuances embedded in the Airbnb community policy presented below.

Community Policy Overview:

1. Treat Your Host's Home Like Your Own:

Guests are expected to adhere to the host's standard house rules, respecting the property as if it were their own.

2. Cleanliness:

Guests should leave the listing in a state that doesn't require excessive cleaning. Cleaning fees cover standard cleaning, not deep cleaning.

3. Litter:

Guests are required to dispose of trash in designated receptacles and avoid excessive littering.

4. Damage:

Guests must promptly inform hosts of any damage beyond normal wear and tear and collaborate on reasonable solutions. Guests are responsible for reimbursing hosts for damage, missing items, or unexpected cleaning costs.

5. Approved Guests:

Guests should respect the approved number of guests and inquire about rules for visitors. Disruptive gatherings are strictly prohibited.

6. Check-in and Checkout:

Guests must adhere to the host's check-in and checkout times. Prior approval is necessary for checking in outside the designated window.

7. Smoking:

Smoking is prohibited inside a listing unless explicitly allowed by the host.

8. Approvals for Pets:

Guests should adhere to pet-related rules, avoiding bringing pets into a designated "no pets" listing without approval. Service animals are an exception.

9. Noise:

Guests should respect quiet hours and avoid disruptive noise that disturbs the surrounding community.

10. Commercial Film and Photography:

Guests must not engage in film or photography for commercial use without documented permission from the host.

11. Reporting Violations:

Hosts are encouraged to promptly report violations, providing evidence through Airbnb's communication channels. Airbnb takes actions, including warnings, suspension, or removal of guests for repeated or severe violations.

12. Communication Between Hosts and Guests:

Good communication is vital for successful stays. Guests should be responsive when hosts reach out to resolve issues.

13. Appeals Process:

Guests can appeal decisions by contacting customer support and providing additional details for review.

In conclusion, Airbnb's community policy reflects a commitment to fostering a positive and respectful environment for both hosts and guests. The outlined rules, backed by a robust reporting and appeals process, contribute to the overall health of the community and enhance the travel experience for all involved parties.