Get help or contact Airbnb Support (2024)

FAQs

Is there a way to speak with someone on Airbnb? ›

You can send them a message or open the Airbnb app and call them.

Via Their Website. The main way to communicate with Airbnb Support is via their website to resolve customer service issues. After logging in to your Airbnb account on the site, go to the Help Center, scroll down, and click on the 'Contact Us' button.

Haven't heard back? Most Hosts respond within a few hours, but time zones and lack of internet access might slow things down. In the meantime, try reaching out to other Hosts in the area. Just be careful not to send more than one trip request for the same dates to ensure you don't end up double booked.

(844) 234-2500

Airbnb / Customer service

Airbnb doesn't allow properties to be rented out for more than 90 nights per year. If your limit for bookings is reached, Airbnb will automatically close your property until the end of the calendar year.

San Francisco, CA

Airbnb / Headquarters

If you've read the listing details and you still have questions, you can message a Host to ask about availability, amenities, your specific needs, etc. Go to the listing and click or tap Contact Host to send a message.

How you'll get your money. Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don't agree to the amount within 72 hours, reach out to us for help mediating.

What to do if Airbnb is not responding? ›

Get help from Airbnb

If your Host is unable to resolve the issue, doesn't respond at all, or declines your refund request, just let us know, click or tap Get Help from the reservation page. Someone from our team will step in to help resolve the issue.

Submit a request to your Host: you'll describe the issue, provide photos if you can, and let the Host know how you'd like to resolve it. It's important to get help within 24 hours of noticing the issue. Otherwise, your refund amount might be affected.

Starting today, any Airbnb user who has selected English as their primary language in-app can access the Urgent Support Line anywhere in the world, and connect with specialized support agents who are standing by 24/7 to assist should an urgent issue arise.

The name “Airbnb” stands for “Air Bed and Breakfast,” reflecting the company's humble beginnings when the founders rented out air mattresses in their apartment to attendees of a local conference.

Airbnb is owned by groups of shareholders. Brian Chesky, who is the co-founder and CEO of Airbnb, is the most influential shareholder of the company. The other co-cofounders of the company are Joseph Gebbia and Nathan Blecharczyk.

Communicating or paying outside of Airbnb can put you at risk, so one of the main reasons we analyze messages is to help protect against online fraud. That's why it's so important that you communicate only through the Airbnb message thread until you have a confirmed Airbnb reservation.

Instant Book listings (these are the ones with the Confirm and pay buttons) don't require approval from the Host. Instead, you can just choose your travel dates and book instantly without waiting for the Host to respond. You can still message the Host in advance with any questions.

Communicate with the guest—this is often the quickest path to resolution. Document the issue through the Airbnb message thread, an emailed complaint from a neighbor, photos, etc. Contact us to report any issues, or request payment for damages through the Resolution Center.