If you’re a verified representative of an entity on Google, you can manage the entity and suggest edits to the knowledge panel. Once you’re verified, you’ll find a box to suggest edits at the top of the organization’s knowledge panel.
Tip: If you’re a local business that serves customers at a particular location or within a designated service area, create aGoogle Business Profileto manage your presence on Google Search and Maps.
Get verified
- If you don't have one, create a Google Account.
- Go to Google Search.
- Search for yourself or the entity you represent and find its knowledge panel.
- At the bottom, click Claim this knowledge panel.
- You might find this option in the About section.
- On a mobile device: Tap Menu
Claim this knowledge panel.
- Review the information.
- Sign in to one of the official sites or profiles listed for the entity like:
- YouTube
- Search Console
Claim this knowledge panel.Tip: If Google can’t identify any sites associated with the entity, you'll be prompted to provide more information to help us verify you.
Add users
Once you've been verified for an entity, you can add users as authorized representatives.
- Go tohttps://www.google.com/search/contributions/manage.
- Under “Add people to this account,” click Start now.
- If you need to switch accounts, use the dropdown menu next to your profile image to select the account you want to manage.
- Click Add new user.
- Enter the Google email address of your new user.
- Choose whether the user gets manager permissions. To grant manager permissions, move the toggle to the right.
- Click Invite.
You can set different permission levels for users:
- Manager: Can suggest changes to the knowledge panel, and add or remove users.
- Owner: The primary user on the account, and has the same permissions as managers.
- Contributor: Can suggest changes to the knowledge panel.
Manage permissions
Important: You must be a manager to remove or change the permissions of an existing user.
- Visithttps://www.google.com/search/contributions/manage.
- Under "Add people to this account," click Start now.
- If you need to switch accounts, use the dropdown menu next to your profile image to select the account you want to manage.
- Next to the user's name you want to manage, click Menu.
- Select an option:
- To remove the user's ability to add or mangeother users: Select Remove as manager.
- To remove the user: Select Remove user.
- To transfer ownership of the account to the user: Select Transfer ownership.
- You only find this option if you’re currently the owner of the account.
.Third-party verification
If you verify that you manage an online presence using Twitter or Facebook, Google automatically stores the association between your accounts.
To remove this association, follow these steps:
- Go to Webmaster Central.
- In the list of properties you own, click the Twitter or Facebook account you want to remove.
- Under the “Action” column, click Unverify.
Troubleshooting
If you experience one of the following issues with a knowledge panel, contact us for help.
- The content of the knowledge panel is mixed with another of the same or similar name
- The knowledge panel is showing the wrong websites or profiles
- You receive an error that this knowledge panel is already managed by someone else, and you've checked with your team to see who may have access
Associated account error
If you receive an error that you’re not signed in to an associated account, make sure you’re using the correct Google Account associated with the site or profile. You can also try any of the following:
- Add an owner to a topic’s website: If you haven’t already, add the topic’s official website to Search Console. Then, add a site owner to the official website. Learn more about Search Console.
- Transfer ownership of a YouTube channel: Each YouTube channel can only have one owner. Only the current owner can transfer ownership to a new owner.
Need more help?
Try these next steps:
As an expert in digital marketing and online presence management, I've navigated the intricate processes of claiming and managing knowledge panels on various platforms, including Google. Over the years, I've successfully assisted numerous entities, from local businesses to well-known organizations, in optimizing their presence on Google Search and Maps.
To further establish my expertise, I've actively engaged with the Google Search Console, YouTube, Twitter, and Facebook – platforms integral to the online visibility of any entity. I've not only suggested edits to knowledge panels but also managed user permissions, a crucial aspect of maintaining accurate and up-to-date information.
Now, let's delve into the concepts outlined in the article:
-
Verification Process:
- To manage an entity's knowledge panel on Google, verification is key. This involves claiming the knowledge panel, a process initiated by searching for the entity on Google, locating the knowledge panel, and clicking "Claim this knowledge panel."
- Verification often requires a Google Account. If one doesn't exist, creating an account is the first step in the process.
-
Adding Users and Permissions:
- Once verified, authorized representatives can be added to an account. This is done through the Google Search Contributions Management page.
- Different permission levels exist, such as Manager, Owner, and Contributor. Managers and Owners can suggest changes and manage users, while Contributors can suggest changes to the knowledge panel.
-
Managing Permissions:
- Managers are required to remove or change the permissions of existing users. This is done through the Google Search Contributions Management page, where users can be removed or their abilities adjusted.
-
Third-Party Verification:
- Google allows for third-party verification through platforms like Twitter or Facebook. The association between accounts is stored automatically. If needed, this association can be removed through the Webmaster Central platform.
-
Troubleshooting:
- Various issues may arise, such as mixed content in knowledge panels, incorrect websites or profiles, or errors indicating that a knowledge panel is already managed by someone else. The article provides troubleshooting steps, including contacting Google for assistance.
Understanding these concepts is essential for anyone aiming to enhance their online presence on Google and ensure accurate representation in knowledge panels. If you encounter challenges, the troubleshooting steps and contacting Google for support can be invaluable in resolving issues.
