Getting Started with Visa Travel Notification Service (2024)

Visa Travel Notification Service helps you avoid mistaken purchase declines while your cardholders are traveling by incorporating cardholder self-reported travel plans into the VisaNet authorization message. With Visa Travel Notification Service, Visa informs you whether your cardholder is transacting during the travel dates and at the travel destination they reported, helping you more confidently approve transactions when your cardholders make purchases while travelling.

The first step in getting started with Visa Travel Notification Service is to understand the general flow, the role of the API, and the role the Visa Travel Authorization Tag plays.

Visa Travel Notification Service: How It Works

Getting Started with Visa Travel Notification Service (1)

When cardholders inform you of their travel plans, you send those travel details to Visa using theVisa Travel Notification API. Visa then stores the travel itinerary for use when your cardholder starts the trip. When your cardholder transacts, Visa analyzes whether the transaction is located near the travel destination and falls within the travel dates reported by your cardholder. Based on this analysis, Visa populates the Visa Travel Authorization Tag in the authorization message and updates the Visa Advanced Authorization score so you can use these in your decision to approve or decline the transaction.Note:The Visa Advanced Authorization score is only impacted by Visa Travel Notification Service if you are an issuer in the United States or Canada.

It is up to you to determine how cardholders inform you of their travel plans and how they can tell you when those plans change. Visa recommends you include a form in your mobile app and online banking website where cardholders can easily enter their travel destination and travel dates. When your cardholders enter a travel plan, you send those details to theVisa Travel Notification API. If your cardholders call your customer service center to tell you their travel plans, your customer service system backend can send the information to theVisa Travel Notification API.

Refer to the figures below that provide sample screens for a cardholder to report their travel plans to you in your mobile app.

Getting Started with Visa Travel Notification Service (2)

Things To Know

Visa Travel Notification Service delivers value by providing Visa card issuers, the Visa Travel Authorization Tag in the VisaNet authorization message. TheVisa Travel Notification APIcan be used by any developer in the sandbox, however, since the Visa Travel Authorization Tag is delivered to issuers in the VisaNet authorization message, only Visa issuers can sign up for Visa Travel Notification Service and use the API in production. The Visa Developer sandbox environment currently does not have VisaNet connectivity, so you cannot validate the receipt of an authorization message with the Visa Travel Authorization Tag in the sandbox.

You are responsible for collecting travel plans from your cardholders, including building and managing any mobile app screens or web pages where cardholder can inform you of their travel plans. Once a cardholder has informed you of their plans, you send the applicable information to theVisa Travel Notification API.

You can also use theVisa Travel Notification APIto retrieve travel itineraries that you had previously submitted to theVisa Travel Notification API. However, you must follow these rules when using the Retreive operation of theVisa Travel Notification API:

  • Although the Retrieve operation returns full PANs, you must not display the full PAN on any cardholder-exposed devices or screens in order to help prevent “shoulder surfing”.

See theAPI Referencelink for details on the API.

Information for Issuers in the United States and Canada

If you are an issuer in the United States or Canada,the Visa TravelAuthorization Tagisalso an input to Visa Advanced Authorization scoring.You shouldrefer to the Visa Travel Notification Service Descriptionfor more information on scenarios when Visa populates the Visa Travel Authorization Tag in the authorization message outside of the Visa Travel Notification Service.

To request a copy of Visa Travel Notification Service Description, contact[emailprotected]or your Visa representative.

Availability

The following table lists the regional availability for Visa Travel Notification Service. To view availability of all products, refer to theAvailability Matrix.

North America Asia-Pacific Europe CEMEA LAC Notes
    KEY
  • Available in entire region
  • Not available
  • See notes for available countries

Service Activation Requirements

Cardholder Disclosure Requirements

You must implement Visa Travel Notification Service in accordance with applicable law and are responsible for gathering necessary authorization and consent from your cardholders to share travel itinerary information with Visa.

Activation Requirements

You must sign up for the service with Visa by signing a Fraud Risk Products Agreement, indicating Visa Travel Notification Service as the service for participation. After signing an agreement, Visa will assign you an Implementation Manager who will be your main point of contact at Visa during implementation. They will provide you with a project plan for implementing Visa Travel Notification Service.

For a full list of activation requirements, refer to the Visa Travel Notification Service Description. For a copy of the Visa Travel Notification Service Description or Fraud Risk Products Agreement, contact[emailprotected].

Getting Started with Visa Travel Notification Service (2024)

FAQs

Getting Started with Visa Travel Notification Service? ›

It is up to you to determine how cardholders inform you of their travel plans and how they can tell you when those plans change. Visa recommends you include a form in your mobile app and online banking website where cardholders can easily enter their travel destination and travel dates.

How do I put a travel notice on my visa? ›

Visa cardholders can set travel notifications through their credit card issuer's website or mobile app, or by calling the number on the back of their card.

How do I notify my credit card company of travel? ›

How to Set a Travel Notice Online or in Your Card Issuer's App
  1. Log in to the credit card issuer's website.
  2. Select your credit card account.
  3. Choose "Manage Cards," "Account Services," "Tools" or similar option.
  4. Choose "Travel Notifications," "My Travel" or similar option.
  5. Choose "Add Trip" or similar option.
Feb 27, 2024

How do I set up a travel notice with Chase? ›

Chase
  1. Click on the icon with three horizontal bars at the top left of your screen.
  2. Click on “Profile & Settings.”
  3. Scroll down to the bottom under “More Settings” and click on “Travel.”
  4. Click on “Update” at the far-right side of the credit card section.
  5. List your departure and return dates and your destination.
Jan 26, 2023

Do I need to tell credit card I'm going abroad? ›

You're not required to notify your credit card company when you're going away on vacation, but it is highly recommended. By letting your credit card company know where you're going and for how long, your company will know that any card transactions from that location were likely authorized by you.

How do I notify visa about international travel? ›

Title the message “travel alert” and let them know your dates and travel locations. If you are within 24 hours of travel or don't have access to the website, you can also call the number on the back of your card and inform the agent about your travels.

Does visa require travel notification? ›

It is up to you to determine how cardholders inform you of their travel plans and how they can tell you when those plans change. Visa recommends you include a form in your mobile app and online banking website where cardholders can easily enter their travel destination and travel dates.

Do I need to put a travel alert on my credit card? ›

While it's great when an issuer correctly flags unauthorized account activity as fraudulent, the opposite is true when the issuer inadvertently prevents you from swiping a card. Thankfully, most major issuers no longer require users to set travel alerts ahead of time.

Are Chase travel notifications no longer required? ›

Why a Chase travel notice isn't necessary. According to Chase, its enhanced security measures mean cardholders don't need to set up a Chase travel notice. The card issuer previously offered a travel alert option, which you could set up through your online Chase account or over the phone.

What is a credit card travel portal? ›

Credit card travel portals fill an important need for reward travelers: You can often book flights or hotels that would be unavailable through branded loyalty programs. Cardholders can also earn points at elevated rates, potentially outperforming what you could find through other booking avenues.

Do I need to set a travel notice for Chase? ›

No, letting Chase know when you travel internationally is no longer required. It used to be common practice to set up a travel alert so international charges didn't trigger a fraud alert on your credit cards, but today's more sophisticated systems have made this step unnecessary.

How do I get the chase travel portal? ›

Accessing the Chase Travel portal

To access the portal, go to the booking platform at www.chasetravel.com or login to your Chase Ultimate Rewards account and go to your Chase credit card's main dashboard. Next, click on the “Earn/Use” button where the number of points you have is listed.

How do I activate my Chase credit card for international use? ›

Simply go online or call the customer support number on the back of your card and fill them in on the details of your trip. It's also a good idea to download your card's mobile app before you leave.

Is it better to use a credit card when traveling internationally? ›

Unlike cash, credit cards provide fraud protection. For starters, most international merchants require EMV chip cards, which are automatically more secure than their magstripe counterparts. Though many card-issuing banks also provide liability coverage and the ability to cancel your card if it's stolen.

Is it better to use a credit card or debit card when traveling internationally? ›

If you want to keep a tab on the spending, a debit card can be a good option. Credit cards, on the other hand, are handy if you face a shortage of funds while travelling abroad.

What happens when you use your credit card internationally? ›

Many, but not all, credit card issuers charge fees for purchases made overseas with a foreign merchant. These fees typically range from 1% to 3% of each purchase and can result in you paying significantly more than the listed price of anything that you purchase overseas. 1 This can really add up throughout a trip.

How do you let the U.S. Embassy know you are traveling? ›

The Smart Traveler Enrollment Program (STEP) is a free service to allow U.S. citizens and nationals traveling or residing abroad to enroll their trip with the nearest U.S. Embassy or Consulate.

How do I write a proof of travel letter? ›

You can submit a copy of your flight itinerary, plane ticket, plane e-ticket, or any other flight confirmation. To whom it may concern, I (YOUR NAME) will be traveling to (COUNTRY YOU ARE VISITING) on the (DATE OF TRAVEL). I will be crossing the (BORDER) by (MEANS OF TRAVEL).

What is the travel signature for the US visa? ›

You must have a valid travel signature on your I-20 or DS-2019 to return to the U.S. after you travel abroad. Each signature is valid for one year. (F-1 students on OPT: the travel signature is valid for six months). The travel signature is required for returning to the U.S. It is not required for leaving the U.S.

How do I put a travel notice on my debit card? ›

If you don't have online banking, call your bank to set up a travel alert on your account. You can also speak with a representative face-to-face in a branch.

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