Fraud and scam answers | Consumer Financial Protection Bureau (2024)

Elder financial exploitation

Elder financial exploitation is the illegal or improper use of an older adult’s funds, property, or assets. It is the most common form of elder abuse, but only a small fraction of incidents are reported.

The perpetrators can be strangers who gain the trust of older adults, but they can also be family members or friends. It's important to know the warning signs. Read more.

Foreclosure relief scam

Foreclosure relief and mortgage loan modification scams are schemes to take your money or your house—often by making a false promise of saving you from foreclosure. These scammers may ask for money upfront and claim to guarantee that you can get your mortgage terms changed. If you’re having trouble making mortgage payments, a HUD-approved housing counseling agency can walk you through your options for free.

Fraud alert for prevention

A fraud alert is something you can use to reduce the likelihood that you will be the victim of new account identity theft. It requires creditors who check your credit report to take steps to verify your identity before opening a new account, issuing an additional card, or increasing the credit limit on an existing account. When you place a fraud alert on your credit report at one of the nationwide credit reporting companies, the company must notify the others.

There are two main types of fraud alerts: initial fraud alerts and extended alerts. Members of the military have an additional option available to them—active duty alerts, which give service members protection while they are on active duty. Read more.

Fraud by fiduciaries

A fiduciary is someone who manages someone else’s money or property. For example, agents under a power of attorney and court-appointed guardians are fiduciaries.

When you are named a fiduciary, you are required by law to manage the person’s money and property for his or her benefit, not yours. When a fiduciary spends the money for his or her own benefit, that may be fraud.

Identity theft

Identity theft occurs when someone steals your identity to commit fraud.

Stealing your identity could mean using personal information without your permission, such as your name, Social Security number, bank account information, or credit card number. The Federal Trade Commission offers information about preventing and responding to identify theft.

Imposter scams

Imposter scammers try to convince you to send money by pretending to be someone you know or trust like a sheriff, local, state, or federal government employee, or charity organization. Remember, caller ID can be faked. You can always call the organization or government agency and ask if the person works for them before giving any money.

Mail fraud

Mail fraud letters look real but the promises are fake. A common warning sign is a letter asking you to send money or personal information now to get something valuable after you send the money or information.

Phishing

In phishing, a scammer impersonates a business or a person to trick you into giving out your personal information, such as passwords, credit card numbers, or bank account information. A scammer may use fraudulent emails, texts, or websites to steal this information from you. These emails can look authentic.

Security freeze for prevention

A security freeze prevents new creditors from accessing your credit file and others from opening accounts requiring a credit check in your name, until you lift the freeze.

Because most businesses will not open credit accounts without checking your credit report, a freeze can stop identity thieves from opening new accounts in your name. Be mindful that a freeze doesn’t prevent identity thieves from taking over existing accounts. Read more.

Spoofing

Spoofing occurs when a caller disguises the information shown on your caller ID. This gives the caller the ability to disguise or "spoof" the name and/or number to appear as though they are calling as a certain person from a specific location.

Wire or money transfer fraud

Some scammers trick you into wiring or transferring money to steal from you. One common example of a wire transfer fraud is the “grandparent scam.” This is when a scammer posing as a grandchild or a friend of a grandchild will call and say they are in a foreign country, or in some kind of trouble, and need money wired or sent right away.

Fraud and scam answers | Consumer Financial Protection Bureau (2024)

FAQs

Is the Consumer Financial Protection Bureau a real thing? ›

The Consumer Financial Protection Bureau (CFPB) helps consumers by providing educational materials and accepting complaints. It supervises banks, lenders, and large non-bank entities, such as credit reporting agencies and debt collection companies.

Does filing a complaint with the CFPB do anything? ›

Consistent with applicable law, we securely share complaints with other state and federal agencies to, among other things, facilitate: supervision activities, enforcement activities, and. monitor the market for consumer financial products and services.

Why am I getting a letter from CFPB? ›

We sometimes send warning letters to advise recipients that certain actions may have violated federal law and to help those entities review certain practices to ensure that they comply with federal law.

Does the CFPB have any power? ›

The CFPB supervises a range of companies to assess their compliance with federal consumer financial laws. We have supervisory authority over banks, thrifts, and credit unions with assets over $10 billion, as well as their affiliates.

What are the 3 things that the FTC Consumer Protection Bureau do? ›

The FTC's Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by collecting reports from consumers and conducting investigations, suing companies and people that break the law, developing rules to maintain a fair marketplace, and educating consumers and businesses about their rights ...

Can the CFPB get your money back? ›

If you're having trouble with a credit card, you can submit a complaint to the CFPB online or by calling (855) 411-CFPB (2372). If you're not satisfied with the merchant's response, you may be able to dispute the charge with your credit card company and have the charge reversed. This is sometimes called a chargeback.

What is the most common complaint to the CFPB? ›

The three most common issues reported to the CFPB related to credit reporting were incorrect information on credit reports (30.8% of complaints), improper use of credit reports (27.6%), and problems with a credit reporting agency's investigation into a complaint (21.9%).

How long does a CFPB investigation take? ›

However, it has 45 days to investigate if you dispute after receiving your free annual credit report. Also, if you submit additional information relevant to your dispute during the 30-day investigation period, it can extend the investigation period for 15 additional days.

What does the CFPB investigate? ›

The CFPB investigates potential violations of federal consumer financial laws by entities or individuals within its authority and initiates public enforcement actions when appropriate.

What is the penalty for violating the CFPB? ›

For any violation of a law, rule, or final order or condition imposed in writing by the CFPB, a civil money penalty of up to $5,000 for each day during which such violation or failure to pay continues.

What actions can the CFPB take? ›

The Bureau may enforce the law by filing an action in federal district court or by initiating an administrative adjudication proceeding. Administrative proceedings are conducted by an Administrative Law Judge, who holds hearings and issues a recommended decision.

Who is suing the CFPB? ›

On March 7, the U.S. Chamber of Commerce and bank trade groups including the Fort Worth Chamber of Commerce, Longview Chamber of Commerce, American Bankers Association, Consumer Bankers Association, and Texas Association of Business (Plaintiffs) sued the Consumer Financial Protection Bureau (CFPB) in the United States ...

What does CFPB enforce? ›

The CFPB implements and enforces federal consumer financial laws to ensure that all consumers have access to markets for consumer financial products and services that are fair, transparent, and competitive.

How many complaints are there to CFPB? ›

From October 2021 to September 2022, the CFPB received nearly one million credit or consumer reporting complaints. 18 The CFPB sent more than 565,000 credit or consumer reporting complaints to companies for response. 19 Of these, the CFPB transmitted more than 488,000 to Equifax, Experian, or TransUnion.

What laws does CFPB regulate? ›

Some of the laws the CFPB enforces include: Alternative Mortgage Transaction Parity Act of 1982 (12 U.S.C. 3801 et seq.); Consumer Financial Protection Act (Title X of the Dodd-Frank Wall Street Reform and Consumer Protection Act) (12 U.S.C.

What does the Consumer Financial Protection Bureau enforce? ›

The functions of the CFPB to assist people in borrowing money or using other financial services include: implementing and enforcing Federal consumer financial laws; reviewing business practices to ensure that financial services providers are following the law; monitoring the marketplace and taking appropriate action to ...

Who funds the Consumer Financial Protection Bureau? ›

We receive funding from the Federal Reserve Board.

Is there a lawsuit against OneMain Financial? ›

WASHINGTON, D.C. – The Consumer Financial Protection Bureau (CFPB) has ordered installment lender OneMain Financial to pay $20 million in redress and penalties for failing to refund interest charged to 25,000 customers who cancelled purchases within a purported “full refund period,” and for deceiving borrowers about ...

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